Aug 19, 2018, 12:35 pm
Last edit by: RogerD408
If you see only Marriott account activity / points when logging into SPG.com: (as of August 19)
If you use the same email address and password on both SPG.com and Marriott.com, logging in appears to take you to your Marriott account by default. Try using your SPG account number and password to log in.
If you use the same email address and different passwords, each password should take you to each separate account. You need to log completely out to switch accounts.
It may be helpful to use different browsers or an incognito/private browsing window to be able to access both accounts without confusing your browser.
Also, regardless, be sure to uncheck the Remember Me before logging in to make account selection easier until you have combined your accounts and have a single login again.
Try https://www.marriott.com/default.mi?program=spg&reset=true to access your SPG account.
If you use the same email address and password on both SPG.com and Marriott.com, logging in appears to take you to your Marriott account by default. Try using your SPG account number and password to log in.
If you use the same email address and different passwords, each password should take you to each separate account. You need to log completely out to switch accounts.
It may be helpful to use different browsers or an incognito/private browsing window to be able to access both accounts without confusing your browser.
Also, regardless, be sure to uncheck the Remember Me before logging in to make account selection easier until you have combined your accounts and have a single login again.
Try https://www.marriott.com/default.mi?program=spg&reset=true to access your SPG account.
Systems Outage Update
Aug 22, 2018, 7:32 am
#152
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Gold, AA Plat, Volare Premier, VS Silver, National Emerald Elite, Hertz President Circle
Posts: 2,526
Aug 22, 2018, 7:41 am
#153
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I'm sure (hope) the system will track it, but the advice to keep the accounts separate is so YOU can clearly see what's going on without having to keep doing the math to back out the non-SPG properties,. Keep the accounts separate and book legacy SPG properties via your SPG account.
Aug 22, 2018, 8:19 am
#154
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
Yes - I think it's pretty clear in hindsight (even in foresight) that the mid-year combination was both rushed as well as not the smartest thing to do
Aug 22, 2018, 8:25 am
#155
Join Date: Jan 2010
Programs: MAR Lifetime Platinum, Delta Plat., IHG Spire Amb., Hilton Diamond, Hyatt Globalist
Posts: 311
1) Cannot log on either website this morning "due to unprocessable condition"
2) both apps still work, though stay and night counts are wrong
3) SPG AMEX points are now two weeks late.
anyone else having similar problems this morning (Wednesday, August 22nd)?
anyone with any idea when this mess gets fixed?
2) both apps still work, though stay and night counts are wrong
3) SPG AMEX points are now two weeks late.
anyone else having similar problems this morning (Wednesday, August 22nd)?
anyone with any idea when this mess gets fixed?
Aug 22, 2018, 8:46 am
#156
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
1) Cannot log on either website this morning "due to unprocessable condition"
2) both apps still work, though stay and night counts are wrong
3) SPG AMEX points are now two weeks late.
anyone else having similar problems this morning (Wednesday, August 22nd)?
anyone with any idea when this mess gets fixed?
2) both apps still work, though stay and night counts are wrong
3) SPG AMEX points are now two weeks late.
anyone else having similar problems this morning (Wednesday, August 22nd)?
anyone with any idea when this mess gets fixed?
Fingers crossed that everything comes back 95% functional later today.
Aug 22, 2018, 8:47 am
#157
Join Date: Jan 2014
Posts: 687
Trying to log into the website and getting "We are unable to process your request at this time due to an unprocessable condition. Please try again later." I'm still logged into the SPG app.
I'm trying to get my ambassadors contact information since the app only displays the platinum line. Marriott communication is terrible...
I'm trying to get my ambassadors contact information since the app only displays the platinum line. Marriott communication is terrible...
Aug 22, 2018, 8:58 am
#158
Join Date: Apr 2000
Posts: 2,637
1) Cannot log on either website this morning "due to unprocessable condition"
2) both apps still work, though stay and night counts are wrong
3) SPG AMEX points are now two weeks late.
anyone else having similar problems this morning (Wednesday, August 22nd)?
anyone with any idea when this mess gets fixed?
2) both apps still work, though stay and night counts are wrong
3) SPG AMEX points are now two weeks late.
anyone else having similar problems this morning (Wednesday, August 22nd)?
anyone with any idea when this mess gets fixed?
Aug 22, 2018, 9:06 am
#159
Join Date: Mar 2014
Location: NYC
Programs: DL Platinum, AA Plat Pro, Bonvoy Lifetime Platinum, JetBlue Mosaic 3, Amtrak Select
Posts: 965
I'm glad I have this thread - I too am experiencing login issues today (and missing stays and missing points) and am happy to see its not isolated to me - but man, I can't imagine what those w/o access to this thread are thinking - this has be super frustrating to casual travelers trying to make a reservation or even just check in on upcoming bookings. Or wondering what it means to be linked vs merged (FT explained it better to me)
Aug 22, 2018, 9:19 am
#160
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,523
Please correct the following and try again.We are unable to process your request at this time due to an unprocessable condition. Please try again later.
This issue since this afternoon... was planning to book my trips for September... was thinking to switch to hilton but was hesitant, I will definitely.
Hope this mess will soon be fixed.
This issue since this afternoon... was planning to book my trips for September... was thinking to switch to hilton but was hesitant, I will definitely.
Hope this mess will soon be fixed.
Aug 22, 2018, 9:28 am
#161
Join Date: Jan 2010
Programs: MAR Lifetime Platinum, Delta Plat., IHG Spire Amb., Hilton Diamond, Hyatt Globalist
Posts: 311
Can you imagine owning a franchised property and being reliant on this idiotic mess for bookings?
Aug 22, 2018, 9:34 am
#162
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Many other avenues available... You can call the property to see if they are willing to book a rez, the OTAs (including corporate services) are most likely working just fine. I'm sure they are not shutting down for trivial issues and will be back up as quickly as possible. And I wouldn't be surprised if their site is not a major source of bookings, just like FT members are a very small proportion of program members.
Aug 22, 2018, 10:22 am
#163
Join Date: Apr 2016
Posts: 24
Can't book an spg property with points for days now, phoned up and still told can't do it!
Aug 22, 2018, 10:32 am
#164
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
Aug 22, 2018, 12:06 pm
#165
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,523
I would never book SPG or Marriott with 3rd party but booked my September stays (30 nights, as usual) with hilton and Hyatt... at least hilton has a promotion running and I'm pretty to get my points without running after them.