Official Announcement: SPG and Marriott Programs to Merge on August 18th
Aug 26, 2018, 4:45 pm
#391
Join Date: Nov 2008
Location: Houston, TX
Posts: 16
I still can't log in to my SPG account at all, even though I'm 100% sure I'm using the right password and I cleared my cache/used an incognito browsing window. It won't process a password reset either. It just either says the account doesn't exist, or returns "This service is temporarily unavailable. But don't worry, we're on it. Please try again later", depending on whether I use my old or new SPG number or my email address.
SPG/Marriott Support say their systems are still experiencing difficulties, but it sounds like I'm the only one with this problem!
SPG/Marriott Support say their systems are still experiencing difficulties, but it sounds like I'm the only one with this problem!
Aug 27, 2018, 12:35 am
#392
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,655
Aug 27, 2018, 11:03 am
#393
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver
Posts: 5,116
My stay on 18th just posted
Aug 27, 2018, 5:27 pm
#394
Join Date: Mar 2004
Location: On the road, 24/7/365
Posts: 3,467
Way to go, Marriott. I have been on hold (through old SPG Platinum line) for 45 minutes because you insisted I needed to set up a new email address so SPG and MR would be different, and now I can't get into my SPG account. Your chat service is "down" because there are not any operators. All I want to do is transfer my 3,000,000 SPG points to a company that I am willing to do business with...which ain't Marriott.
My "lifetime status" now sounds like "eternal damnation".
UPDATE: Since the names on the accounts were not identical, they want a passport to confirm identity. What?
Does anyone have a good (sensitive to SPG refugees) contact at the company?
My "lifetime status" now sounds like "eternal damnation".
UPDATE: Since the names on the accounts were not identical, they want a passport to confirm identity. What?
Does anyone have a good (sensitive to SPG refugees) contact at the company?
Last edited by 365RoadWarrior; Aug 27, 2018 at 6:54 pm
Aug 27, 2018, 8:37 pm
#395
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,125
Aug 28, 2018, 12:28 am
#396
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Data point: I just now got an email from Starwood giving me my new number and telling me I should combine my accounts.
Aug 28, 2018, 1:27 am
#397
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
Me too. Refuse to merge until all IT issues are resolved. Still cannot see stays from 7/15 forward, new stays aren't posting, and can't apply SNAs. Until that's all fixed, separate accounts it'll be - no matter how hard they push.
Aug 28, 2018, 1:30 am
#398
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
I got my new SPG number immediately and just had an Aug 18-20 stay post but I'm sitting on the merge sidelines for the time being as well.
Aug 28, 2018, 1:52 pm
#400
Join Date: Jan 2007
Location: Germany
Programs: LH HON, AMEX Plat, Avis Pres, Sixt Diamond, SPG Plat, Hilton G, Priority G, Hyatt Plat,Kempinski PC
Posts: 360
How do I use my benefits?
Lurkers,
How do I apply Your24on the new website?
How do I enter comments regarding my stay into my reservation?
How do I use upgrade prefences in the new website?
How do I use SNA on the new website?
How do I see which room categorie I was upgraded prior to arrival?
How do I book cash&points reservations?
...
How do I apply Your24on the new website?
How do I enter comments regarding my stay into my reservation?
How do I use upgrade prefences in the new website?
How do I use SNA on the new website?
How do I see which room categorie I was upgraded prior to arrival?
How do I book cash&points reservations?
...
Aug 28, 2018, 7:53 pm
#401
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,125
Aug 28, 2018, 8:09 pm
#402
Join Date: Jan 2013
Location: midwest
Programs: DL PM, Marriott Gold
Posts: 920
I still can't log in to my SPG account at all, even though I'm 100% sure I'm using the right password and I cleared my cache/used an incognito browsing window. It won't process a password reset either. It just either says the account doesn't exist, or returns "This service is temporarily unavailable. But don't worry, we're on it. Please try again later", depending on whether I use my old or new SPG number or my email address.
SPG/Marriott Support say their systems are still experiencing difficulties, but it sounds like I'm the only one with this problem!
SPG/Marriott Support say their systems are still experiencing difficulties, but it sounds like I'm the only one with this problem!
The accounts are theoretically linked, but this strange idea that we have to log in to each and tell the two sides to merge with each other is not working for me. Hold time for phone support became absurd. I'll have to dink around with this later. Not impressed!
Aug 29, 2018, 2:10 am
#403
Join Date: Jun 2013
Posts: 331
Glad to see I am not the only one with this issue (ie at least two others!)
I finally persuaded someone at SPG customer service to raise a ticket with IT about it. Fingers crossed.
I finally persuaded someone at SPG customer service to raise a ticket with IT about it. Fingers crossed.
Aug 30, 2018, 12:03 am
#404
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Not touching anything until things diverge (?) to normalcy. (Foolish?!)
(Added: S&M Freudeian Slip?
I meant CONVERGE!)
Aug 31, 2018, 9:50 am
#405
Join Date: Aug 2018
Posts: 206
So I am new to this scene - I got the personal marriot card with 75k points offer - I have not hit MS to get the bonus yet - I applied and approved for the card on the 13th of August? How does this change the new value? Am I grandfathered into anything?