Official Announcement: SPG and Marriott Programs to Merge on August 18th
Aug 20, 2018, 5:40 am
#346
Join Date: Dec 2007
Location: Canada
Posts: 1,507
We have a travel company that books the work travel.........I will assume I will have to update them with my new SPG number? ....or when they use that old number will the hotel/system automatically be aware of the new number when it receives the old one?
....just trying to think if there is anything else I need to change?
....just trying to think if there is anything else I need to change?
Aug 20, 2018, 5:50 am
#347
Join Date: Dec 2007
Location: Canada
Posts: 1,507
I'm just curious of everyone else is getting more or less the same results?
I currently have my new SPG number but cannot log into SPG website. It says it is currently unavailable.
When I log into Marriott the points look like they changed over successfully X 3. All my SPG stays have transferred over as they are showing up but I had 2 MAR stays that are not showing up and one is very soon. Do I just wait it out? So in essence all my SPG reservations are showing up but my MAR reservations have disappeared.
I currently have my new SPG number but cannot log into SPG website. It says it is currently unavailable.
When I log into Marriott the points look like they changed over successfully X 3. All my SPG stays have transferred over as they are showing up but I had 2 MAR stays that are not showing up and one is very soon. Do I just wait it out? So in essence all my SPG reservations are showing up but my MAR reservations have disappeared.
Aug 20, 2018, 6:42 am
#348
Join Date: Nov 2011
Location: Virginia
Programs: HHonors Gold, IHG Platinum, Marriott nobody
Posts: 470
I'm just curious of everyone else is getting more or less the same results?
I currently have my new SPG number but cannot log into SPG website. It says it is currently unavailable.
When I log into Marriott the points look like they changed over successfully X 3. All my SPG stays have transferred over as they are showing up but I had 2 MAR stays that are not showing up and one is very soon. Do I just wait it out? So in essence all my SPG reservations are showing up but my MAR reservations have disappeared.
I currently have my new SPG number but cannot log into SPG website. It says it is currently unavailable.
When I log into Marriott the points look like they changed over successfully X 3. All my SPG stays have transferred over as they are showing up but I had 2 MAR stays that are not showing up and one is very soon. Do I just wait it out? So in essence all my SPG reservations are showing up but my MAR reservations have disappeared.
I have not tried to login thru the web, as the apps are more convenient for me.
Aug 20, 2018, 7:48 am
#349
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
I know many of us are not showing the correct amount of nights and points. I just noticed on the activity page above activity there is a link that states
"view previous SPG activity(prior to 8/18/2018)" If I click on that link it shows all the night and points I am missing. Good to know they are showing us they have records of the latest stays. Smart on their part.
"view previous SPG activity(prior to 8/18/2018)" If I click on that link it shows all the night and points I am missing. Good to know they are showing us they have records of the latest stays. Smart on their part.
Aug 20, 2018, 9:53 am
#350
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
Members,
On 8/18, we began the process of updating our systems to launch our new loyalty program. Currently, we are working to solve a few known account issues impacting some members.
Please visit status.marriott.com for the latest updates.
Best regards,
Ahmed El Tagoury
Social Media Specialist
Marriott International
[email protected]
On 8/18, we began the process of updating our systems to launch our new loyalty program. Currently, we are working to solve a few known account issues impacting some members.
Please visit status.marriott.com for the latest updates.
Best regards,
Ahmed El Tagoury
Social Media Specialist
Marriott International
[email protected]
Aug 20, 2018, 11:26 am
#351
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,647
I tried to log onto my SPG account and cannot. When I am directed to my Marriott account all of my SPG points are gone. I have a reward stay at the Sheraton in San Juan Nov. 30 and it is gone. How do I verify that I actually have the reservation? How do I get my SPG points back as showing? I have 150K and hope they didn't just disappear.
Aug 20, 2018, 12:13 pm
#352
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,735
I tried to log onto my SPG account and cannot. When I am directed to my Marriott account all of my SPG points are gone. I have a reward stay at the Sheraton in San Juan Nov. 30 and it is gone. How do I verify that I actually have the reservation? How do I get my SPG points back as showing? I have 150K and hope they didn't just disappear.
Aug 20, 2018, 12:48 pm
#353
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,647
Switched from safari to firefox. That didn't work. My SPG account is completely gone, cannot even log into it as it goes over to Marriott. and my Marriott account has no pints and no reward reservations showing. Now what?
Aug 20, 2018, 12:51 pm
#354
Join Date: May 2013
Location: New York
Programs: UA Silver, Marriott LTPP, Hertz Five Star
Posts: 1,077
If you haven't, try that?
If you don't have that handy, do you have your prior SPG member number saved in a password vault like Lastpass, on your email (e.g. Gmail), or anywhere else (e.g. third party travel agency like Travelocity or corporate TA)?
Aug 20, 2018, 1:26 pm
#355
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,647
Are you attempting to log in with your SPG member number?
If you haven't, try that?
If you don't have that handy, do you have your prior SPG member number saved in a password vault like Lastpass, on your email (e.g. Gmail), or anywhere else (e.g. third party travel agency like Travelocity or corporate TA)?
If you haven't, try that?
If you don't have that handy, do you have your prior SPG member number saved in a password vault like Lastpass, on your email (e.g. Gmail), or anywhere else (e.g. third party travel agency like Travelocity or corporate TA)?
Aug 20, 2018, 1:33 pm
#356
Join Date: May 2013
Location: New York
Programs: UA Silver, Marriott LTPP, Hertz Five Star
Posts: 1,077
I am trying to log into SPG with my old number and password. Nothing. I log into my Marriott account with that number, nothing. All I see is my name. I have no points, no upcoming trips. There is nothing I can see to merge the accounts which I had already done. I will email Marriott customer service and see if they can figure it out. In the meantime, should I call the Sheraton San Juan to confirm that I still have a valid reservation? Calling Marriott is useless as I am on hold for over 15 minutes and don't have time to wait.
If not, you'll probably need to wait on Marriott customer service for help, and may want to call the hotel front desk individually to make sure your reservation is still intact.
Aug 20, 2018, 1:43 pm
#357
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,647
Have you tried to reset the password using your old SPG member number? Some people have reported that as fixing login to their SPG account.
If not, you'll probably need to wait on Marriott customer service for help, and may want to call the hotel front desk individually to make sure your reservation is still intact.
If not, you'll probably need to wait on Marriott customer service for help, and may want to call the hotel front desk individually to make sure your reservation is still intact.
Aug 20, 2018, 3:18 pm
#358
Join Date: Jun 2013
Posts: 331
I contacted the Marriott Support Team about my SPG account being inaccessible, and they just blew me off saying they were aware there were issues with the site. I guess those of us with difficulties will have to wait until they confirm that all accounts are working fine before emailing... 
Aug 20, 2018, 8:51 pm
#359
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 30,986
My observation is that if you want to view both of your accounts to compare data, you should use different browsers.
if you log into SPG in one tab, open a new tab and log into MR, then refresh the original SPG tab, it will now show your MR information.
Web coding circa 2005. I did this for 25+ years - I'd fire my team if they coded this.
if you log into SPG in one tab, open a new tab and log into MR, then refresh the original SPG tab, it will now show your MR information.
Web coding circa 2005. I did this for 25+ years - I'd fire my team if they coded this.
Aug 20, 2018, 10:54 pm
#360
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,203
My observation is that if you want to view both of your accounts to compare data, you should use different browsers.
if you log into SPG in one tab, open a new tab and log into MR, then refresh the original SPG tab, it will now show your MR information.
Web coding circa 2005. I did this for 25+ years - I'd fire my team if they coded this.
if you log into SPG in one tab, open a new tab and log into MR, then refresh the original SPG tab, it will now show your MR information.
Web coding circa 2005. I did this for 25+ years - I'd fire my team if they coded this.
On the other hand, I am astonished at all the people on here who thought their SPG and Marriott accounts were going to be automatically combined this weekend and are complaining about that. I am sure that if they all piped down we would have a better view of the success or otherwise of the effort this weekend.
