UA-NYC

After seeing what has transpired this weekend, I fully support your strategy!

dcstudent

Moi aussi. THanks to your advice I at least got into my SPG account - but it's still messed up. Points are right - but count of stays/nights is off by 9 nights and a handful of stays. Appears to have no record of stays/nights after 7/15/2018. Also, doesn't show any of my future stays at legacy SPG properties. Sigh.

controller1

On the SPG side, my lifetime nights has been overstated by the number of current year nights.

UA-NYC

Yup me too. I also have a bonus SNA somehow methinks that will disappear soon enough

Sam P. Goodman

I'm missing 4. Give it back.

bgriff

Same for me, last SPG account activity is 7/20. So comfort in numbers, I guess.

For those who see only Marriott account, no SPG account -- try logging in with your SPG account number instead of email. You can (intentionally or accidentally) log in to your Marriott account on SPG.com right now, which is confusing, and might possibly be the default if you have the same email address and password on both accounts. For me, I had same email but different passwords, and spg.com logs in to either SPG or Marriott account depending which password I use; either legacy account number plus corresponding password on either site takes me to the right account as well (and a notification, when logging in using SPG account #, that my SPG account number has changed ).

Even more confusingly, if you are already part-logged in (such that it asks you for a password but not a username/email), it will only accept the password for whichever account you were already half logged in to, and you have to say "not me" and start over to log into the other account, even if your email address is the same across both.

And as far as I can tell the ability to move points between the two accounts is dead for the moment, even though one might still want/need to combine points to book a particular award.

What a mess. This is far, far worse and more confusing than what happened with any of the recent big airline FFP mergers.

TravelinSperry

Where are you all seeing your stays? When I log in at Marriott - I only see my previously booked Marriott stays. When I log in at SPG - it switches me over to Marriott (https://www.marriott.com/default.mi?program=spg&reset=true), where obviously I see the same thing. I've got screenshots of all upcoming SPG stays - so not worried. Just wondering how you're all seeing everything?

As for combining everything, it hasn't. Only nights from Marriott are showing... all SPG nights are not shown on the Marriott site. Hmmmmm. Guess I'll wait a few more days to see how it all shakes out.

bgriff

See my post above yours. Sounds like very likely you are managing to log in to your Marriott account at SPG.com (which is now possible, stupidly).

RogerD408

Look at the URL, they are both marriott.com now. Going to be confusing the first dozen times but we will get used to it. It should be easier if you use a password manager, then just tell the website to not remember me. Plus, this is a short term issue as all the duplicate accounts should be going away unless you are top tier in all the programs and have a boat load of points in each.

TravelinSperry

yes, that did it. When I tried to log in using my SPG # and SPG password - a pop up appeared which gave me a new 9 digit Starwood #. Using that and my old SPG password got me into see my old reservations. Thanks!

However, as far as nights go - ha! I lost 16 nights from this year and gained 1 lifetime night. Weirdest thing ever.

bgriff

It's just incredibly poor form design to have a site plastered with logos from one brand that, without any guidance to the user, lets you log in to two different accounts using the same user name (your email address). I can appreciate why it made sense to Marriott to have the SPG site updated in this way (and I've never been a Ritz rewards member but I imagine this is how the site long handled the split personality between Marriott and Ritz rewards), but they should have done it such that the SPG-branded site will only let you log into legacy SPG accounts, even if it is hosted on Marriott.com.

If someone has the same email and password on both their SPG and Marriott accounts and doesn't know their SPG account number off the top of their head, they currently have no way to access their SPG account.

Compare this to the airline mergers where, as I recall, there were numerous clear communications about "this is your username in each program, here is which one will survive, here is how you will need to log in as of X date". Marriott is apparently going to get there in the next few days as they start inviting people to combine accounts but the situation today is very sloppy.

ckendall

On the new SPG app Lifetime status page (a nice addition, in theory) it says I have over 370 nights and 8 years as silver elite or higher and that my next tier is lifetime silver status??? I was SPG lifetime gold and now I'm what?

Plus I am credited with 30+ nights this year but 0 spending, so another 60 some nights and $20K USD and I get get an ambassador....

One thinks they would have tested this a bit first.

TravelinSperry

It makes no sense at all. I had 33 nights with Starwood on Aug 17. Today my account shows 17 nights YTD. Where did the other 16 nights go? I'm sure they'll find it - I'm not worried. But it does boggle the mind how they are merging things. I mean, I understand things going wrong - but how can they be unable to carry over the exact number of nights we had?

hhoope01

My understanding is that Marriott will never automatically combine your 2 accounts. You will have to initiate the process to merge/combine them.

ckendall

Another worrisome aspect to the app; under my profile they somehow set my preference to earn BA miles (have no recollection of having done this) and it gives an error message when I try to change my preference back to points.