So Pang

I had the same experience when calling the Starwood number to try to upgrade beforehand, but when I checked in, the front desk staff had no problem in doing so.

While I was in Italy continuing my trip, I called the Starwood toll free number over there and tried to do the upgrade for my other stay in Milan with Cash and Points, and I got the same reply but the agent on the phone told me that usually if the hotel has upgradable rooms, we can talk to the front desk when we check in and they will try to upgrade us with more points.

Hope this helps!

Argonaut1000

Is breakfast included with the C & P rooms for a gold member?

So Pang

No, unless you did what I did: upgrade to the Executive Club room by adding another 1,500 points each night which entitles you to go to the Club Lounge. You can only do the upgrade thru their front desk when you check in.

ghia74

After reading nice things about the Sheraton Roma I am thinking of booking it for the final night of our 2 week summer vacation to Italy. Since we have a 10:30 AM departure I figured it was a better option than the Westin Excelsior where we are spending our first 5 days of the trip.

We will come in that last evening around dinner time via train from Venice. My question is about the shuttle that runs from the city center to the hotel. Is this meant more for day tourists than a family of 3 with 2 weeks worth of luggage? I am not sure if it is the same as the airport shuttle or if we will be the only ones on it with suitcases rather than camera cases.

If it will be easier to catch a cab from the train station I will do that, my take from reading this thread is that it should cost around 25 Euro?

ExitRowAisle

The city center shuttle does not go to the train station, and if you don't know the lay of the land, you will have difficulty taking the metro to the Colosseum stop and then finding the shuttle stop IMO.

You could take the metro from Termini (main train station) in the direction of Eur Fermi / Laurentina and exit at the Magliana station. From there, you can be adventurous and walk to the hotel (3-4 blocks along a busy street with narrow/non-existent sidewalks or take the bus to Viale del Pattinaggio (one stop?).

I don't know what a cab would cost you from Termini, but the Sheraton Roma is quite a ways out of the city center, so it wouldn't surprise me if it was more than 25 Euro.

idainc

Can anyone comment on the Club Lounge and variety and types of beer / wine / liquor ? I am trying to guage whether it is worth the extra cost and avoid paying quite a bit for a glass of wine.

My experience is that there is a range of service / food in lounges that runs from meager to a bounty. I am happy in the middle and higher. Thanks.

rhetor

When I was here a year ago, I recall that the red wine was just okay (there was beer and liquor though I can't vouch for the range or quality) and the nibbles were fairly middling. I don't know that the lounge is worth paying for if that was the main draw.

jnswinnipeg

My wife and I are planning our first trip Rome this summer and are considering C&P at the Roma. Will the location be frustrating or is it worth the tremendous savings?

Prestige

Hey neighbor!
I’ll be staying there for two nights in May with the family booked on SPG points. We’re then off to Florence, Milan and Venice. From what I’ve been reading it’s not such a bad location and they offer a free shuttle to the downtown area as well as a shuttle to-from FCO for a small fee. PM me and I can send you the hotel-airport shuttle schedule. I’ll let you know how it went when I get back but you’d probably be best booking your room sooner than later. The downtown starwood properties are pretty expensive. (OT, I frequently travel to YWG )

mauld

I was there last year, and as a Plat was upgraded to the Club Floor, IMO--the rooms were merely 'ok', and the food in the lounge was nothing to get excited about. As for beverages, there was beer, wine & champagne--no hard liquor. I was not given a free breakfast in the restaurant, but the spread in the Lounge was fine.

If this is a first trip to Rome, I wouldn't suggest spending the entire time at this property. Yes, it is cheaper, but after awhile taking the bus back and forth into the city would be a bit tiring. I would suggest staying the first and last nights there, but do try and stay within Rome for a couple of nights. Yes, the Starwood properties are expensive-- but try some of the other hotels, or check the weekend, or promo rates for Starwood.

LapLap

I'm staying here on the 30th September and called to find out if the pool would still be open.

Apparantly, it closes on the 9th October this year. Whether it is open during my visit will depend on the weather.

MikeyC

One of the room types is queen with single sofa. Does anyone know if this would be a suitable sleeping arrangement for 2 adults and two children? (Specifically is the sofa really a double?) It's one of the few options available for points.

Thanks!

Starwood Lurker

"Some Classic Queen Rooms have pull-out sofas that may accommodate one additional adult/child. Unfortunately the hotel does not have guest rooms that may accommodate four persons or queen bed plus two extra beds.

For any further inquiries, specifically regarding very small children/infants, you may contact the personal assistant of the GM, Ms Palma Damiani at [email protected].

Many thanks,

The Hotel Management"

MikeyC

You are amazing. I have to confess that Starwood has probably been my number three chain, but your service has me rethinking my priorities! Color me impressed with Starwood's general commitment to service and in particular your care and professionalism.

jlcchien

Any Platinum member has recent experience at this hotel? Do they upgrade you to their suite or the club floor? How is their free shuttle service?