sj22

So I booked a 5 night award stay, applied and got suite night award confirmed and then realized on the day of checkin that I had booked the wrong property.

Property booked - ITC Maratha Mumbai
Property intended to book - ITC Grand Central Mumbai (previously called ITC Maratha Grand Central).

I arrive at the property I intended to book at 11:45pm and the front desk says they can’t transfer the reservation even though it’s a sister property and this happens frequently. They can’t transfer because it’s booked on points. So I call SPG and book a new and cancel the existing reservation. I am told that the hotel will charge for 1 night. Fine. But the hotel is charging me the cost of the suite for 1 night???

What are my options. When I called the hotel they said they are willing to let it go without any penalty but SPG will charge. SPG platinum desk says that it’s upto the hotel.

I don’t wish to pay for 1 night @ suite rate (approx $600) but would be ok to pay 1 night points (7000) or even cash rate (approx $200).

Lurkers - I did forward this to you to see if you can help.

Starwood Lurker

If the hotel is not going to charge you the cash penalty, it seems that all you are out as far as SPG is concerned are the points used to book the incorrect hotel. SPG is not going to charge you the cash penalty and I am assuming that all of these points were returned when you canceled this errant booking.

Like I said, I don't think you are going to be out anything unless the hotel reneges and ends up charging the cash penalty for canceling after policy. Pretty sure you would have to only have to pay the one-night cancel fee on the standard room because you, in effect, have lost the SNA's by canceling after policy.

By all means, let us know how it all turns out.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]