Westin Yilan Playing with inventory availability
Hi all,
I know a few properties within the SPG family that plays around with inventory availability, but this particular hotel - Westin Yilan in Taiwan, is driving me nuts. I'm looking to book two rooms on a 1 night stay - Satuday 8/26/17-8/27/17, 1 room on cash the other on points (10k starpoints). If I only search for:
So it's clear that there are rooms available and i actually managed to book a 3 nights reservation (base room) starting on Thursday - so this is not phantom availability. The hotel is obviously enforcing a minimum 2 days stay (for suites) and 3 days stay (for base rooms) on stays that include a Saturday. My question is, is Westin Yilan allowed to do that? I went over SPG's terms and agreement and did not find anything that allows the hotel to do that. It only says, if the base room is available, then I can book it on points. Anyone has similar experiences or any solution? Thanks! |
Originally Posted by jazzmailman
(Post 28722868)
...My question is, is Westin Yilan allowed to do that?...
This would be an issue, however, if they were selling standard rooms for paid bookings and not allowing them to be booked as awards. Best regards, William R. Sanders Social Media Specialist Starwood Hotels & Resorts Worldwide, LLC [email protected] |
Originally Posted by Starwood Lurker
(Post 28722919)
Any hotel is allowed to restrict availability for rooms/suites as they see fit.
This would be an issue, however, if they were selling standard rooms for paid bookings and not allowing them to be booked as awards. Best regards, William R. Sanders Social Media Specialist Starwood Hotels & Resorts Worldwide, LLC [email protected] |
Originally Posted by jazzmailman
(Post 28722868)
....The hotel is obviously enforcing a minimum 2 days stay (for suites) and 3 days stay (for base rooms) on stays that include a Saturday....
Originally Posted by jazzmailman
(Post 28722868)
.....It only says, if the base room is available, then I can book it on points....
|
minimum stay can be common everywhere, primarily when high occupancy
can be a pain figuring out on web reservations besides clarifying details/availability with hotel itself, sometimes they/sales/manager may make exceptions for starwood, not sure if hotels ever/often take into account general starwood history/status (vs at hotel) |
Originally Posted by jazzmailman
(Post 28722956)
Thanks for the quick reply William, i guess we'll look for a different hotel then.
Just a quick update on this. Hotel is fully booked on 26-Aug for 1 night. Regarding the suite availability on the dates mentioned, hotel is aware of this and is trying to rectify it as soon as possible. We tried to locate availability from 24-27 Aug but hotel is shown as fully booked. If you are still seeing this availability online please let us know. We apologize for this inconvenience and if you need further assistance you can drop us a PM or email. Best regards, Lin Naseem | Social Media Specialist Starwood Customer Contact Centre (AP) Pte Ltd [email protected] |
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