Hotel(s) unable to post Starpoints manually?
Jun 22, 2018, 5:35 am
#1
Original Poster
Join Date: Feb 2002
Programs: UA *G 1MM, AA Gold, MR Lifetime Titanium, IHG Platinum, HH Diamond
Posts: 288
Hotel(s) unable to post Starpoints manually?
I recently had a stay that went very poorly and the hotel offered a moderate number of Starpoints as goodwill/service recovery. It's now been two weeks since the stay, which posted properly, and no sign of the additional Starpoints. Twice now I've been told by the hotel that "due to the merger with Marriott" they are unable to post Starpoints but will do so when they can, but they have no idea when that will be. This smells fishy to me, but before I escalate I was wondering whether anyone else has encountered this (or whether the Lurkers have any insight). Thanks.
Jun 22, 2018, 7:38 am
#2
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I recently had a stay that went very poorly and the hotel offered a moderate number of Starpoints as goodwill/service recovery. It's now been two weeks since the stay, which posted properly, and no sign of the additional Starpoints. Twice now I've been told by the hotel that "due to the merger with Marriott" they are unable to post Starpoints but will do so when they can, but they have no idea when that will be. This smells fishy to me, but before I escalate I was wondering whether anyone else has encountered this (or whether the Lurkers have any insight). Thanks.
Jun 22, 2018, 9:57 am
#3
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I recently had a stay that went very poorly and the hotel offered a moderate number of Starpoints as goodwill/service recovery. It's now been two weeks since the stay, which posted properly, and no sign of the additional Starpoints. Twice now I've been told by the hotel that "due to the merger with Marriott" they are unable to post Starpoints but will do so when they can, but they have no idea when that will be. This smells fishy to me, but before I escalate I was wondering whether anyone else has encountered this (or whether the Lurkers have any insight). Thanks.
Other than this, I know that some properties are having to install new software, and possibly new hardware, in some instances and that may account for a delay like this one. There is also a possibility that they've run into some other kind of technical issues that have to be sorted. Perhaps the issue persists or they may have forgotten?
To know for sure, I would have to know the name of the hotel and the OP's details.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
Jun 22, 2018, 4:16 pm
#5
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Q: Will the new breakfast benefit be available at resorts?
A: Yes, excluding The Ritz Carlton, Edition, Gaylord, Marriott Vacation Club, and Design Hotels.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
Jun 23, 2018, 7:00 am
#6
Original Poster
Join Date: Feb 2002
Programs: UA *G 1MM, AA Gold, MR Lifetime Titanium, IHG Platinum, HH Diamond
Posts: 288
Other than this, I know that some properties are having to install new software, and possibly new hardware, in some instances and that may account for a delay like this one. There is also a possibility that they've run into some other kind of technical issues that have to be sorted. Perhaps the issue persists or they may have forgotten?