Aug 19, 2018, 12:35 pm
Last edit by: RogerD408
If you see only Marriott account activity / points when logging into SPG.com: (as of August 19)
If you use the same email address and password on both SPG.com and Marriott.com, logging in appears to take you to your Marriott account by default. Try using your SPG account number and password to log in.
If you use the same email address and different passwords, each password should take you to each separate account. You need to log completely out to switch accounts.
It may be helpful to use different browsers or an incognito/private browsing window to be able to access both accounts without confusing your browser.
Also, regardless, be sure to uncheck the Remember Me before logging in to make account selection easier until you have combined your accounts and have a single login again.
Try https://www.marriott.com/default.mi?program=spg&reset=true to access your SPG account.
If you use the same email address and password on both SPG.com and Marriott.com, logging in appears to take you to your Marriott account by default. Try using your SPG account number and password to log in.
If you use the same email address and different passwords, each password should take you to each separate account. You need to log completely out to switch accounts.
It may be helpful to use different browsers or an incognito/private browsing window to be able to access both accounts without confusing your browser.
Also, regardless, be sure to uncheck the Remember Me before logging in to make account selection easier until you have combined your accounts and have a single login again.
Try https://www.marriott.com/default.mi?program=spg&reset=true to access your SPG account.
Systems Outage Update
Aug 19, 2018, 12:19 am
#31
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,835
I cannot login SPG with my old SPG member number. However if I enter my e-mail address instead, it works.
Aug 19, 2018, 12:26 am
#32
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,835
And if I click on "overview" in my account, I can see both my old SPG number and my new SPG number.
Aug 19, 2018, 12:52 am
#34
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,653
has anyone been able to combine accounts????
is that option available right now????
is that option available right now????
Aug 19, 2018, 12:56 am
#35
Join Date: Dec 2005
Location: SYD
Programs: UA*1K, BA Gold, SPG Platinum
Posts: 245
Now I have two Marriott accounts (and two Marriott account numbers), one being the converted SPG one... separate points and reservations, even though my accounts were linked before 18 Aug 2018. Hopefully they will automatically combine these accounts.
The "new" SPG website seems a facade of the Marriott website, but linking back to the old SPG site for existing reservations.
But at least they are up and running for bookings !
The "new" SPG website seems a facade of the Marriott website, but linking back to the old SPG site for existing reservations.
But at least they are up and running for bookings !
Aug 19, 2018, 1:19 am
#36
Join Date: Dec 2016
Programs: Marriott Titanium, IHG Spire Elite, Hilton Gold, United Silver, BA Bronze
Posts: 322
Just checked into the Four Points in Auckland who kindly gave me my new SPG number.
Successfully logged into my SPG account, which shows the same status as my Marriott account.
Two issues I'm seeing:
1. Starwood account does not show any future reservations. Showing the message:
Unfortunately there's an issue displaying some of your reservations. Please check back later. We apologize for any inconvenience.
Can anyone else see theirs yet?
2. My Marriott account has 2 points bookings. Both had changes in the points required which took effect yesterday. The one I had the points for and ordered an e-certificate has been kept at the same rate. The second where I have not yet ordered the e-certificate has shown an increase in the points required, not honouring my original reservation.
Is anyone else seeing this?
Starwood team - happy to provide screenshots as required.
Successfully logged into my SPG account, which shows the same status as my Marriott account.
Two issues I'm seeing:
1. Starwood account does not show any future reservations. Showing the message:
Unfortunately there's an issue displaying some of your reservations. Please check back later. We apologize for any inconvenience.
Can anyone else see theirs yet?
2. My Marriott account has 2 points bookings. Both had changes in the points required which took effect yesterday. The one I had the points for and ordered an e-certificate has been kept at the same rate. The second where I have not yet ordered the e-certificate has shown an increase in the points required, not honouring my original reservation.
Is anyone else seeing this?
Starwood team - happy to provide screenshots as required.
Aug 19, 2018, 1:25 am
#37
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
Obviously in the middle of things
Login to SPG with my "new number" (aka my Marriott number)
Login to SPG with my "new number" (aka my Marriott number)
- SPG balance has multiplied by 3... but only through SPG app, not on website
- Missing 5 nights (SPG Amex?)
- Status shows Platinum, even though I qualify for LTPPE
- Shows 0 nights this year
- Shows 0 points.
- Platinum Elite (not PPE)
Aug 19, 2018, 4:27 am
#38
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,835
Same here. SPG Amex missing is also my guess. I hope for 2018 we can get the 5 nights on SPG side (Amex) in addition to the 15 nights on the Marriott side (Visa). I know starting next year we'll get 15 nights and that's it; no double-counting even if holding two cards.
Aug 19, 2018, 4:32 am
#39
Join Date: Dec 2016
Location: Dubai
Programs: SPG 100 Ambassador, LH M&M Senator, Skywards Silver
Posts: 250
I don't seem to be able to log into the SPG iOS app, I tried new number, old number and email - neither seem to be working, always results in an error "we are unable to process your request at this time due to unprocessable condition". Marriott app login works fine, login on websites too. Anyone had similar issue?
Aug 19, 2018, 5:08 am
#40
Join Date: May 2010
Posts: 448
Now I have two Marriott accounts (and two Marriott account numbers), one being the converted SPG one... separate points and reservations, even though my accounts were linked before 18 Aug 2018. Hopefully they will automatically combine these accounts.
The "new" SPG website seems a facade of the Marriott website, but linking back to the old SPG site for existing reservations.
But at least they are up and running for bookings !
The "new" SPG website seems a facade of the Marriott website, but linking back to the old SPG site for existing reservations.
But at least they are up and running for bookings !
Aug 19, 2018, 5:45 am
#41
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,804
New spg apps .... new skin of marriott app
mine show nights to date, points, spending correctly.
And it seems like I already passed the 20k threshold for ambassador but still need 22 nights
mine show nights to date, points, spending correctly.
And it seems like I already passed the 20k threshold for ambassador but still need 22 nights
Aug 19, 2018, 6:36 am
#42
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
I don't seem to be able to log into the SPG iOS app, I tried new number, old number and email - neither seem to be working, always results in an error "we are unable to process your request at this time due to unprocessable condition". Marriott app login works fine, login on websites too. Anyone had similar issue?
Minor CF but as I don't need to book anything at the moment (thankfully) will see what transpires over the day
Aug 19, 2018, 6:44 am
#43
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,888
Try going to the SPG website (not app), select “clear remembered user” when trying to log in, then try to log back in with your old email and password
Aug 19, 2018, 6:49 am
#44
Join Date: Sep 2011
Location: L.A.
Programs: Marriott Lifetime Titanium Elite, Delta Diamond, IHG Diamond Ambassador, Hertz President's Circle
Posts: 1,135
I am able to log into both sites using the same log in info.
But i do not see my previously booked upcoming spg reservations. This is strange.
But i do not see my previously booked upcoming spg reservations. This is strange.
Aug 19, 2018, 6:49 am
#45
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
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but IF I use my email and Marriott password from the SPG site, it logs in to the SPG-skinned Marriott site, and has all my Marriott info.
not quite yet ready for prime time
