Combine Accounts Update
Aug 20, 2018, 11:40 am
#16
Join Date: Dec 2016
Location: Dubai
Programs: SPG 100 Ambassador, LH M&M Senator, Skywards Silver
Posts: 250
On 8/18, we began the process of updating our systems to launch our new loyalty program. Currently, we are working to solve a few known account issues impacting some members. Please visit status.marriott.com for the latest updates.
Best Regards,
Ryan Walker
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best Regards,
Ryan Walker
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Aug 20, 2018, 11:47 am
#17
Join Date: Jun 2016
Location: Switzerland
Programs: AFKL Flying Blue Platinum Ultimate, Marriott Bonvoy Ambassador Elite
Posts: 369
As a funny note, my last recorded activity is the redemption for 5 nights at St.Regis Bangkok, where I spent 48'000 Starpoints. In the new account, it shows as: Standard Redemption Rate. Ordered -576,000 Rewards. And I have two entries for that!
Being a software developer, well... these are not good signs, and in fact everything is not going that smooth.
Aug 20, 2018, 11:51 am
#18
Join Date: Dec 2012
Location: KANSAS CITY
Programs: DL DM, MARRIOTT AMBASSADOR LIFETIME TITANIUM
Posts: 453
Members,
This weekend, we began the process of updating our systems to launch our new loyalty program.
At this time, we are excited to share that we have brought together all of our channels and members can now book all 6,700 hotels on SPG.com, Marriott.com and corresponding apps.
Later today, we are planning to rollout Combine Accounts functionality in batches to members to ensure site stability and a seamless user experience. When you log in to your account and see the prompt, you can then manually combine your accounts to view joint activity and one point balance. Accounts can only be combined by you, the member. Even if you linked your SPG and Rewards accounts prior to this change, you still need to take the action to combine your accounts once it is available to you.
To combine your accounts, all you need is your login info for both accounts. Combine and keep your new SPG number here. Prefer to keep your Rewards number? Combine here.
We are also aware of and are currently working to solve a few known issues impacting some members, particularly issues around status not displaying correctly.
As a reminder, status.marriott.com will periodically have additional updates.
Kind regards,
Alexandra B.
Specialist, Social Media
Marriott International
[email protected]
This weekend, we began the process of updating our systems to launch our new loyalty program.
At this time, we are excited to share that we have brought together all of our channels and members can now book all 6,700 hotels on SPG.com, Marriott.com and corresponding apps.
Later today, we are planning to rollout Combine Accounts functionality in batches to members to ensure site stability and a seamless user experience. When you log in to your account and see the prompt, you can then manually combine your accounts to view joint activity and one point balance. Accounts can only be combined by you, the member. Even if you linked your SPG and Rewards accounts prior to this change, you still need to take the action to combine your accounts once it is available to you.
To combine your accounts, all you need is your login info for both accounts. Combine and keep your new SPG number here. Prefer to keep your Rewards number? Combine here.
We are also aware of and are currently working to solve a few known issues impacting some members, particularly issues around status not displaying correctly.
As a reminder, status.marriott.com will periodically have additional updates.
Kind regards,
Alexandra B.
Specialist, Social Media
Marriott International
[email protected]
Should we not combine until we receive the grandfathered LPPE status? I already have over 750 nights and 10 years. Don't want to mess up the system.
Thanks!!!!!
Aug 20, 2018, 11:59 am
#19
Join Date: Feb 2017
Location: Houston
Programs: UA 1K and Million Miler, *A Gold, Marriott Bonvoy Lifetime Titanium, Hertz Five Star,
Posts: 1,301
Once I manually correct the URL (http://https//www.marriott.com/loyal...mi?program=spg) ... I am greeted with the error:
"You may have received this message because the page you seek is no longer available on the Marriott website."
Perhaps I am trying too soon?
-sr
"You may have received this message because the page you seek is no longer available on the Marriott website."
Perhaps I am trying too soon?
-sr
Aug 20, 2018, 12:07 pm
#20
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
Please continue this discussion in similarly announced thread in the new Marriott, Starwood and Ritz-Carlton forum: https://www.flyertalk.com/forum/marr...ts-update.html
hhoope01 - Marriott, Starwood, and Ritz-Carlton moderator
hhoope01 - Marriott, Starwood, and Ritz-Carlton moderator