FAQ: Starwood and 3rd party bookings: any benefits? stay credits?
Jan 5, 2007, 8:15 pm
#1
Original Member
Original Poster
Join Date: May 1998
Location: los angeles
Programs: Hyatt Courtesy card. Delta 2MM Diamond. AA platinum pro
Posts: 1,898
FAQ: Starwood and 3rd party bookings: any benefits? stay credits?
I will be at the SFO Sheraton Gateway on a Hotwire stay. I know no points, stay credit. Any chance of any Gold benfits re: upgade, etc.
Thanks
Thanks
Jan 5, 2007, 9:08 pm
#2
Join Date: Feb 2006
Location: Calgary
Programs: AC, AA, SPG
Posts: 776
Entirely the hotel's choice, they are not required to but sometimes they may anyway.
Jan 6, 2007, 12:54 am
#3
Join Date: Jun 2006
Location: YVR
Programs: Bonvoy Lifetime Plat (earned as Starwood), Canadian Amex Plat & resulting statuses, WestJet Silver
Posts: 663
Dec 19, 2007, 7:09 am
#4
Join Date: Apr 2000
Location: seattle, wa
Posts: 29
Do Starwood Stays booked through Travelocity Count as a Stay?
Do Starwood Stays booked through Travelocity Count as a Stay? Will I get points?
Dec 19, 2007, 8:11 am
#5
Join Date: Mar 2007
Location: Long Island, NY
Programs: Delta PM, SPG Plat, Hertz 5*Gold, MR Silver, Avis Preferred, AMEX Plat/SPG/DeltaPlat
Posts: 194
FYI guys - booked a stay in vegas at PH via expedia and when I arrived at the hotel and asked the agent if my starwood # is in my reservation, she told me that all expedia reservations don't qualify for spg points.
my next course of action was to take my laptop and sprint card out of the bag, walked out of the lobby and over about 200 feet out of the covered garage to get signal, cancelled the booking (Thank god I paid the 14.99 expedia cancellation fee waiver), went to spg.com and got a LOWER RATE booking it that day then I did on expedia but when I wanted to book on spg months earlier, it was more $$$
go figure
so now I got my points plus 2 other promos for 3k points each
my next course of action was to take my laptop and sprint card out of the bag, walked out of the lobby and over about 200 feet out of the covered garage to get signal, cancelled the booking (Thank god I paid the 14.99 expedia cancellation fee waiver), went to spg.com and got a LOWER RATE booking it that day then I did on expedia but when I wanted to book on spg months earlier, it was more $$$
go figure
so now I got my points plus 2 other promos for 3k points each
Dec 19, 2007, 9:03 am
#6
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Hope that helps, but as Cheap Elite says, there are many threads in this forum where this has been covered ad nauseum.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 25, 2007, 10:56 am
#7
Suspended
Join Date: Aug 2005
Posts: 831
Stay credits for 3rd party bookings?
Third party bookings (e.g. via expedia.com) are, according to the SPG T&Cs, not eligible for stay credits and points.
What is the every day experience of SPG members?
Will I eventually get stay credits if I book with a third party site or not? (Hilton has the same waiver but I get always points and stay credits in spite of not booking via hilton.com).
What is the every day experience of SPG members?
Will I eventually get stay credits if I book with a third party site or not? (Hilton has the same waiver but I get always points and stay credits in spite of not booking via hilton.com).
Dec 25, 2007, 11:13 am
#8
formerly known as daveland
Join Date: Oct 2003
Location: NY, NY, USA
Programs: Hyatt Globalist, Marriott LTP, Delta Platinum, Hilton Honors Diamond, Wyndham Diamond
Posts: 2,969
It's not a flat no. Prepaid stays are definitely ineligible. But GDS rates booked on our site, for example, have always earned me points and stay credit - so I imagine this holds true for GDS rates across the board with Starwood. Keep in mind this means only rates where you pay the hotel on check-out and where you can enter your Starwood number with the reservation.
Dec 25, 2007, 12:02 pm
#9
Suspended
Join Date: Aug 2005
Posts: 831
It's not a flat no. Prepaid stays are definitely ineligible. But GDS rates booked on our site, for example, have always earned me points and stay credit - so I imagine this holds true for GDS rates across the board with Starwood. Keep in mind this means only rates where you pay the hotel on check-out and where you can enter your Starwood number with the reservation.
And a no no no for me to do any status with StarWood 
StarWood you force me to requalify for Hilton 
If there are people who received stay credits for prepaid Expedia bookings please let me know.
Mar 14, 2008, 11:16 am
#10
Join Date: Nov 2007
Programs: LH*G, FB*G, IC *free minibar*, SLH, RC 5C-Club, LHW, and a lot of others
Posts: 536
FAQ: Starwood and 3rd party bookings: any benefits? stay credits?
When I book through expedia or similar booking systems do I then also get spg points and if I have status do I also get ie gold or plat recognation (ie room upgrades)?
ciao...
ciao...
Mar 14, 2008, 11:19 am
#11
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Los Angeles & Orange County, CA
Programs: Wouldn't you like to know?!
Posts: 23,822
No benefits with resv booked via third party websites.
Do a search, these questions are answered in the sticky thread.
Do a search, these questions are answered in the sticky thread.
Mar 14, 2008, 12:37 pm
#12
Join Date: Apr 2005
Location: Toronto
Programs: AC SE MM, Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,101
The only exception I believe is 'travel agents' vs travel web sites. For example, I book my AMEX FHR Starwood staying using the AMEX Sweden web site, and my SPG number gets passed along nicely for benefits/credit.
The LM Cancun and W Times Square both participate in AMEX FHR so these experiences are from there. I didn't get the suite upgrade you did Bliss when I was there last week, but I did get 6am check-in, so I can't complain
Mike
The LM Cancun and W Times Square both participate in AMEX FHR so these experiences are from there. I didn't get the suite upgrade you did Bliss when I was there last week, but I did get 6am check-in, so I can't complain
Mike
Jun 17, 2008, 8:51 am
#13
Join Date: May 2005
Location: YYZ
Programs: AC Elite, SPG Platinum
Posts: 472
FAQ: Starwood and 3rd party bookings: any benefits? stay credits?
I know booking through priceline can save money but sometimes you don't receive any SPG points for the stay. Does this hold true for hotels.ca (hotels.com) as well? I've made to reservations for SPG properties through hotels.ca as it was cheaper, neither reservation mentions anything about forfeiting any points, so am I to believe I get them unless stated otherwise, or is it the opposite, if you are to receive stay credit, it will be mentioned?
I normally book through the SPG website, but hotels.com had a better deal.
thanks.
I normally book through the SPG website, but hotels.com had a better deal.
thanks.
Jun 17, 2008, 8:55 am
#14
Join Date: Feb 2008
Location: CLE
Posts: 1,886
No SPG points for you.
Same thing happened to me booking a CO vacations site. I only received points for food, ect at PH.
Now I booked on SPG site and $89/night rate @PH. I learned my lesson.
Now I booked on SPG site and $89/night rate @PH. I learned my lesson.
Jun 17, 2008, 9:30 am
#15
Join Date: Apr 2008
Location: YVR
Programs: AC*P, SPG
Posts: 290
Sounds like you might be able to file a BRG claim:
http://www.starwoodhotels.com/bestrate/index.html
This way, you get the rate AND your stay credits.
http://www.starwoodhotels.com/bestrate/index.html
This way, you get the rate AND your stay credits.