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-   Starwood | Starwood Preferred Guest (https://www.flyertalk.com/forum/starwood-starwood-preferred-guest-429/)
-   -   25% Off Starpoint Redemption (https://www.flyertalk.com/forum/starwood-starwood-preferred-guest/433226-25-off-starpoint-redemption.html)

beachbum May 16, 05 10:39 am

25% Off Starpoint Redemption
 
I received an e-mail today with the following:

Platinum Exclusive - 25% Off Starpoint Redemption

Thank you for voting us Freddie's hotel "Program of the Year" six years in a row. In recognition of your loyalty and support, you can receive 25% off stays through August 31, 2005! Simply plan your trip at SPG.com, then call your Customer Contact Center and mention award ID "Fred."

It also appears you have to book by May 21st.

mtacchi May 16, 05 10:53 am

This Plat never received the offer. But am axiously waiting,...William????????

Starwood Lurker May 16, 05 11:00 am


Originally Posted by mtacchi
This Plat never received the offer. But am axiously waiting,...William????????

Anyone who is Platinum in SPG can take advantage of this offer. The call to action is to call the Platinum Concierge line and mention award code FRED.

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]

bworrell May 16, 05 11:18 am

Wow... great deal. I'll have to re-book my big award stay in a few weeks.

geadnic May 16, 05 11:33 am

Question on everyone's mind: Does this apply to "Night and Flights" or "Cash and Points" ?

Starwood Lurker May 16, 05 11:36 am


Originally Posted by geadnic
Question on everyone's mind: Does this apply to "Night and Flights" or "Cash and Points" ?

Answer to everyone's question: No. :)

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]

vivrant May 16, 05 11:42 am

Link to Promo

mario33 May 16, 05 12:00 pm

Not applicable to Cat 1 & 2 weekend awards :(

bworrell May 16, 05 12:04 pm

Does not apply to 5th night free awards either.

dhammer53 May 16, 05 12:07 pm

What about ex- plats?

Also known as golds? :D

Starwood Lurker May 16, 05 12:09 pm


Originally Posted by dhammer53
What about ex- plats?

Also known as golds? :D

Regrettably, as far as I am aware, only the Platinum members are being included in this year's "Thank You" surrounding the Freddie awards.

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]

gleff May 16, 05 12:17 pm

Interesting that this mirrors a previous summer offer, open to everyone, of 25% off summer award bookings made during a specific week.

Last year the offer came in July:
http://www.flyertalk.com/forum/showthread.php?t=336564

PremEx May 16, 05 12:18 pm

Great Platinum Promotion! Wish it did apply to Cat 1 & 2s Weekends and 5-for-4, but it's still a nice deal, IMHO. Thanks Starwood!


Simply plan your trip at SPG.com, then call your Customer Contact Center and mention award ID "Fred."
Starwood Lurker...does the above mean we can claim a normal award via the Web Site and then call to get our 25% back into our accounts?

Along the same line...is it possible to get the 25% credited to your account on existing award reservations, or do we have to cancel and rebook?

Thanks.

Starwood Lurker May 16, 05 12:24 pm


Originally Posted by PremEx
...Starwood Lurker...does the above mean we can claim a normal award via the Web Site and then call to get our 25% back into our accounts?

Along the same line...is it possible to get the 25% credited to your account on existing award reservations, or do we have to cancel and rebook?

Thanks.

Question 1, no. The call to action is to call the Platinum Concierge line that is listed on the back of your membership card and book and redeem using FRED as the award id.

Question 2, This wasn't meant to be an offer to cancel and re-book to wedge your existing plans into something that was already booked. However, I think we all realize that this will - in fact - be happening. In that event, the reservation would not necessarily have to be canceled and re-booked, and in some cases, this would not be a possibility if the hotel has since sold out. Better to call the Platinum Concierge line and ask them to cancel the award, not the reservation, and replace the award with a new one at 25% off.

I realize that this means that Question 1 can probably be done after all, but it seems to be a needless extra step, no? ;)

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]

PremEx May 16, 05 12:27 pm


Question 2, the reservation would not necessarily have to be canceled and re-booked, and in some cases, this would not be a possibility if the hotel has since sold out. Better to call the Platinum Concierge line and ask them to cancel the award, not the reservation, and replace the award with a new one at 25% off.
Thank You!


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