Jun 4, 2013, 8:59 am
Last edit by: PackingIt
Q. How does one qualify for "Preferred Plus" benefits?
A. By being the primary cardmember for a Starwood American Express card, or by becoming a member of AARP, AAA, or other marketing partner providing complimentary Preferred Plus status. (See, e.g., http://discounts.aarp.org/offer/inde...CategoryId/402)
Q. What are the published incremental benefits of Preferred Plus (i.e., beyond base SPG member benefits)?
A. The incremental benefits are
Q. Where can I find these benefits stated on the SPG website?
A. They can be viewed here: https://www.starwoodhotels.com/prefe...ybenefits.html -- Note: If you are not already logged in, you'll be sent to a login page. Once logged in, ignore where you are redirected to, and click the original link again to view your benefits.
Q. Where can I find a list of "resort and conference center hotels" on the SPG website?
A. You can't; it isn't there. However, one of the Starwood representatives has posted (and regularly updates) a list at http://www.flyertalk.com/forum/18920557-post809.html.
A. By being the primary cardmember for a Starwood American Express card, or by becoming a member of AARP, AAA, or other marketing partner providing complimentary Preferred Plus status. (See, e.g., http://discounts.aarp.org/offer/inde...CategoryId/402)
Q. What are the published incremental benefits of Preferred Plus (i.e., beyond base SPG member benefits)?
A. The incremental benefits are
- "Upgrades to enhanced rooms at check-in, such as rooms on higher floors or corner rooms. [Footnote: Subject to availability at check-in for the length of the stay, provided the room was not booked through a prepaid third-party channel. Enhanced rooms do not include suites and include rooms on higher floors, rooms with better views, or corner rooms. This benefit is not offered at Aloft(sm) and Element(sm) properties.]"
- "4 p.m. late checkout, where available. [Footnote: Subject to availability at resort and conference center hotels.]" This benefit is covered in detail in a separate FT thread.
Q. Where can I find these benefits stated on the SPG website?
A. They can be viewed here: https://www.starwoodhotels.com/prefe...ybenefits.html -- Note: If you are not already logged in, you'll be sent to a login page. Once logged in, ignore where you are redirected to, and click the original link again to view your benefits.
Q. Where can I find a list of "resort and conference center hotels" on the SPG website?
A. You can't; it isn't there. However, one of the Starwood representatives has posted (and regularly updates) a list at http://www.flyertalk.com/forum/18920557-post809.html.
What is SPG "Preferred Plus" Status?
Oct 1, 2014, 6:46 am
#76
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Which is also why I asked my question.
I realize this post http://www.flyertalk.com/forum/18920557-post809.html
has not been updated in over a year but I do not see the property in question on this list of resort/conference center hotels which do not have to honor the guaranteed 4:00 pm checkout. Is the property a new addition and if so, could we get an updated list?
Thanks.
has not been updated in over a year but I do not see the property in question on this list of resort/conference center hotels which do not have to honor the guaranteed 4:00 pm checkout. Is the property a new addition and if so, could we get an updated list?
Thanks.
Oct 1, 2014, 7:47 am
#77
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
In the case of the hotel being fully booked, it is unfortunately not possible to guarantee the late check-out. Apologies, if this causes any inconvenience.
Best regards,
Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Oct 1, 2014, 9:46 am
#78
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
If someone is denied a 4 PM late check-out and they are Preferred Plus or above and paying an eligible rate, this benefit is not negotiable and she is aware of this now.
If destg will send me his confirmation number via Private Mail here at Flyertalk, I'd like to get the SPG Hotel Coordinators to follow up with the property so this doesn't happen again at The Westin Bellevue, Dresden.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Oct 1, 2014, 10:00 am
#79
Join Date: Aug 2013
Location: Germany
Programs: HH Diamond, LT Marriott Plat
Posts: 86
The best answer i got was in the starwood online chat.. I asked there if there is a 4 PM guaranteed latecheckout for + members. And the answer was: there is no gurantee at all. I asked and how about gold or higher? Then the answer was, under circumstances there is... Then i got tired and closed the chat.
That guy there definite needs some training.
I been in 2 spg hotels yet. In 1 i had to argue too for a 2 PM latecheckout. First they whanted 20 EUR for 2 hours..
Then the next day some manager sayed thanks for educating the people at the checkin lol.
That guy there definite needs some training.
I been in 2 spg hotels yet. In 1 i had to argue too for a 2 PM latecheckout. First they whanted 20 EUR for 2 hours..
Then the next day some manager sayed thanks for educating the people at the checkin lol.
Oct 1, 2014, 5:18 pm
#80
Join Date: May 2005
Location: Chicago Area
Posts: 369
This is a continuing problem for Starwood. This benefit is simply not recognized by many Starwood Reps.
Nov 8, 2014, 12:06 pm
#81
Join Date: Oct 2009
Location: BNA
Programs: Hyatt Explorist, Bonvoy Plat, HHonors Diamond, DL Gold
Posts: 383
Is Preferred Plus dead on American Express USA SPG cards? Preferred Plus status no longer appears (from what I could find) as a benefit on the USA American Express SPG card. I posted a similar question on the American Express thread about a week ago, however there were no responses.
Nov 8, 2014, 3:04 pm
#82
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Yes, it still exists. (My DW has it via an Amex SPG Biz card issued earlier this year; her SPG account reflects that pseudo-status.) This benefit was never heavily touted, so the lack of references to it on the Amex side aren't really a change from prior practice.
Nov 8, 2014, 4:14 pm
#83
Join Date: Oct 2009
Location: BNA
Programs: Hyatt Explorist, Bonvoy Plat, HHonors Diamond, DL Gold
Posts: 383
https://www.americanexpress.com/us/s...ac-starwood-lm
Perhaps there has been a recent change to the benefits for both consumer and business versions of the USA SPG credit card?
Feb 4, 2015, 8:50 pm
#84
Join Date: Jul 2014
Posts: 57
Staying for my first time at a Starwood property this weekend so the only status I have is Preferred Guest Plus from my AMEX. Has anyone ever received a notable benefit for the "enhanced" rooms feature and did asking at checkin make a difference or is this automatically done at checkin? The descriptions of all the rooms where I'm staying sound very similar except that higher levels are charged at a slightly higher rate, but I take it this enhanced benefit would only apply (if there is availability) to rooms of the same cost.
Last edited by chuuch; Feb 4, 2015 at 8:52 pm Reason: correction
Feb 5, 2015, 8:28 am
#85
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Staying for my first time at a Starwood property this weekend so the only status I have is Preferred Guest Plus from my AMEX. Has anyone ever received a notable benefit for the "enhanced" rooms feature and did asking at checkin make a difference or is this automatically done at checkin? The descriptions of all the rooms where I'm staying sound very similar except that higher levels are charged at a slightly higher rate, but I take it this enhanced benefit would only apply (if there is availability) to rooms of the same cost.
Feb 5, 2015, 12:08 pm
#87
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Jun 8, 2015, 6:34 pm
#88
Join Date: May 2012
Posts: 28
Is Preferred Plus dead on American Express USA SPG cards? Preferred Plus status no longer appears (from what I could find) as a benefit on the USA American Express SPG card. I posted a similar question on the American Express thread about a week ago, however there were no responses.
Jun 8, 2015, 10:49 pm
#89
Join Date: Feb 2013
Location: STL
Programs: Bonvoy Titanium, UA Silver, AA Gold
Posts: 144
When I got my card it was listed in the flyer that came with the card. I believe it's also listed in the phone app.
Jan 31, 2016, 3:16 pm
#90
Join Date: Jul 2010
Posts: 11
Just got the SPG Amex several months ago. Didn't notice the Preferred Guest PLUS status on my account until a few days ago. My first stay after receiving the card back in Oct 2015 included an upgrade to lounge access at the Sheraton DFW. I'm guessing that was due to PLUS status. Got lucky first time out, I guess.