Systems Outage Update

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Old Aug 19, 18, 11:08 pm   -   Wikipost
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Last edit by: RogerD408
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If you see only Marriott account activity / points when logging into SPG.com: (as of August 19)

If you use the same email address and password on both SPG.com and Marriott.com, logging in appears to take you to your Marriott account by default. Try using your SPG account number and password to log in.

If you use the same email address and different passwords, each password should take you to each separate account. You need to log completely out to switch accounts.

It may be helpful to use different browsers or an incognito/private browsing window to be able to access both accounts without confusing your browser.

Also, regardless, be sure to uncheck the Remember Me before logging in to make account selection easier until you have combined your accounts and have a single login again.

Try https://www.marriott.com/default.mi?...spg&reset=true to access your SPG account.
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Old Aug 25, 18, 1:01 pm
  #196  
 
Join Date: Mar 2013
Location: Tennessee
Programs: SPG Platinum 100, SPG Lifetime Gold, Marriott Platinum, Southwest AL CP
Posts: 200
I am really tired of updating my SPG app, only to find out nothing has happened. Somebody owes me 60K points for a cancellation, 2 stays (and more nights, points) as well as my monthly credit card points. Evidently the MPG world has quit spinning. And further, no level of MPG management seems to care. Fear....trepidation....loathing.....waiting.....I believe I'm on my way to HYATT-land (after I spend these $14K+ in points). Anybody going with me?

Last edited by pageboy; Aug 25, 18 at 1:28 pm
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Old Aug 25, 18, 1:21 pm
  #197  
 
Join Date: Apr 2013
Posts: 278
*Sigh*


I miss SPG. They had their issues but they never got it this wrong.

From the LTPPE debacle to the short changing of existing SPG members marriott seems intent on destroying the revenue base they bought.

Maybe the lurkers could tell us when we can declare this a disaster? I am very patient, but come on........
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Old Aug 25, 18, 1:45 pm
  #198  
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Thumbs up

I did a Twitter DM to @spg and they took care of my problem.
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Old Aug 26, 18, 4:35 pm
  #199  
 
Join Date: Aug 2010
Location: Box Three Five Oh, Boston Mass, Oh two one three four
Programs: Loyal Order of Water Buffalos
Posts: 2,651
Got an automated reply to my filling out the contact report on Friday, but no word since then and still can't log in.

I know I have multiple reservations for next weekend and I don't really know where they are beyond one confirm e-mail I can find. We will be calling them, I hope they can find my reservations so I can keep one and cancel the extra(s)!
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Old Aug 26, 18, 5:33 pm
  #200  
 
Join Date: Aug 2010
Location: Box Three Five Oh, Boston Mass, Oh two one three four
Programs: Loyal Order of Water Buffalos
Posts: 2,651
31 minutes later (10 on hold, 21 with "Cheri" who was great) and our accounts are merged and all our stays are showing.
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Old Aug 26, 18, 8:37 pm
  #201  
 
Join Date: Sep 2010
Posts: 233
so 6-7 days of trying to combine accounts unsuccessfully:
thanks to flyer talk for pointing me ultimately in the direction that allowed me to finally merge accounts
thanks to spg ambassador for once again doing below the bare minimum to help.
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Old Aug 27, 18, 12:21 am
  #202  
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Originally Posted by Out of my Element View Post
31 minutes later (10 on hold, 21 with "Cheri" who was great) and our accounts are merged and all our stays are showing.
did you have any stays after late july????are those reflecting in your account now????

there are many here on ft (myself included) who are not showing any stays in their account since late july....
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Old Aug 27, 18, 1:15 am
  #203  
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FWIW the SPG Assist twitter account is the way to go to fix reservations if you can't get through on the phone. Worked great for me.
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Old Aug 27, 18, 4:51 am
  #204  
 
Join Date: Aug 2010
Location: Box Three Five Oh, Boston Mass, Oh two one three four
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Originally Posted by Keyser View Post
did you have any stays after late july????are those reflecting in your account now????

there are many here on ft (myself included) who are not showing any stays in their account since late july....
I misspoke, I meant to say our upcoming stays are all listed. Was so pleased to find that that I did not look into recent stays, including one earlier in August. Will have to check that later
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Old Aug 27, 18, 5:53 am
  #205  
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Originally Posted by stimpy View Post
FWIW the SPG Assist twitter account is the way to go to fix reservations if you can't get through on the phone. Worked great for me.
SPG assist just keep telling me to merge accounts and they donít have any info
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Old Aug 27, 18, 6:20 am
  #206  
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Originally Posted by lallied View Post
SPG assist just keep telling me to merge accounts and they donít have any info
Is this about reservations at SPG hotels? If not, then they probably can't help you.
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Old Aug 27, 18, 1:55 pm
  #207  
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Originally Posted by stimpy View Post
Is this about reservations at SPG hotels? If not, then they probably can't help you.
about anything. Missing miles, missing stays, any question at all. ď try merging your account, thatís all the info we have to shareĒ. One thread said they had sorted out an issue
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Old Aug 27, 18, 5:18 pm
  #208  
 
Join Date: Sep 2004
Location: IAD
Programs: UA-GS,2.89MM, Hilton Diamond, Marriott Platinum Premier Elite, Hyatt Explorer
Posts: 415
None of my stays have posted since 7/18, so waiting on about 16 nights. I'm patient, but the Marriott website is misleading in that it states all is well.

I'm not booking another stay until it's fixed, so staying in Hiltons ad Hyatts in September. I hope I don't have to do that in October as well......
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Old Aug 28, 18, 1:18 am
  #209  
 
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, Marriott LT PPE, Hilton ♢, Hyatt Disc, IHG Plat, Radisson Gold, Hertz PC
Posts: 4,358
Originally Posted by PDILLM View Post
None of my stays have posted since 7/18, so waiting on about 16 nights. I'm patient, but the Marriott website is misleading in that it states all is well.

I'm not booking another stay until it's fixed, so staying in Hiltons ad Hyatts in September. I hope I don't have to do that in October as well......
Known issue. All stays from ~7/15 forward aren't posting.
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Old Aug 28, 18, 8:10 am
  #210  
 
Join Date: Mar 2013
Location: Albany, NY
Programs: SPG LTP, Hyatt Globalist, HH Gold, IHGPlat, RadGold, Marriott Plat, BW Diamond
Posts: 143
Originally Posted by TravelinSperry View Post
Known issue. All stays from ~7/15 forward aren't posting.
I previously merged my accounts, but I was missing a recent stay credit. Then my August Renaissance stay posted overnight! Iím still waiting for my Amex SPG points to post from my mid-August closing date. Another data point: Yesterday, my sister was finally able to merge her accounts AND her August stay and points posted!
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