Starhot rate (for family of employees) not eligible for Starpoints or elite benefits
#1
Original Poster
Join Date: Jul 2005
Posts: 4
Starhot rate (for family of employees) not eligible for Starpoints or elite benefits
Hi there,
Just wondering if anyone knew if it was possible to collect Starwood points while staying in a room booked with a Starhot rate (my friend is an employee).
Thanks very much,
TB
Just wondering if anyone knew if it was possible to collect Starwood points while staying in a room booked with a Starhot rate (my friend is an employee).
Thanks very much,
TB
#2
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by Tartanboy
Hi there,
Just wondering if anyone knew if it was possible to collect Starwood points while staying in a room booked with a Starhot rate (my friend is an employee).
Thanks very much,
TB
Just wondering if anyone knew if it was possible to collect Starwood points while staying in a room booked with a Starhot rate (my friend is an employee).
Thanks very much,
TB
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
#3
FlyerTalk Evangelist
Join Date: Sep 2000
Programs: UA Million Miler (lite). NY Metro area.
Posts: 15,075
Starwood Lurker is correct, as usual.
Any additional comments are purely editorial.
Dan
Any additional comments are purely editorial.
Dan
#4
Join Date: Sep 2003
Location: Orange County, CA
Programs: UA 2MM Lifetime Plat, Marriott Lifetime Titanium
Posts: 1,681
Originally Posted by Starwood Lurker
No.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
From Merriam-Webster Online Dictionary
2 : marked by genuineness : TRUE
- sin·cere·ly adverb
- sin·cere·ness noun
#5
Join Date: Oct 2000
Location: All Over - Gathering No Moss
Programs: SPG Plat, HLT Honors, DL PLT but missing NWA terribly.
Posts: 435
Are You Even Eligible?
If I recall from some long ago posts I thought the employee rate was available only to employees and their immediate families? You might want to be prepared to pay a higher rate if you're asked for ID at check in.
#6
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by Rolling Stone
If I recall from some long ago posts I thought the employee rate was available only to employees and their immediate families? You might want to be prepared to pay a higher rate if you're asked for ID at check in.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
#7
Join Date: Oct 2002
Location: CLE/CAK
Programs: UA 2MM 1K, Marriott Lifetime Titanium Premier
Posts: 1,408
Here's another question on the topic. If I'm staying with my friend, who is an employee on a StarHot rate, will I be able to present my Platinum (or Gold) card and receive amenities, ie SPG preferred floor room, lounge access, or (dare I even say) suite upgrade?
Last edited by Foady; Jul 13, 2005 at 12:05 pm Reason: Fat fingers...
#8
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by Foady
Here's another question on the topic. If I'm staying with my friend, who is an employee on a StarHot rate, will I be able to present my Platinum (or Gold) card and receive amenities, ie SPG preferred floor room, lounge access, or (dare I even say) suite upgrade?
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
#9
Original Poster
Join Date: Jul 2005
Posts: 4
Thanks very much for the information. I didn't figure we'd have any luck, but it was worth a shot!
TB
TB
#10
Join Date: Jan 2002
Location: Rye, NY USA
Posts: 261
Who can use these rates
Does this mean that only employees and families can use the rate or can they give it to freinds? What if you just claim to be family or do you need to share the same last name?
#11
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by Woodsmit
Does this mean that only employees and families can use the rate or can they give it to freinds? What if you just claim to be family or do you need to share the same last name?
You have to present a letter of introduction from the employee's HR department. If you don't have it when you check in, then you will be paying a higher rate. If the employee lies about your familial association, they are liable for immediate dismissal.
A lot of hotels have what they call a Friends & Family rate, which can be booked for family members who do not qualify for the Starhot rate and for friends of Starwood associates. This rate isn't eligible for Starpoints or stay credit either, IIRC.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Last edited by Starwood Lurker; Dec 21, 2005 at 9:05 am
#12
Join Date: Jan 2002
Location: Rye, NY USA
Posts: 261
Thanks for the info! Would this freinds and family rate be close to the Starhot rate or is it not a great deal? Can Starwood employees give as many of these freinds & family discounts as they wish?
thanks!
thanks!
#13
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by Woodsmit
Thanks for the info! Would this freinds and family rate be close to the Starhot rate or is it not a great deal? Can Starwood employees give as many of these freinds & family discounts as they wish?
thanks!
thanks!
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
#14
Join Date: Jun 2007
Posts: 1
Immediate family members
I am sure the employee booklet states this, unfortunately it is not available on the web, and asking the HR rep gives away your intentions should one get a negative answer (better to be sorry and ask forgiveness than to ask ahead of time, no?
Immediate family obviously includes: self, siblings, parents, children.
Does it include: uncles/aunts, nephews/nieces, or first cousins?
Immediate family obviously includes: self, siblings, parents, children.
Does it include: uncles/aunts, nephews/nieces, or first cousins?
#15
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Better you should ask HR rather than risk your employment, no?
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]