Member Insights Survey
Sep 17, 2017, 7:45 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Member Insights Survey
Just noticed this on my Dashboard, and was going to ignore it as I usually don't do surveys unless I'm getting some kind of remuneration, but sure glad I clicked on it.
First question:
There are 5 questions and I want to take my time to answer carefully so I will do this tomorrow. I encourage everyone to let Marriott know what we value about SPG!
First question:
Which advantage of SPG and Marriott RewardsŪ account linking do you find most valuable?
Elite Status Match
Points Transfer
More destinations
Other
Elite Status Match
Points Transfer
More destinations
Other
Sep 17, 2017, 9:14 pm
#2
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
Thanks. I just used your link to look at my dashboard and I have the survey too.
Sep 17, 2017, 11:07 pm
#3
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,784
Where is the option "Nothing"?
Sep 18, 2017, 12:59 am
#4
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,676
Sep 18, 2017, 2:41 am
#5
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
Posts: 2,432
Sep 18, 2017, 4:07 am
#6
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Sep 18, 2017, 4:18 am
#7
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,031
Have your say .....
Q1 : Which advantage of SPG and Marriott RewardsŪ account linking do you find most valuable?
Elite Status Match
Points Transfer
More destinations
Other < with free text >
Q2 : What benefit would you like to see in a new loyalty program?
< free text answer >
Q3 : What are you saving your StarpointsŪ for?
Free night
Room upgrade
SPG MomentsSM experience
Other < with free text >
Q4 : What is most important to you when selecting a new credit card?
Low interest rate
Prestige
Wide range of redemption options
Other < with free text >
Q5 : Why haven’t you redeemed Starpoints for a Moments experience?
The experiences haven't captured my interest
I don't have enough Starpoints
I would rather use my Starpoints on other redemption opportunities
Other < with free text >
Q5 seems a bit odd, particularly when the account holder has actually redeemed for a Moments experience.
Q1 : Which advantage of SPG and Marriott RewardsŪ account linking do you find most valuable?
Elite Status Match
Points Transfer
More destinations
Other < with free text >
Q2 : What benefit would you like to see in a new loyalty program?
< free text answer >
Q3 : What are you saving your StarpointsŪ for?
Free night
Room upgrade
SPG MomentsSM experience
Other < with free text >
Q4 : What is most important to you when selecting a new credit card?
Low interest rate
Prestige
Wide range of redemption options
Other < with free text >
Q5 : Why haven’t you redeemed Starpoints for a Moments experience?
The experiences haven't captured my interest
I don't have enough Starpoints
I would rather use my Starpoints on other redemption opportunities
Other < with free text >
Q5 seems a bit odd, particularly when the account holder has actually redeemed for a Moments experience.
Sep 18, 2017, 5:38 am
#8
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
Similarly, Q1 seems odd when I deliberately haven't linked my accounts yet.
Sep 18, 2017, 7:36 am
#9
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,784
(1 of 5)
Why havent you linked your SPG and Marriott RewardsŪ accounts?
I wasnt aware I could link my accounts
I dont understand the advantage of linking accounts
I dont have a Marriott Rewards account
Other
Sep 18, 2017, 8:18 am
#10
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
Posts: 2,432
Sep 18, 2017, 9:20 am
#11
Join Date: Mar 2006
Location: YQR
Programs: Nexus/GE, UA/MPG, Bonvoy Tit, LTP
Posts: 1,294
My question 4 was different too. It asked what I like about the SPG credit card and then it listed a bunch of benefits that are not available to Canadian Amex holders, such as credit toward status or interest free foreign exchange. I would like those but I suspect they will not become an option.
Sep 18, 2017, 5:04 pm
#12
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,196
Hopefully they will read survey ... abcd responses not particularly useful as I would never use Amex unless I earned points and no foreign transaction fees. Not an either or.
What I'd love to see is if we book a standard suite they upgrade to some select suites.
Right now I always book cheapest room in hopes of upgrade to standard suite unless I absolutely need a suite.
But I would book standard suites if there was a possibility of select suite upgrade (or maybe 3-5 a year etc if too costly for every stay). Sometimes I've been upgraded to these and now book them directly as situations warrant as I realize how nice they are
What I'd love to see is if we book a standard suite they upgrade to some select suites.
Right now I always book cheapest room in hopes of upgrade to standard suite unless I absolutely need a suite.
But I would book standard suites if there was a possibility of select suite upgrade (or maybe 3-5 a year etc if too costly for every stay). Sometimes I've been upgraded to these and now book them directly as situations warrant as I realize how nice they are
Sep 20, 2017, 5:27 pm
#13
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I find it annoying when people discount that any survey may have no impact and/or assume they will be ignored. Marriott can only reach out to try and learn what is most important to Starwood members.
Perhaps your opinion isn't in the majority. You wouldn't be ignored then, but your opinion wouldn't have the most weight. There is a difference.
Nothing is "done" as of yet as far as anyone knows. Pessimism, on the other hand...
Perhaps your opinion isn't in the majority. You wouldn't be ignored then, but your opinion wouldn't have the most weight. There is a difference.
Nothing is "done" as of yet as far as anyone knows. Pessimism, on the other hand...
Sep 24, 2017, 9:02 am
#14
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
I just completed the survey. Saw it on my dashboard and came back to FT to post about it, then saw this thread. If Marriott really wanted our opinions they'd make it more prominent or email us about it - having people "luck out" and find it on the spg promo site likely results in low response rates.
Agreed. I have redeemed in the past and also received that question, although it has been a while. Personally I've found the options quite limited in the past few years. When I used to redeem it was for concerts, especially abroad. Lack of choice these days imo. Hopefully they fix
Agreed. I have redeemed in the past and also received that question, although it has been a while. Personally I've found the options quite limited in the past few years. When I used to redeem it was for concerts, especially abroad. Lack of choice these days imo. Hopefully they fix
Sep 24, 2017, 9:50 am
#15
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
Posts: 2,432
I find it annoying when people discount that any survey may have no impact and/or assume they will be ignored. Marriott can only reach out to try and learn what is most important to Starwood members.
Perhaps your opinion isn't in the majority. You wouldn't be ignored then, but your opinion wouldn't have the most weight. There is a difference.
Nothing is "done" as of yet as far as anyone knows. Pessimism, on the other hand...
Perhaps your opinion isn't in the majority. You wouldn't be ignored then, but your opinion wouldn't have the most weight. There is a difference.
Nothing is "done" as of yet as far as anyone knows. Pessimism, on the other hand...
The merger IS done.
Answering "nothing" to the question on the survey that is listed in the OP, I repeat, is an act of defiance regarding the merger. That response will, in fact, have "no impact".
Surveys can be powerful tools. For both those being surveyed and those doing the surveying. I've never stated otherwise, mainly because this fact is completely irrelevant to this thread. Ah, off-topic discussions - annoying.