Eujeanie

No one is happy or unhappy. Just trying to help another family in the future.

And your now saying that the Ambassador booked the whole thing from square one is different than what you first said in your post, that "we" booked, then "after" booking you e-mailed your Ambassador. And you're right, it is murky since the website does not allow, as you have said, even 4 in a room, so how were you (or your Ambassador) even able to book 4 in one and 5 in another? That's what's so confusing.

Glad you had a good vacation.

joakgarp

True this. Would like to see that automatic confirmation from Spg.com as well stating the ambassador have booked two rooms one with 4 and second room with 5.
It's a bit fishy this one.. it's not adding up right. I can only guess the OP booked two rooms for two ppl in each on spg.com, after this he emailed his ambassador the changes he wanted to make with a total of 4+5 and the ambassador replied it was okay. So end of the line OP knew he was doing wrong and used a hole in the Spg program to make the changes he wanted to do.
I believe both were doing wrong and this is why SPG only compensates the third room and not the fourth as well. Who's to blame? Both. My two cents.

gengar

Oh, c'mon - the full truth is never disclosed. Not even if the ambassador in question posts his version of the events, and not even if that version agrees with the OP, and not even if both the ambassador and the OP genuinely believe they are telling the truth - because even then we still can't be sure that their perceptions and memories are actually the truth. That leaves us with two options: 1) we can either analyze the situation based on OP's facts, or 2) we can accuse the OP of being a liar. You can do 2 if you are so inclined (hey, it's a favorite pastime on FT!), but if you do, at least have the decency to be honest about it and admit that that's that's what you're doing - rather than conjuring up alternative scenarios that directly conflict with what the OP has already stated as his version of the facts.

Based on the OP's presented facts, the ambassador was notified months in advance about the party composition, yet was only notified about a problem on the day he was departing for the property. And that's why this thread exists, because if the OP had been notified in anything resembling a timely manner that his party composition violated hotel policy, he could have arranged alternative plans. That's why the delay in notifying OP is the point of this thread and why it's so absurd for you to ignore that, all while instead focusing on what time delay may have occurred between OP's initial contact with ambassador regarding this reservation and the disclosure of the full party composition (and which, as OP has now clarified, there was none at all).

And the OP has.

How the booking was made was already posted in the OP. OP stated it wasn't via spg.com. Again, it's literally all right there - but the witch hunt continues nevertheless.

3544quebec

I am ecstatic that 14 days after the first request in this thread for clarification of what the booking process was, and multiple requests since it has finally been answered - much pointless discussion could have been avoided with full and accurate information from the outset.

As well as ecstatic , I am also amused by the comment So much desire to blame people on these forums in a thread started by yourself and titled Who's to blame Ambassador? Sheraton Fiji? Pot, kettle, black

The quality and clarity of the discussion is directly related to the accuracy and completeness of the facts provided.

3544quebec

I would love you to point out where I have accused the OP of being a liar and you completely ignore the third option which is what I have actually pursued which is further information before making judgement which finally the OP has provided.

Witch hunt ? Will fake news be the next allegation you throw out? You might end up being accused of plagiarism

controller1

The OP is somewhat happy with the final result. Perhaps we can stop the forensic examination?

yyznomad

Your OP was very constructive and informative, as well as your subsequent posts here. You certainly weren't vindictive or spreading vitriol.
I'd suggest to just ignore the others on their high horses or with whatever problem they have with your posts.
I'm glad it worked out for you in the end and that you had/have quality time with your family on vacation.

Keyser

completely agree....