Official Announcement: SPG and Marriott Programs to Merge on August 18th

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Aug 21, 2018, 8:32 pm

#376

yyznomad

FlyerTalk Evangelist

Join Date: Feb 2004

Location: YVR

Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC

Posts: 35,255

Quote:

Originally Posted by mahasamatman

I read it as a one-week period. That seems about right to get things mostly working.

I know. I guess my tongue-in-cheek didn't get across properly.

Aug 22, 2018, 10:12 am

#377

Sabai

Join Date: Oct 2002

Location: LAS

Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer

Posts: 7,173

Quote:

Originally Posted by yurtripper

This is from your SPG dashboard and I take it you haven't yet merged your accounts, yes?

Starwood has/had no Silver status but I notice that updated SPG app now shows 'Years as Silver elite or higher' and nothing else.

FWIW, I rec’d an e-mail from AX touting the recently devalued SPG card (mine is getting cancellled.) Among its many supposed benefits is Marriott Silver Elite status, a huge step below SPG Prefered which gave access to SPG floors and 4 PM checkouts.

Being Silver in a program with 110 million members is sure to be something very special indeed.

Aug 23, 2018, 9:30 am

#378

Points Scrounger

FlyerTalk Evangelist

Join Date: Aug 2001

Location: RSW

Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium

Posts: 14,185

Anyone else having trouble merging accounts? I have tried twice, but each time after signing in to both accounts successfully the final step fails.

Aug 23, 2018, 9:38 am

#379

MSPeconomist

A FlyerTalk Posting Legend

Join Date: Sep 2009

Location: Minneapolis: DL DM charter 2.3MM

Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM

Posts: 100,369

Quote:

Originally Posted by Points Scrounger

Anyone else having trouble merging accounts? I have tried twice, but each time after signing in to both accounts successfully the final step fails.

Unless you expect some big advantages from merging your accounts now, don't try to do it.

RogerD408 and TravelinSperry like this.

Aug 23, 2018, 9:46 am

#380

TravelinSperry

Join Date: Feb 2013

Location: Miami, FL

Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres

Posts: 6,015

Quote:

Originally Posted by MSPeconomist

Unless you expect some big advantages from merging your accounts now, don't try to do it.

Agreed. Although interestingly at check in today at an aLoft the manager (not just an fd person) but hotel manager told me to merge my accounts. Said "it's time" and I'd be better off. I told her politely I disagreed saying I'd prefer to wait until all the IT issues were corrected. She said, it'd be fine and I should. Not sure why the push - but it was interesting.

Aug 23, 2018, 10:54 am

#381

RogerD408

FlyerTalk Evangelist

Join Date: Nov 2003

Location: South Florida

Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP

Posts: 11,329

Quote:

Originally Posted by TravelinSperry

I guess from a property perspective it eliminates the issue of finding your account as you would only have one and not two (we know they are not that careful with their lookups as it is). I can also see someone that is wanting to earn SPG/MR nights to make legacy LT status wanting the higher of the two programs regardless of which account used to book. And, it may be better for them to prioritize upgrades for us dual account holders (however, I expect account booked to set pre-arrival consideration). And the biggie for not doing it now is the fact that you may not be able to combine accounts due to system issues. I am surprised the staff was even aware.

Aug 23, 2018, 12:28 pm

#382

CD747

Join Date: Jun 2013

Posts: 331

I still can't log in to my SPG account at all, even though I'm 100% sure I'm using the right password and I cleared my cache/used an incognito browsing window. It won't process a password reset either. It just either says the account doesn't exist, or returns "This service is temporarily unavailable. But don't worry, we're on it. Please try again later", depending on whether I use my old or new SPG number or my email address.

SPG/Marriott Support say their systems are still experiencing difficulties, but it sounds like I'm the only one with this problem!

Aug 23, 2018, 3:55 pm

#383

minz56

Join Date: Nov 2013

Programs: NZ

Posts: 1,548

Quote:

Originally Posted by CD747

Did you get a new number? I was having similar problems when trying to login using my email address, but was fine when I used the new number. I was also able to successfully combine my accounts.

Aug 23, 2018, 8:38 pm

#384

seanthepilot

formerly known as 2lovelife

Join Date: Dec 2000

Location: ORF : UA_Premier_Gold4Life, Bonvoy_titanium, Accor_Plat

Posts: 6,952

My lifetime nights are now showing as 6! Year to date nights also at 6.
i thought I’d merged my accounts a few days ago, but still getting the prompt.
Do I assume that I should still wait to merge my accounts until the numbers are straight?

Hotel staff keep telling me to “merge my accounts” and “wait for an email “
Marriot spuzzum just repeats the ‘some’ members are experiencing problems.

it’s a week now. A little guidance Marriott, please.....

Aug 24, 2018, 3:21 am

#385

CD747

Join Date: Jun 2013

Posts: 331

Quote:

Originally Posted by minz56

Did you get a new number? I was having similar problems when trying to login using my email address, but was fine when I used the new number. I was also able to successfully combine my accounts.

Yep, I tried with my new 9-digit SPG number (which I obtained by calling the SPG line). No difference