Points earning at restaurants
Jul 27, 2018, 11:19 am
#31
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
In most cases, there would be a triplicate carbon form that the hotel retains to have the points credited; you would get the blue customer copy to submit if necessary. One hotel restaurant claimed that they were an independent outfit, so I took my receipt directly to the front desk where they were able to generate the claim form for me, with the points posting promptly.
if you have receipts for past dining when you were not a guest, you would send an email to research atsign Starwoodhotels, header Missing Dining Points, attaching scans/photos of receipts. Sample message ...
Hi,
On this date I dined at (restaurant) at (property) and have not received any points credit in my account. I have attached copies of the receipt. Thank you for your assistance.
Points Scrounger
SPG# (yours)
Takes a week or so to hear back, usually they send a reply email confirming the points.
Good luck!
if you have receipts for past dining when you were not a guest, you would send an email to research atsign Starwoodhotels, header Missing Dining Points, attaching scans/photos of receipts. Sample message ...
Hi,
On this date I dined at (restaurant) at (property) and have not received any points credit in my account. I have attached copies of the receipt. Thank you for your assistance.
Points Scrounger
SPG# (yours)
Takes a week or so to hear back, usually they send a reply email confirming the points.
Good luck!
I followed your approach and received an email back in 3 or 4 days crediting the points. I even received the platinum bonus!
And thanks to the SPGers as well all figure out how to navigate and maximize the new program!
Jul 31, 2018, 2:54 pm
#32
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
This benefit will end when the programs are combined.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Aug 26, 2018, 10:59 pm
#35
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,205
Earn points at all SPG/Marriott/RC restaurants without staying
Here we are. Definitive proof that we can now earn discount and points for eating at all SPG/Marriott/RC hotel restaurants. There’s a new web site promoting it:
https://marriottmembersdinemore.com/en
And it works. Yesterday I had brunch at the Ritz Carlton Macau. At the end of the meal they proactively asked if I had membership. I gave them my new Platinum Premier SPG number. I got 20% discount off the bill and they completed a manual points receipt. This receipt is like SPG hotels used to do but it has all three loyalty logos on it.
Points haven’t posted yet of course but the staff were clearly trained about this new benefit and they have the collaterals to execute it. At a Ritz Carlton no less.
https://marriottmembersdinemore.com/en
And it works. Yesterday I had brunch at the Ritz Carlton Macau. At the end of the meal they proactively asked if I had membership. I gave them my new Platinum Premier SPG number. I got 20% discount off the bill and they completed a manual points receipt. This receipt is like SPG hotels used to do but it has all three loyalty logos on it.
Points haven’t posted yet of course but the staff were clearly trained about this new benefit and they have the collaterals to execute it. At a Ritz Carlton no less.
Aug 26, 2018, 11:51 pm
#37
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,176
I just posted on this in combined thread (can moderators actually combine threads as now I,have to go to three threads and there is duplication of posts?)
I got 20% and points at Sherato Grand in Shanghai two days ago when not staying. New slips have all logos rather than just,SPG
I got 20% and points at Sherato Grand in Shanghai two days ago when not staying. New slips have all logos rather than just,SPG
Nov 30, 2018, 1:32 pm
#40
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,963
Dec 4, 2018, 5:56 pm
#42
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Doesn't the terms and conditions of membership already address this question?
"2.1.b. Qualifying Charges. “Qualifying Charges” are:
ii. Charges incurred by the Member, without a stay in a guest room, for food and beverage (excluding alcoholic beverage where prohibited by law) at restaurants located within or adjacent to Participating Properties that offer this benefit if:
A. the restaurant permits guests to charge food and beverages on their folios;
B. the charges are greater than $10 U.S. dollars (excluding taxes, service charges, and gratuities);
C. the food and beverages are not in connection with a banquet, meeting or other function that is excluded from Qualifying Charges as provided in Section 2.1.b. and
provided the Member provides his/her Membership Number at the time of payment. Elite bonus Points will not be awarded on charges incurred by the Member without a stay in a guest room under Section 2.1.b(ii). Earning at restaurants without a stay is offered at all Participating Properties and Brands, except for Marriott Executive Apartments and ExecuStay, in Asia, Australia, and the Pacific Islands, as well as at the following Participating Properties and Brands in United States, Canada, Europe, Caribbean, Mexico, Central America, South America, Middle East, and Africa: St. Regis, The Luxury Collection, W, Sheraton, Le Méridien, Westin, Tribute Portfolio, Four Points, Aloft Hotels, and Element;"
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
"2.1.b. Qualifying Charges. “Qualifying Charges” are:
ii. Charges incurred by the Member, without a stay in a guest room, for food and beverage (excluding alcoholic beverage where prohibited by law) at restaurants located within or adjacent to Participating Properties that offer this benefit if:
A. the restaurant permits guests to charge food and beverages on their folios;
B. the charges are greater than $10 U.S. dollars (excluding taxes, service charges, and gratuities);
C. the food and beverages are not in connection with a banquet, meeting or other function that is excluded from Qualifying Charges as provided in Section 2.1.b. and
provided the Member provides his/her Membership Number at the time of payment. Elite bonus Points will not be awarded on charges incurred by the Member without a stay in a guest room under Section 2.1.b(ii). Earning at restaurants without a stay is offered at all Participating Properties and Brands, except for Marriott Executive Apartments and ExecuStay, in Asia, Australia, and the Pacific Islands, as well as at the following Participating Properties and Brands in United States, Canada, Europe, Caribbean, Mexico, Central America, South America, Middle East, and Africa: St. Regis, The Luxury Collection, W, Sheraton, Le Méridien, Westin, Tribute Portfolio, Four Points, Aloft Hotels, and Element;"
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Dec 4, 2018, 6:09 pm
#43
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,963
So, Starwood Lurker(s): when they guy was trying to "find me" in the computer when trying do to this (and knowing I wasn't a current guest) I tried my old SPG number, my new (8/18) SPG number and my MR number and neither came up in the computer (nor via name, IIRC). When we did the paper copies I put my MR number in there (as that's supposed to be the one number to use now).
I haven't seen my credit yet, and I was at the restaurant (Urban Farmer at The Nines PDX) on 11/14. Who do I turn to now- the missing stay form, or some other remedy?
I haven't seen my credit yet, and I was at the restaurant (Urban Farmer at The Nines PDX) on 11/14. Who do I turn to now- the missing stay form, or some other remedy?
Dec 4, 2018, 6:11 pm
#44
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,599
Doesn't the terms and conditions of membership already address this question?
...
C. the food and beverages are not in connection with a banquet, meeting or other function that is excluded from Qualifying Charges as provided in Section 2.1.b. and
provided the Member provides his/her Membership Number at the time of payment. Elite bonus Points will not be awarded on charges incurred by the Member without a stay in a guest room under Section 2.1.b(ii). Earning at restaurants without a stay is offered at all Participating Properties and Brands, except for Marriott Executive Apartments and ExecuStay, in Asia, Australia, and the Pacific Islands, as well as at the following Participating Properties and Brands in United States, Canada, Europe, Caribbean, Mexico, Central America, South America, Middle East, and Africa: St. Regis, The Luxury Collection, W, Sheraton, Le Méridien, Westin, Tribute Portfolio, Four Points, Aloft Hotels, and Element;"
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
...
C. the food and beverages are not in connection with a banquet, meeting or other function that is excluded from Qualifying Charges as provided in Section 2.1.b. and
provided the Member provides his/her Membership Number at the time of payment. Elite bonus Points will not be awarded on charges incurred by the Member without a stay in a guest room under Section 2.1.b(ii). Earning at restaurants without a stay is offered at all Participating Properties and Brands, except for Marriott Executive Apartments and ExecuStay, in Asia, Australia, and the Pacific Islands, as well as at the following Participating Properties and Brands in United States, Canada, Europe, Caribbean, Mexico, Central America, South America, Middle East, and Africa: St. Regis, The Luxury Collection, W, Sheraton, Le Méridien, Westin, Tribute Portfolio, Four Points, Aloft Hotels, and Element;"
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Dec 5, 2018, 12:19 am
#45
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
So, Starwood Lurker(s): when they guy was trying to "find me" in the computer when trying do to this (and knowing I wasn't a current guest) I tried my old SPG number, my new (8/18) SPG number and my MR number and neither came up in the computer (nor via name, IIRC). When we did the paper copies I put my MR number in there (as that's supposed to be the one number to use now).
I haven't seen my credit yet, and I was at the restaurant (Urban Farmer at The Nines PDX) on 11/14. Who do I turn to now- the missing stay form, or some other remedy?
I haven't seen my credit yet, and I was at the restaurant (Urban Farmer at The Nines PDX) on 11/14. Who do I turn to now- the missing stay form, or some other remedy?
Best Regards,
Abbey Liu
Specialist, Social Media
Marriott International