Lounge Access no longer available for platinums at RESORTS starting in August
Jun 28, 2018, 9:13 pm
#1
Original Poster
Join Date: Dec 2009
Posts: 241
Lounge Access no longer available for platinums at RESORTS starting in August
Unless I am somehow misinterpreting this, according to the Marriott website,(https://members.marriott.com/benefits/) platinums (various levels) starting August 2018 will have:,
"Lounge Access (with Breakfast at JW Marriott®, Marriott Hotels, Delta Hotels by MarriottTM, Autograph Collection® Hotels, Renaissance® Hotels, Sheraton®, Westin®, Le Meridien®); Excludes Resorts."
This is in conflict with what the Starwood Lurker initially posted:
A12. Will SPG Platinum members still have lounge access at Sheraton/Le Meridien/Westin Resorts properties that have a lounge?Members will continue to enjoy lounge access as they do today at Westin, Sheraton, and Le Meridien resorts. <added by Starwood Lurker 19Apr18>
As such:
1) Could the Lurkers clarify the seeming discrepancy?
2) Could the Lurker provide a list of properties that are considered RESORTS?
"Lounge Access (with Breakfast at JW Marriott®, Marriott Hotels, Delta Hotels by MarriottTM, Autograph Collection® Hotels, Renaissance® Hotels, Sheraton®, Westin®, Le Meridien®); Excludes Resorts."
This is in conflict with what the Starwood Lurker initially posted:
A12. Will SPG Platinum members still have lounge access at Sheraton/Le Meridien/Westin Resorts properties that have a lounge?Members will continue to enjoy lounge access as they do today at Westin, Sheraton, and Le Meridien resorts. <added by Starwood Lurker 19Apr18>
As such:
1) Could the Lurkers clarify the seeming discrepancy?
2) Could the Lurker provide a list of properties that are considered RESORTS?
Jun 28, 2018, 10:07 pm
#2
Join Date: Dec 2016
Location: Dubai
Programs: SPG 100 Ambassador, LH M&M Senator, Skywards Silver
Posts: 250
Also, what about lounge access at LC properties that have them (Grosvenor House Dubai, Athenee Bangkok, Prince Gallery Tokyo, The Nines Portland etc.)? Also a lot of W and StR hotels that do not have a lounge but offer some sort of happy hour for plats (W Beijing, Naka Island Phuket etc.)?
As per the new program, it would no longer be included? Perhaps William could clarify it?
As per the new program, it would no longer be included? Perhaps William could clarify it?
Jun 28, 2018, 10:22 pm
#3
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Jun 28, 2018, 10:53 pm
#4
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
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I can't find this text (or even the word "resort") at the link you provided, nor can Google. I just see "Lounge Access" and a circle under the PLT columns.
Do you have a better link/URL?
Do you have a better link/URL?
Jun 28, 2018, 11:27 pm
#5
Join Date: Dec 2016
Location: Dubai
Programs: SPG 100 Ambassador, LH M&M Senator, Skywards Silver
Posts: 250
There is also "Breakfast Offering or Amenity" as welcome gift listed separately, so it would mean that at those LC properties with lounges you can have breakfast in main restaurant but not in lounge, which you can access only after breakfast time? That certainly does not make any sense.
You need to select 50+ nights and click on "see benefits".
Jun 29, 2018, 11:25 am
#6
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Unless I am somehow misinterpreting this, according to the Marriott website,(https://members.marriott.com/benefits/) platinums (various levels) starting August 2018 will have:,
"Lounge Access (with Breakfast at JW Marriott®, Marriott Hotels, Delta Hotels by MarriottTM, Autograph Collection® Hotels, Renaissance® Hotels, Sheraton®, Westin®, Le Meridien®); Excludes Resorts."
This is in conflict with what the Starwood Lurker initially posted:
A12. Will SPG Platinum members still have lounge access at Sheraton/Le Meridien/Westin Resorts properties that have a lounge?Members will continue to enjoy lounge access as they do today at Westin, Sheraton, and Le Meridien resorts. <added by Starwood Lurker 19Apr18>
"Lounge Access (with Breakfast at JW Marriott®, Marriott Hotels, Delta Hotels by MarriottTM, Autograph Collection® Hotels, Renaissance® Hotels, Sheraton®, Westin®, Le Meridien®); Excludes Resorts."
This is in conflict with what the Starwood Lurker initially posted:
A12. Will SPG Platinum members still have lounge access at Sheraton/Le Meridien/Westin Resorts properties that have a lounge?Members will continue to enjoy lounge access as they do today at Westin, Sheraton, and Le Meridien resorts. <added by Starwood Lurker 19Apr18>
As such:
1) Could the Lurkers clarify the seeming discrepancy?
1) Could the Lurkers clarify the seeming discrepancy?
Nope. The last word I had from the loyalty team was, "Lounge access is not a benefit at these brands resort hotels: Marriott, Renaissance, Autograph Collection, Delta Hotels and JW Marriott Hotels. Lounge access will still be available at these resort hotels at these brands where they have a lounge today: St. Regis, Luxury Collection, W, Sheraton, Le Meridien, Westin and Tribute."
2) Could the Lurker provide a list of properties that are considered RESORTS?
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
Last edited by Starwood Lurker; Jun 29, 2018 at 11:35 am
Jun 29, 2018, 1:25 pm
#7
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Nope. The last word I had from the loyalty team was, "Lounge access is not a benefit at these brands resort hotels: Marriott, Renaissance, Autograph Collection, Delta Hotels and JW Marriott Hotels. Lounge access will still be available at these resort hotels at these brands where they have a lounge today: St. Regis, Luxury Collection, W, Sheraton, Le Meridien, Westin and Tribute."
Jun 29, 2018, 2:47 pm
#8
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
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As a practical matter, Marriott, Renaissance, Autograph Collection, Delta Hotels and JW Marriott Hotels that are resort properties do not have lounges. There are, of course, a couple of JW's with Griffin Club (Cabo/Desert Ridge) but otherwise I can't think of any. The Griffin Club are more similar to an RC club, that a typical lounge.
Jun 29, 2018, 3:49 pm
#9
Join Date: Apr 2003
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Jun 29, 2018, 4:08 pm
#10
FlyerTalk Evangelist
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Found it.
I can't reconcile what's written on the web page to what William passed along.
The web site should mean - (ignore parenthetical expression) - Lounge Access; except Resorts. That's pretty clear. Then to qualify Lounge Access where it is allowed (not resorts), you get breakfast at the listed brands.
I'm not sure that even makes sense, but it sure doesn't match up with "lounge access at resorts for 7 brands, but not for 5 other brands".
The lists don't even match. Loyalty says no lounge access at Marriott, yes at Sheraton, but both are listed in the web page's list.
I guess I'll just wait and see what happens.
I can't reconcile what's written on the web page to what William passed along.
The web site should mean - (ignore parenthetical expression) - Lounge Access; except Resorts. That's pretty clear. Then to qualify Lounge Access where it is allowed (not resorts), you get breakfast at the listed brands.
I'm not sure that even makes sense, but it sure doesn't match up with "lounge access at resorts for 7 brands, but not for 5 other brands".
The lists don't even match. Loyalty says no lounge access at Marriott, yes at Sheraton, but both are listed in the web page's list.
I guess I'll just wait and see what happens.
Jun 30, 2018, 1:18 am
#11
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,828
Found it.
I can't reconcile what's written on the web page to what William passed along.
The web site should mean - (ignore parenthetical expression) - Lounge Access; except Resorts. That's pretty clear. Then to qualify Lounge Access where it is allowed (not resorts), you get breakfast at the listed brands.
I'm not sure that even makes sense, but it sure doesn't match up with "lounge access at resorts for 7 brands, but not for 5 other brands".
The lists don't even match. Loyalty says no lounge access at Marriott, yes at Sheraton, but both are listed in the web page's list.
I guess I'll just wait and see what happens.
I can't reconcile what's written on the web page to what William passed along.
The web site should mean - (ignore parenthetical expression) - Lounge Access; except Resorts. That's pretty clear. Then to qualify Lounge Access where it is allowed (not resorts), you get breakfast at the listed brands.
I'm not sure that even makes sense, but it sure doesn't match up with "lounge access at resorts for 7 brands, but not for 5 other brands".
The lists don't even match. Loyalty says no lounge access at Marriott, yes at Sheraton, but both are listed in the web page's list.
I guess I'll just wait and see what happens.
Jun 30, 2018, 3:37 am
#12
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,076
this is very confusing. If Marriott wants to give different benefits between resorts and non resorts hotel, can’t they rebrand those resort hotel and put it as Renaissance Resort instead of Renaissance Hotel, and probably start consolidating their Brands and make it few Brands as resorts brand to avoid confusion.
Jun 30, 2018, 5:20 am
#13
Join Date: Jan 2005
Location: SMF
Programs: Bonvoy Titanium, SPG LTP
Posts: 1,526
While they're at it maybe they can clear up some confusion about breakfast offerings by updating property names.
Ritz-Carlton Omaha, An Elite Breakfast Benefit Excluded Resort
or
Westin Fresno, A Breakfast Offerings Non-Resort Hotel and Non-Conference Center
Ritz-Carlton Omaha, An Elite Breakfast Benefit Excluded Resort
or
Westin Fresno, A Breakfast Offerings Non-Resort Hotel and Non-Conference Center
Jun 30, 2018, 10:14 am
#14
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
heh. also at least one current SPG hotel missing from list
are they listing upcoming properties? when Q2 financials come out ill compare number of hotels
are they listing upcoming properties? when Q2 financials come out ill compare number of hotels
Last edited by Kagehitokiri; Jun 30, 2018 at 11:04 am
Jun 30, 2018, 9:58 pm
#15
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
As a practical matter, Marriott, Renaissance, Autograph Collection, Delta Hotels and JW Marriott Hotels that are resort properties do not have lounges. There are, of course, a couple of JW's with Griffin Club (Cabo/Desert Ridge) but otherwise I can't think of any. The Griffin Club are more similar to an RC club, that a typical lounge.