danbrew

I wonder how many business travelers actually use hotel points? Probably most here, but we're an typical group. I mostly focus my attention on airline miles - not so much on hotel miles. I've got a ton of 'em for most of the chains, but it's not really a top of mind thing for me. I suspect it's the same for the average business traveler. So providing points when there is a service fail is kind of like giving you a voucher for a free dinner at that crappy restaurant where you didn't like the food. In other words, it doesn't cost the hotel much because those points will never be redeemed. Yet they still profited from the dollars you provided them for the subpar experience. If I were really upset (and it takes a lot to get me pissed) about the experience and the hotel wasn't providing what I considered fair compensation, I'd simply dispute the charge with the credit card company.

margarita girl

Wow, that's a strange perspective especially when it comes to SPG points which are probably the most versatile and valuable hotel points there are! BTW, those SPG points can be converted into most airline miles with a 25% bonus. Sounds like you are missing out.

lilpisher

The flaw in this logic is the hotel has to buy the points from SPG, so the property is out the money regardless of whether the points are redeemed. SPG itself is benefitted if the points aren't redeemed, but still has the underlying liability on its books until (if) the points expire.

woodford02A

The property is Sheraton MIA airport

Is the best way to revisit this to contact the hotel directly or spg corporate ?

karenkay

thanks for naming the property, that helps other flyertalkers.
what are you hoping to achieve?

yosithezet

craz

If I was staying on my dime, then no way 7K, Id want a full refund unless I had better use for the7K. If the paid for breakfast was substanial then if I kept the pts Id want that portion refunded
Now I agree the only real issue is the no hot water, and I wouldnt bring up the other issues unless I had called them on the carpet for them once I saw them the previous night, otherwise my fault

If my stay was company paid then Id grab the 7K and move on

OP the whole part about compensation is in order to make the guest Whole and not to Profit from it, so decide which you want a $$ refund or the 7K, more of either you can forget about and frankly as others have already stated 7k for no hot water is a very fair offer

Aventine

First hotel then corporate. That's the usual etiquette.

rrz518

As so many others have said, the hot water is the problem, the rest is just "piling on". The points deposit allows u to use the points anywhere you'd like; sounds like you'd not prefer to return to this one.

The equivalent amount of points for a comp room at that property is fair. The amount of points you're charged for a night is based on the (average)average rate of the hotel in question, meaning over a year, not just that particular night.

stant

personally I'd say that many points for just a problem with the hot water one morning is WELL above and beyond. The rest of the list of problems are pretty minor. Unless your idea of 'dirty windows' involve blood, brains and crime scene tape, those are no biggies.