Got points for stay, but not for F&B, what to do?
Mar 15, 2018, 11:29 pm
#1
Original Poster
Join Date: Sep 2006
Location: Moscow
Programs: Marriott Titanium, IHG Diamond AMB
Posts: 1,756
Got points for stay, but not for F&B, what to do?
Stayed at an SPG hotel over a week ago, charged some F&B to room (both restaurant and room service). Got points for the stay itself, but not for the incidentals. What should I do? I only found the missing stay form, but the stay isn't missing, and there is no comment field in the form to describe the problem
Mar 16, 2018, 12:54 am
#2
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Stayed at an SPG hotel over a week ago, charged some F&B to room (both restaurant and room service). Got points for the stay itself, but not for the incidentals. What should I do? I only found the missing stay form, but the stay isn't missing, and there is no comment field in the form to describe the problem
If you could email a copy of your hotel folio to [email protected], the team will review and post any missing F&B credit for you.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
Mar 16, 2018, 2:43 am
#3
Original Poster
Join Date: Sep 2006
Location: Moscow
Programs: Marriott Titanium, IHG Diamond AMB
Posts: 1,756
Thanks for your answer, will e-mail ASAP