SPG policy on changing confirmed prepaid reservations during natural disasters?
Oct 27, 2017, 5:53 pm
#1
Original Poster
Join Date: Sep 2009
Location: Jakarta
Programs: *wood & marriott plat, Hyatt, Accor
Posts: 410
SPG policy on changing confirmed prepaid reservations during natural disasters?
I have a CX hkg to Haneda flight tommorrow morning, and got an email last night from CX, advising there might be changes to the flight due to Tropical storm Saola. CX basically waived all change restrictions due to the Tropical Storm warnings.
I've made a prepaid 3 night reservations at Westin Tokyo, and passed the date to make changes, what is spg's policy in times of natural Calamity?
Perhaps those who have experiences similar can share their experiences.
I've made a prepaid 3 night reservations at Westin Tokyo, and passed the date to make changes, what is spg's policy in times of natural Calamity?
Perhaps those who have experiences similar can share their experiences.
Oct 27, 2017, 6:09 pm
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
SPG's policy is to file a claim with your travel insurance. But, the property will likely reschedule you for a later date if you call it directly.
I have never had a problem with a non-resort property when I have called as soon as a weather-related problem arises.
I have never had a problem with a non-resort property when I have called as soon as a weather-related problem arises.
Oct 27, 2017, 6:10 pm
#3
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I would urge you to call to find out since these are usually handled on a case by case basis.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
Oct 27, 2017, 6:29 pm
#4
Original Poster
Join Date: Sep 2009
Location: Jakarta
Programs: *wood & marriott plat, Hyatt, Accor
Posts: 410
I would urge you to call to find out since these are usually handled on a case by case basis.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
Oct 27, 2017, 7:01 pm
#5
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,121
It's all up to the property.
Oct 28, 2017, 12:54 pm
#6
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177