Park Tower Buenos Aires problem

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Old Apr 7, 18, 9:52 pm
  #1  
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Park Tower Buenos Aires problem

I am having an annoying problem with Park Tower hotel in Buenos Aires and I am wondering if people can tell me if I am being unreasonable.

​​Originally I was booked in the Sheraton for 170ish per night. They offered to upgrade me to Park Tower for 260 per night. This is within my company's per diem so I am ok with that.

To get reimbursed by my employer I need an itemized bill that shows each night I have stayed here and the rate per night. The problem is that they put the price per night on two lines. One says 'Room Charge' and is the price of my rate at the Sheraton. The other says 'upselling' and is the difference between what I would have paid at the Sheraton and the 260 rate at Park Tower. I guess they are doing this because this is some sort of custom rate the y created for me by adding charges onto the Sheraton rate or something.

I have asked the hotel to just put the room charge that I am paying (260) as the room charge itemized for each night without any of this upselling language. My company is refusing to reimburse me for any line that says 'upselling ' or anything similar. But the hotel says this is impossible becsuse the 'system' won't let them do this. Is this really so unreasonable to ask? It is the actual charge I am paying per night so I do not see what the problem is. Any thoughts on what I should do?
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Old Apr 7, 18, 10:05 pm
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I doubt you'll be able to get the hotel to change its billing software to fit your individual situation. Your best options are to ask to be moved back to the Sheraton, pay for the upgrade yourself, or check out and make a brand new reservation.
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Old Apr 8, 18, 1:18 am
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No you are not being unreasonable but your chances of success are slim. Many hotels have billing systems that are not friendly when it comes to claiming expenses and there is not really anything you can do except avoid in the future (or in advance if you are lucky enough to know what your bill will look like).

I go to Saudi a lot and they have introduced 5% sales tax. Many hotels I stay at now just list a lot of lines at the end of my bill with VAT 5% and the charge and I have to figure out which 5% charge is for which item and then manually reconcile. Hotels can't do anything cause that's the way their package works.
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Old Apr 9, 18, 2:58 am
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I have to admit that it looks really bizarre to call something an "upsell" when you are actually being moved to a separate hotel. Same building of course and presumably same owner, but ultimately a different hotel. You can definitely hotel hop between them and receive SPG stay credits.

Every time I've looked the difference in price between the Sheraton and the Park Tower has rarely been as high as $90. Seems like you would be better off just cancelling the Sheraton and re-booking the Park Tower.

Of course, since you seem to be mid-stay, you have to deal with the hotel's computer systems as they are. It certainly isn't unreasonable to request that they completely cancel the Sheraton booking and make a new $260 one at the Park Tower.
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Old Apr 9, 18, 3:03 am
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Originally Posted by mahasamatman View Post
I doubt you'll be able to get the hotel to change its billing software to fit your individual situation. Your best options are to ask to be moved back to the Sheraton, pay for the upgrade yourself, or check out and make a brand new reservation.
Totally agree on this
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Old Aug 6, 18, 10:13 am
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Just to bring this to conclusion, Park Tower was in fact able to do as I requested, they just did not want to because it is apparently extra work for them. I ended up getting what I wanted. I was a little surprised that this was such a battle since five star hotels generally deal with odd requests efficiently, but Park Tower seemed befuddled by this - and it did not even seem that odd a request to me.

​​​​​​Overall this was not a great stay. I also went 5 days of my 30 day stay with no hot water in the shower. They seemed equally befuddled by this for several days, although it was eventually fixed.

​​​​​A little surprised how much difficulty this hotel seemed to have dealing with anything beyond the norm.
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Old Aug 6, 18, 10:23 am
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Originally Posted by AZ26 View Post
I was a little surprised that this was such a battle since five star hotels generally deal with odd requests efficiently
If it's something they have control over, they will, but the back-office systems are rarely flexible enough to allow this. Glad to hear they were able to help you out.
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