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2018 SPG Category Changes (eff 6 Mar) & Booking Window Changes

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2018 SPG Category Changes (eff 6 Mar) & Booking Window Changes

 
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Old Mar 17, 2018, 7:19 am
  #121  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,004
I have them downloaded, as I do every year. I just noticed they took it off line pretty quickly this year.
CPRich is offline  
Old Mar 22, 2018, 7:39 am
  #122  
 
Join Date: Jan 2005
Location: London
Programs: AA Plat, SPG Gold
Posts: 204
I've had an existing Cash&Points booking at a Sheraton for several months and just checked the reservation on the SPG website. It is showing me the "new" rate plan - which is different in respect of both number of points and cash (i.e., both higher) for the rate. Has anyone else has this issue? Do we think better to try to resolve this now or should I just make sure that I have a print-out of the original reservation?
NYEsq is offline  
Old Mar 22, 2018, 9:58 am
  #123  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by NYEsq
I've had an existing Cash&Points booking at a Sheraton for several months and just checked the reservation on the SPG website. It is showing me the "new" rate plan - which is different in respect of both number of points and cash (i.e., both higher) for the rate. Has anyone else has this issue? Do we think better to try to resolve this now or should I just make sure that I have a print-out of the original reservation?
Our apologies for any inconvenience. This is a system issue that happens every year. It will always read what the current category of a property is online; however, the hotel knows that they are supposed to honor the old rate. If you are a suspenders and belt person, like I am, feel free to bring along your confirmation letter. If there is any push-back at check-in, then you should contact Corporate Customer Service via email at [email protected] to report it.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
Starwood Lurker is offline  
Old Mar 22, 2018, 1:45 pm
  #124  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,027
Originally Posted by Starwood Lurker
If you are a suspenders and belt person, like I am
We say 'belt and braces' on our side of the pond. Suspenders are something else entirely.
Oxon Flyer is offline  
Old Mar 22, 2018, 2:15 pm
  #125  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by Oxon Flyer
We say 'belt and braces' on our side of the pond. Suspenders are something else entirely.
I'll have to keep that in mind on my travels abroad later this year.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
Starwood Lurker is offline  
Old Mar 27, 2018, 1:11 pm
  #126  
Used to be 'flymanbeast'
 
Join Date: Jul 2011
Programs: Delta silver/marriot platinum
Posts: 2,795
The four points in vegas also did not go down a category . It appears SPG is cheating as quite a bit this year as as far as I can see many hotels supposed to go down a category did not end up going down.
howtofreetravel is offline  
Old Mar 28, 2018, 3:45 am
  #127  
 
Join Date: Jul 2015
Posts: 255
Le Meridien Vienna quietly moved up from Cat.4 to Cat.5. I was expecting this to come, but the hotel was not listed in the SPG category changes 2018.
thomasito is online now  
Old Mar 28, 2018, 9:19 am
  #128  
 
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Originally Posted by thomasito
Le Meridien Vienna quietly moved up from Cat.4 to Cat.5. I was expecting this to come, but the hotel was not listed in the SPG category changes 2018.
For what it's worth, LM Vienna has bounced back and forth between cat 4 & cat 5 since 2010 (when I had a cat 4 award stay there). An increase to cat 5 is unwelcome, to be sure, but not all that surprising regardless of whether it was on this year's published list.
beltway is offline  


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