Westin Long Beach, CA [Master Thread]
Aug 7, 2011, 2:05 pm
#47
Join Date: Dec 2006
Location: Frankfurt
Programs: HHonors Gold, SPG Plat, Frequent Flier ;)
Posts: 19
Recent stay there
Hello
Just came back from this property. Went there with a friend. We stayed in Vegas for a few nights before arriving in Long Beach, as we wanted to get closer to LAX. Westin sounded promising, but the hotel rooms are in serious need for renovation. They are both damp, humid, outdated and to a certain degree with several damages. Another contributing factor also might have been the nights in Las Vegas in a really nice hotel, and then coming here...
I would have been expecting much more from a Westin - but this might be my wrong impression, knowing mostly European Westin branded hotels.
Acutally we even considered changing the hotel, but in the end decided against this due to limited time and given one night only.
We were told that the rooms are due for refurbishing and renovation in around four weeks from now, reception was already partially done.
Bathrooms looked better than the main rooms. As PLAT I got one of the nice "executive suites" to the right hand side of the elevator (see previous posts). In my oppinion this merely could be called a junior suite, because as another OP points out, there is only a bigger couch in it - no two rooms, so hardly a real suite.
Parking fee for a whole day is 17 USD, whereas valet was considerably cheap with a max amount of 20 USD. Check-in staff was uber-friendly, not often I could say that. But they really were able to still apologize, point out good places, remember you and greet you in a very friendly manner whenever you came by. Really amazing.
So in the end: hotel is mostly outdated, but this autumn should get a nice clean up and refurbishing. Hope another FT colleague will then keep us posted on the result. Until then it keeps with nice location and pricewise is acceptable value for money.
All the best,
Tim
Just came back from this property. Went there with a friend. We stayed in Vegas for a few nights before arriving in Long Beach, as we wanted to get closer to LAX. Westin sounded promising, but the hotel rooms are in serious need for renovation. They are both damp, humid, outdated and to a certain degree with several damages. Another contributing factor also might have been the nights in Las Vegas in a really nice hotel, and then coming here...
I would have been expecting much more from a Westin - but this might be my wrong impression, knowing mostly European Westin branded hotels.
Acutally we even considered changing the hotel, but in the end decided against this due to limited time and given one night only.
We were told that the rooms are due for refurbishing and renovation in around four weeks from now, reception was already partially done.
Bathrooms looked better than the main rooms. As PLAT I got one of the nice "executive suites" to the right hand side of the elevator (see previous posts). In my oppinion this merely could be called a junior suite, because as another OP points out, there is only a bigger couch in it - no two rooms, so hardly a real suite.
Parking fee for a whole day is 17 USD, whereas valet was considerably cheap with a max amount of 20 USD. Check-in staff was uber-friendly, not often I could say that. But they really were able to still apologize, point out good places, remember you and greet you in a very friendly manner whenever you came by. Really amazing.
So in the end: hotel is mostly outdated, but this autumn should get a nice clean up and refurbishing. Hope another FT colleague will then keep us posted on the result. Until then it keeps with nice location and pricewise is acceptable value for money.
All the best,
Tim
May 7, 2012, 3:39 pm
#49
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Aug 4, 2012, 12:58 am
#50
Join Date: Nov 2002
Location: Boynton Beach, FL, USA
Posts: 720
My wife and I need a break from the Las Vegas heat for a few days, and I was thinking of staying here for three nights.
A few questions:
1) Any less expensive/free parking in the area? Whilst I used to be accustomed to paying for parking, living in Las Vegas has rendered me "spoiled" in this area.
2) Anything good within walking distance of this place?
3) I dunno...I guess I'm kinda "meh" about this whole thing. We'll have our 10 month old daughter with us. We don't want to spend $200 a day on overpriced theme parks. Long Beach seemed as good of a place as any to hang out for a few days. But what is there to keep us occupied?
A few questions:
1) Any less expensive/free parking in the area? Whilst I used to be accustomed to paying for parking, living in Las Vegas has rendered me "spoiled" in this area.
2) Anything good within walking distance of this place?
3) I dunno...I guess I'm kinda "meh" about this whole thing. We'll have our 10 month old daughter with us. We don't want to spend $200 a day on overpriced theme parks. Long Beach seemed as good of a place as any to hang out for a few days. But what is there to keep us occupied?
Aug 4, 2012, 1:33 am
#51
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
There is a whole lot to do, even within walking distance. There are all the Pine street bars and restaurants and cinema around the corner. There is the Pike http://www.thepikeatlongbeach.com/ and it's a short drive over to the Queen Mary and I think they still have a Russian sub there you can tour. There is a water taxi to take you to Belmont Shores instead of driving. Lots of nice dining and shopping there.
I don't know about any free parking nearby. I prefer the convenience of self-parking underneath the hotel.
I don't know about any free parking nearby. I prefer the convenience of self-parking underneath the hotel.
Aug 25, 2012, 9:38 pm
#52
Join Date: May 2012
Posts: 52
Absolutely fantastic stay here! New platinum member and was given an amazing upgrade to the La Jolla suite (one of two bi-levels that extend to the 17 floor you'll see from the building front under the Westin logo). I asked one of the front desk agents a 10 second question that morning and upon late check out probably 6 hours later he greeted me immediately by name. I found everyone super attentive, friendly and impeccable at acknowledging the SPG program.
The area is really nice (beach was extremely accessible too). This hotel went above and beyond and I definitely will try and come back in the future.
The area is really nice (beach was extremely accessible too). This hotel went above and beyond and I definitely will try and come back in the future.
Oct 6, 2012, 12:16 am
#55
Join Date: Jul 2009
Programs: DE,UN,StarwoodGold
Posts: 522
Refresh ongoing
Just spent two nights here strictly on leftover points, and I live in Long Beach -- just needed to get out of the latest mini heat wave and it seemed like a nice and convenient option for a little getaway, as only a minute from the freeway I take to work, and sleep in a cool room was the priority. Not sorry I did it.
Had been inside a few years ago when some family came to stay there, and it was definitely getting quite tired at that point. Not now -- assuming you get a renovated room. Was told all the floors above 9 were done, and mine was sleek in the current kind of minimal Westin style; not huge but big enough and functional, and the bed heavenly as promoted. Minor quibbles: nothing stocked in the room bar/fridge; and like other Westins I've been in, kinda dark: no ceiling lights, no reading lamp if you wanted to read in the club chair; indeed, no second club chair altho plenty of space for it, but for a solo traveller that's no big deal. And location remains good for downtown -- business, courts, convention center, Arts District, Queen Mary and Pine Street attractions etc. -- but pretty serene inside the property itself. Imagine that could be different if a lot of events going on there; was very quiet/empty for me.
Self-parking was $17/day. Staff pleasant and efficient, altho I asked nothing special of them. Not sure if this is system-wide yet, but for Golds they have a new amenity offer: your choice of points, free drinks, or free internet; not a lot, but at least a gesture of appreciation.
One tip: ask for a top floor room if available -- that would be floor 16 -- as the ceilings are very much higher than the other floors, a nice feature, and the floor-to-celing windows offer some pretty spectacular views.
Had been inside a few years ago when some family came to stay there, and it was definitely getting quite tired at that point. Not now -- assuming you get a renovated room. Was told all the floors above 9 were done, and mine was sleek in the current kind of minimal Westin style; not huge but big enough and functional, and the bed heavenly as promoted. Minor quibbles: nothing stocked in the room bar/fridge; and like other Westins I've been in, kinda dark: no ceiling lights, no reading lamp if you wanted to read in the club chair; indeed, no second club chair altho plenty of space for it, but for a solo traveller that's no big deal. And location remains good for downtown -- business, courts, convention center, Arts District, Queen Mary and Pine Street attractions etc. -- but pretty serene inside the property itself. Imagine that could be different if a lot of events going on there; was very quiet/empty for me.
Self-parking was $17/day. Staff pleasant and efficient, altho I asked nothing special of them. Not sure if this is system-wide yet, but for Golds they have a new amenity offer: your choice of points, free drinks, or free internet; not a lot, but at least a gesture of appreciation.
One tip: ask for a top floor room if available -- that would be floor 16 -- as the ceilings are very much higher than the other floors, a nice feature, and the floor-to-celing windows offer some pretty spectacular views.
Apr 18, 2013, 11:54 pm
#56
Join Date: Mar 2007
Location: CLE
Programs: Hilton Diamond; Marriott Platinum; SPG Gold; OnePass Gold; Avis President's Club
Posts: 249
Renovations Complete
2 day cash and points stay, Tues-Thurs, 4/16/13-4/18/13.
Platinum member, upgraded to Executive Suite on 6th floor at check-in, no problems. Executive suite is one room, bed is separated from the sitting area by a 75% wall.
Asked if all renovations have been completed, and was told they were.
Was very happy with the room, although the shower pressure could have been a little better. Hotel is looking very nice and the area was pleasant to walk around in. Pleasant, helpful staff. Would stay here again.
Self-park is $18 per day. No executive lounge.
Platinum member, upgraded to Executive Suite on 6th floor at check-in, no problems. Executive suite is one room, bed is separated from the sitting area by a 75% wall.
Asked if all renovations have been completed, and was told they were.
Was very happy with the room, although the shower pressure could have been a little better. Hotel is looking very nice and the area was pleasant to walk around in. Pleasant, helpful staff. Would stay here again.
Self-park is $18 per day. No executive lounge.
Apr 19, 2013, 12:43 am
#57
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
My wife and I need a break from the Las Vegas heat for a few days, and I was thinking of staying here for three nights.
A few questions:
1) Any less expensive/free parking in the area? Whilst I used to be accustomed to paying for parking, living in Las Vegas has rendered me "spoiled" in this area.
A few questions:
1) Any less expensive/free parking in the area? Whilst I used to be accustomed to paying for parking, living in Las Vegas has rendered me "spoiled" in this area.
Looks to me like free parking has about the same odds as free street parking on the Strip.
Last edited by JackE; Apr 19, 2013 at 2:34 am
Aug 21, 2013, 9:40 pm
#59
Join Date: Oct 2009
Location: YVR
Programs: AC*SE MM, Marriott Titanium, National Executive
Posts: 1,586
I just checked in and was not given an upgrade to a suite. They could not even get me a king size bed.
Looking online and they are still selling suites for tonight.
for platinum recognition.
Looking online and they are still selling suites for tonight.
for platinum recognition.
Aug 29, 2013, 4:41 pm
#60
Join Date: Aug 2013
Posts: 1
Our Sincere Apologies
Thank you for your review. We would like to take this opportunity to apologize for any inconvenience you experienced with us. Here at The Westin Long Beach we do our best to accommodate our guests especially our SPG Platinum members. We are also puzzled to know suites were still available on our online booking system being that our property was at full capacity on the day of your arrival. Rest assure that we have brought this to the attention of our reservations team so that they may check our online booking engines to avoid misleading future guests.
We also tried our very hardest to provide you with Platinum amenities such as an upgrade to a harbor view room as well as cancelling a second reservation without penalty. We are sincerely sorry if our offerings did not meet your expectations.
We invite you to reach out to us so that we may discuss this situation further. It is our hope to welcome you back to The Westin Long Beach so that we may provide you with the pleasant and refreshing stay you deserve.
Thank you again for your time and understanding. Be well.
Respectfully,
The Westin Long Beach
T 562.436.3000
E [email protected]