Where to review?

Old Oct 27, 17, 12:52 am
Original Poster
Join Date: Aug 2008
Posts: 1,470
Where to review?

Other than TripAdvisor, what is the best place to submit a review of my stay at a Starwood hotel, so that it comes to the attention of Starwood management (and not just the hotel management)?
shonamac is offline  
Old Oct 27, 17, 1:42 am
Join Date: Dec 2014
Location: Hong Kong
Programs: Marriott Bonvoy Titanium, Cathay Pacific Gold
Posts: 1,248
Well you can submit hotel reviews on here. There's a template for it.

And on the SPG web site itself. That lets you submit reviews. Take your revenge.

Alternatively, first, you could write about your experience here and see if you get any advice from either FTers or the SPG lurkers who are here to help.
bhrubin likes this.
ftrichard is offline  
Old Oct 27, 17, 4:01 am
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,192
Just write to Marriott management, rather than posting elsewhere and hoping they see it.
bhrubin likes this.
3Cforme is offline  
Old Oct 27, 17, 7:22 am
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
I am assuming OP is trying to complain? I had to make a serious complaint this summer for a 4P hotel (almost walked at check-in, rooms not prepared at 9pm etc). I called SPG directly and they made the formal complaints to corporate. A couple weeks later I had to call again and write emails to someone in Ireland to complete the refund process.
andersonCooper is offline  
Old Oct 27, 17, 7:36 am
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
If you want someone at SPG to know what you have to say, write to them directly. I would not count on any review site, regardless who sponsors it (SPG included), to get the attention I think you are hoping for.

From the posts I've seen here, direct contact with the Lurkers or Customer Care usually gets results. Do expect the hotel to be involved so keep the issue succinct and on point without rambling or emotional statements.
bhrubin likes this.

Last edited by RogerD408; Oct 27, 17 at 10:27 am Reason: Per William's suggestion below
RogerD408 is offline  
Old Oct 27, 17, 9:56 am
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by RogerD408 View Post
...direct contact with the Lurkers or Customer Care usually gets results...
There is an important distinction here that should not be passed over. Pick one or the other, not both.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
bhrubin likes this.
Starwood Lurker is offline  
Old Oct 27, 17, 12:40 pm
Used to be 'flymanbeast'
Join Date: Jul 2011
Programs: Delta silver/marriot platinum
Posts: 2,776
I enjoy using the lurkers and also you just need to email so it's quite easy
howtofreetravel is offline  

Thread Tools
Search this Thread
Search Engine: