Amex MR not transferring to SPG

 
Old May 3, 18, 2:43 pm
  #1  
Original Poster
 
Join Date: Apr 2018
Posts: 27
Amex MR not transferring to SPG

Hello SPG folks/users

Posting this thread on this forum to see if anyone has ever had this issue too. Turns out I have been trying, unsuccessfully, to transfer my AMEX MR to SPG for the last 6 days. I have spent hours with both AMEX and SPG on the phone to no avail. Both accounts are linked, yet as soon as I try to transfer points, all transactions get rejected/cancelled immediately.
AMEX keeps saying my names do not match, but:
1. If they didn't match my accounts would not be linked (originally names didn't match so I had to call both to change names and ensure they matched. AS soon as I had the same name on both systems I was able to link the accounts)
2. I have talked to both companies (in multiple times) and I even got to conference call with an agent from each company to ensure my name matched on their ends.

I am running out of options and I need to transfer my points. Any ideas, recommendations?

@Starwood Lurker, would you be able to help me?
Carlos_OL is offline  
Old May 3, 18, 3:20 pm
  #2  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by Carlos_OL View Post
[email protected]Starwood Lurker, would you be able to help me?
My apologies for the inconvenience, but I don't know if I can or not. You can send me your account details and I can forward it on to the appropriate team on the SPG side of things. But, it sounds like you may already be dealing with them, so YMMV.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
Starwood Lurker is offline  
Old May 3, 18, 8:16 pm
  #3  
Original Poster
 
Join Date: Apr 2018
Posts: 27
Originally Posted by Starwood Lurker View Post
. You can send me your account details and I can forward it on to the appropriate team on the SPG side of things.
Thank you. I am quite new to the forum. How can I privately share my account detail with you?
Thanks
Carlos_OL is offline  
Old May 4, 18, 10:22 am
  #4  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by Carlos_OL View Post
Thank you. I am quite new to the forum. How can I privately share my account detail with you?
Thanks
If you don't want to send me a Private Message here at Flyertalk, I publish an email address (below) with every post I make. Those ways are how everyone else reaches out to me if they need to.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
Starwood Lurker is offline  

Thread Tools
Search this Thread
Search Engine: