UA-NYC

Accessible King (same bed type, slightly bigger room, but accessible bathroom) or 2 queens (different bed type, same size room, regular bathroom)?

Was given the former tonight without being told, and without it showing in the app (hotel manager on duty claims it's a bug that happens when you do mobile check-in, the room type doesn't update...any experiences?)

She claimed that "at Hilton (where she used to work), that was always seen as an upgrade since it was a bigger room". I expressed my incredulity, since I personally dislike the lower shower head (I do understand their function, and respect they serve a function) - and for what it's worth, this room feels as standard sized as any. I was generally under the opinion that most seasoned travelers felt the same way about the bathroom - am I wrong?

I'd love to actually see this as a poll...now curious. Mods, worthy of starting one?

Kacee

I dislike accessible rooms intensely and would take two beds every time.

My sense is that hotels typically dump these rooms on you and hope you won't complain. Like the room next to the ice maker or overlooking the hvac compressors.

controller1

I agree 100%. Also, when I'm provided an accessible room, I'm never told that at check-in.

MSPeconomist

Often two double beds or two queen beds are put into the same size room as one king, which can make the room cramped and eliminate any sitting area or even comfortable chair. So I wouldn't pick two beds unless the room size is larger.

OTOH, in many alofts (for example), the handicapped room with two queen beds is the best in the house (since there aren't suites) and greatly coveted. It's about the size of two rooms with a much larger bathroom and located in the outside corner of the "L" but unfortunately you don't get corner windows, just double sets of windows with the same view from the front of the building.

Kacee

So true.

mahasamatman

Starwood guarantees bed type, they don't guarantee bathroom type.

CommentatusMaximus

I hate being assigned accessible rooms as well, the proportions are all off if you're not in a wheelchair. My college library was like that but literally EVERY table was built for wheelchairs which made me feel like a midget sitting at a giant's table.

UA-NYC

Do you think Starwood is under any obligation to inform you if they are putting you in an accessible room?

Often1

"Which is better" questions are purely subjective. There are people who hate accessible rooms, high floors, sunny / dark rooms and so on. There is no accounting for taste.

If the bed size is King, that's what you've got. If you care about other features, ask at check-in or send a note to the property (or call) in advance.

Accessible rooms get assigned late in the process because they are kept open for possible handicapped bookings, so last to go for general use.

3Cforme

A few people are showing a distinct lack of empathy. One is not unduly burdened by needing to bathe in an accessible bathroom, nor to study at work table that is wheelchair-accessible. The Americans with Disabilities Act was intended to ease lives for the disabled. You've had 27 years to get used to it.

RogerD408

I don't see anyone saying there should not be ADA rooms. ADA rooms should be last given away unless requested in the booking. I think it's reasonable that a Plat100 would be closer to the top of the list for blocked rooms.

If all other kings had been assigned, then matching bedding type is a priority. I can see them not disclosing having been assigned an ADA room hoping the guest will not object. However, letting the guest know at check-in that room matches their bedding type (and meets the guarantee) and asking if they would prefer a double room instead seems in order. Personally, I'd prefer the double over the ADA king.

Kacee

Wow, someone completely missed the point here.

In fact, an argument can be made that ADA rooms should be saved for disabled guests, rather than fobbed off on the unknowing losers in the room assignment lottery.

ohmark

Taking political correctness to a whole new level.

KENNECTED

Starwood guarantees bed type as per this thread: FAQ: Starwood policy: guarantee bedding and smoking preference on paid/award stays

You received the bed type booked. Yes? It's seems like your discussing two different topics. In the title you ask about a king bedroom, then you went into discussing the bathroom. I dont like accessible rooms, as I feel guilty I could be taking a room from someone who really needs it. But I put faith in the property that they have done the necessary research to ensure the room is not needed.

I don't view the rooms as larger, or any different with exception to the bathroom. Most have showers which is a plus to me.

Starwood Lurker

As I pointed out in an earlier thread, I found out recently that this no longer applies. However, bed type discrepancies on paid rates can still be reported to give local management a heads up that their inventory controls may need to be tweaked.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]