Terrible Website Issues
Dec 30, 17, 3:58 pm
#1
Original Poster
Join Date: May 2008
Location: NY
Programs: AA Gold; SPG: Gold:
Posts: 471
Terrible Website Issues
I haven't been on the SPG website for some time, but signed in today. I was looking for Honolulu hotel stays on points. You used to be able to put in your destination, dates and click on "use points". Today that option was not there. The Moana Waikiki showed at 16000 points per night. I figured it might be a slow time of year so lower points. When I called, the girl said it was 20,000 per night and that they've been having issues with the website. It appears they always have issues, if one thing works, another does not. How can they get away with incorrect information on their own boards?
Dec 30, 17, 7:51 pm
#2
Join Date: Sep 2013
Location: Palm Springs, CA
Programs: AA EXP / Marriott AMB & LT Titanium
Posts: 370
Originally Posted by ontheway
I haven't been on the SPG website for some time, but signed in today. I was looking for Honolulu hotel stays on points. You used to be able to put in your destination, dates and click on "use points". Today that option was not there. The Moana Waikiki showed at 16000 points per night. I figured it might be a slow time of year so lower points. When I called, the girl said it was 20,000 per night and that they've been having issues with the website. It appears they always have issues, if one thing works, another does not. How can they get away with incorrect information on their own boards?
Dec 30, 17, 8:37 pm
#3
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,000
Click on the "compare rates" tab - it's not that complicated
Dec 31, 17, 5:18 am
#4
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Titanium, Hilton Diamond
Posts: 14,834
Originally Posted by FrontOfTheCurtain
Were you booking for 5 nights? If so, the 5th night is free and the points shown on the web-site is the average points per night averaging in the fifth night free.
