SPG Notice Regarding Vitznau Property Closure

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Feb 25, 2006, 6:23 am

BKKLEE

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Join Date: Jul 2005

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SPG Notice Regarding Vitznau Property Closure

Received the following E-mail from SPG today noticing me that my current reservations at the ArabellaSheraton Vitznauhof (Switzerland) were cancelled, albeit 7-weeks late! Anyone else get this notice??

<[email protected]> wrote:

> February 24, 2006

> Dear XXXXXXX:
>
>
>
> As a valued Starwood Preferred Guest Member, we would like to
> inform you
> of a change in the status of the ArabellaSheraton Vitznauerhof
> located
> in Vitznau, Switzerland.
>
>
>
> The ArabellaSheraton Vitznauerhof was closed last year during heavy
> flooding around Lake Lucerne. While they anticipated re-opening
> this
> April, repairs and renovations are taking longer than first
> realized and
> they have subsequently asked to be temporarily deactivated from
> Starwood
> Hotels & Resorts Worldwide. For this reason your award reservation,
> confirmation number XXXXXXXX on May 23, 2006 for three nights,
> will not
> be honored as was previously advised. Your accommodation
> arrangements
> have been cancelled and the Starpoints will be returned to your
> account
> within the next seven business days.
>
>
>
> If you would like to reconfirm your reservation for a participating
> Starwood Hotel located in Switzerland, please go to our Website
> www.spg.com <http://www.spg.com/> or contact our Customer Contact
> Center and we will be happy to research availability on your
> behalf.
>
>
>
> We regret if our communication of this issue appears to be tardy;
> however, Starwood Preferred Guest was previously informed that the
> ArabellaSheraton Vitznauerhof would be contacting members in regard
> to
> confirmed stays when they departed our system on January 11, 2006.
> Please accept our apologies if they have not yet done so. If you
> have
> any questions regarding this issue please feel free to contact the
> hotel
> directly by telephone at +41-41-3997777, by fax at +41-41-3997666
> or by
> e-mail at [email protected].
>
>
>
> We appreciate your patronage of Starwood Hotels & Resorts Worldwide
> and
> your participation in the Starwood Preferred Guest program. If you
> have
> further questions or concerns, please feel free to contact one of
> our
> Member Service Representatives at the number listed on the reverse
> side
> of your membership card.
>
>
>
> Sincerely,
>
>
>
> Starwood Preferred Guest
>

Feb 25, 2006, 8:45 am

MIKESILV

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Join Date: Feb 2001

Location: Tampa, Florida, U.S.A.

Posts: 7,664

Been discussed here before, the hotel was badly back in Summer?? 2005.

There was as far as I understand some concern whether the building even be saved.

Perhaps your notification ( although quite late) is a good sign that this place may re-open in the near future, one of SPGs best bargains in Europe.
mike

Aug 25, 2006, 9:11 am

Tak

Join Date: Jun 2002

Programs: 　UA 1MM, JAL JGC Diamond, SPG Lifetime PLT, AMEX PLT

Posts: 1,231

Any updated information???

Does anyone have any update information?
I had the reservation in Aug 2005, 10 days after the flood.
Of course, my reservation was canceled.

I still like the property and want to go back there near future, however, SPG site still has not included this property in its system yet.

Any new news? Good or Bad ?

Aug 25, 2006, 11:34 am

MIKESILV

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Join Date: Feb 2001

Location: Tampa, Florida, U.S.A.

Posts: 7,664

The last thing I read that the hotel was so badly damaged by the flooding last year that there was some concern it would ever re-open ( or any time soon)

When one goes to an independent site the hotel is still listed but when booking dates are inserted an "unavailable" message pops up.

mike