pvn

What are people's experiences with master billing and upgrades? I have a one-night stay next week at the Westin St Francis (SF) on a master-billed block of rooms. Wondering if I should expect any effort at all.

btonkid12345

Which hotel is this?

I'm down for getting free upgrades but you lied to them multiple times; first being a new customer; then about having a confirmed upgrade; and finally about the Presidential, which is NOT in the upgrade pool in almost any property

holocker

Property: Sheraton Marina San Diego Hotel Na Marina
Date(s): June 8 for 1 night
Room booked: Standard Room
Room received: Marina/Bay View Double Room High Floor
Award stay: Yes

Asked about a suite upgrade and was told none were available, even though when I checked online a few hours earlier there were suites available. Asked for a 4:00 PM checkout and was told the hotel was fully booked for the following night so only granted a 3:00 PM checkout. Later in my room checked and the hotel had lots of availability for the next night, including rooms using points+cash. In the morning called and was allowed 4:00 PM check out since my room had not been scheduled for anyone else.

rmbp

First time poster, so go easy on me

Property: W Hotel HKG
Date(s): 1 Saturday night in June
Room booked: Cool Corner
Room received: Fantastic Suite (smallest suite)
Award stay: (yes/no), No
BRG stay: (yes/no) No
SNAs redeemed: (yes/no) No
Comments: Was expecting a better upgrade since I booked a Cool Corner (highest category non-suite) instead of a lowest category guest room.

emcnj

Property: St Regis NYC
Date(s): 6/12-6/13
Room booked: Superior King Bed
Room received: Royal Suite
Award stay: yes
BRG stay: no
SNAs redeemed: no
Comments: Royal Suite upgrade to forego a late checkout. I'll take it considered this was a full points stay anyway. Enjoying every last moment until Marriott takes over and everything goes to hell.

uxb

Property: Westin Desert Willow Villas
Date(s): 05-07 June 2018
Room booked: One Bedroom Villa
Room received: One Bedroom Premium Villa
Award stay: no
BRG stay: no
SNAs redeemed: no
Comments: This isn't a place known for its upgrades, but having a kitchen is great. The room was immaculate. The amenities were top-notch. I would definitely return.

Property: Westin Pasadena
Date(s): 07-09 June 2018
Room booked: Traditional
Room received: Rose Suite
Award stay: yes, FAN
BRG stay: no
SNAs redeemed: yes
Comments: They underwent a major room renovation, and the results are great. Happy to see this.

quantum_guy

Property: Sheraton Sonoma County - Petaluma, CA
Date(s): June 15 for 1 night
Room booked: Standard Room
Room received: Superior Room
Award stay: Yes
BRG stay: no
SNAs redeemed: no
Comments: Surroundings are not nearly as nice as pics made them out to be. Very good proximity to downtown Petaluma.

daniellam

Was it for a special occasion (eg. birthday etc.) by any chance? This hotel does not typically upgrade past the Madison Suite category. How busy was the hotel when you were staying?

lcpteck

Property: Sheraton Miyako Hotel Osaka
Date(s): June 2018 (3 nights)
Room booked: Standard city view
Room received: Executive premier room (Junior Suite)
Award stay: No
BRG stay: Yes
SNAs redeemed: N/A
Comments: This is my regular hotel in Osaka.

emcnj

It was not a special occasion, no. I was just in the city overnight business related.

As far as how busy it was, its hard to judge. There was definitely room availability on the app, but there was a few people in the lobby waiting for rooms to be ready past the check in time. It seems they were getting over a busy day, and then gearing up for another one (considering they offered me this upgrade in lieu of a late checkout).

With that being said, the Royal Suite is nice, but the room itself is very dated. This was my first visit to the NYC St Regis, but for a property commanding the type of rates and/or points they do, I probably would not stay again, and almost always choose the four seasons over the regis. The historic/art-deco type stuff just doesn't do it for me. The bed was no better than one at a Sheraton. The room service offerings and presentation was very basic for the prices. The nicest part about the room was the marble bathroom.

pvn

Property: W Minneapolis - The Foshay
Date(s): June 2018 (1 night)
Room booked: Wonderful Room
Room received: Marvelous Suite
Award stay: No
BRG stay: No
SNAs redeemed: N/A
Comments: It is indeed marvelous.

onobond

Property: The Athenee Hotel, Bangkok
Date(s): June 2018 (3 nights)
Room booked: Athenee Prestige, King bed
Room received: Royal Club Suite
Award stay: No
BRG stay: No
SNAs redeemed: N/A
Comments: Upgrade from second level to top! Was great before refurb and name change, yet better now. Immaculate service.

lost_in_translation

Sounds nice, slightly jealous as unfortunately I'm just about to check out from a much less satisfactory stay and move to the SGS. Last time I stayed here was great, this time not so much.

lost_in_translation

OK, I'm in a slightly better mood now!

Property: Sheraton Grande Sukhumvit
Date(s): June 2018 (1 night)
Room booked: Grande Room
Room received: Luxury Suite
Award stay: No
BRG stay: No
SNAs redeemed: N/A
Comments: I know I probably just got very lucky, but this hotel knows exactly what it's doing.

lost_in_translation

Property: The Athenee Hotel, Bangkok
Date(s): June 2018 (1 night)
Room booked: Athenee King non-smoking
Room received: Royal Club King smoking
Award stay: No
BRG stay: No
SNAs redeemed: N/A
Comments: For some people this is probably a minor thing, but one of the only things a luxury hotel can do to really annoy me is give me a smoking room that smells strongly of smoke. Even stranger, basically every category of non-smoking room and suite was available online, I wasn't checking in until after 8pm and I had booked the hotel limo from the airport so the hotel knew exactly what time I was arriving. Moved straight to a non-smoking room after going back to ask. No service recovery attempted (or attempt to ask how my stay was at check out). Just sloppy.