Plat Benefits at Aloft?
Aug 3, 2017, 1:55 pm
#16
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
It is precisely available at the bottom of this page as indicated in the main Terms and Conditions.
Nonetheless, as it indicates, upgrades are not part of member benefits at Aloft and Element properties. If an upgrade is given at one of these branded hotels, they are exceeding SPG's expectations, so YMMV.
Nonetheless, as it indicates, upgrades are not part of member benefits at Aloft and Element properties. If an upgrade is given at one of these branded hotels, they are exceeding SPG's expectations, so YMMV.
Thank you. I finally found it.
I had not noticed that there are two different T&C links at the bottom of the marketing page: spg.com/fullterms and spg.com/terms
Oddly, the "Full Terms" page has fewer details than the "Terms" page. Bu only the shorter ""Full Terms" page has the exclusion. The seemingly more complete "Terms" page dies not.
A friendly suggestion for SPG: While I realize that a marketing page for a loyalty program cannot realistically include all the fine print, it would be better not to hide something as fundamental as brand exclusions affecting one of the most significant program features (upgrades).
Last edited by Horace; Aug 3, 2017 at 2:02 pm
Aug 3, 2017, 2:48 pm
#17
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,397
I just made a reservation at an aloft that does have a suite. SPG.com gave me the option of applying a SNA. I wonder whether it really works or not.
Aug 3, 2017, 4:34 pm
#18
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,824
Yes it does work, SNAs can be applied at Alofts, but a platinum as per T&C's doesn't get upgraded on a "normal" "non-SNA" basis.
Aug 3, 2017, 9:11 pm
#19
Join Date: Mar 2013
Location: Tennessee
Programs: Bonvoy Titanium Elite, Bonvoy Lifetime Platinum, Southwest AL CP, Hyatt Globalist
Posts: 223
I have received a nice suite at the Aloft Asheville NC downtown. I was very surprised, as I too thought the chain had only one room type.
Aug 5, 2017, 9:50 am
#20
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
I have received upgrades numerous times at different aloft properties. Front desk agents said... since you're platinum we upgraded you. I guess it isn't required per T&C's, but from my experience I'd imagine they'd try as all hotels do.
Aug 5, 2017, 7:52 pm
#21
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,397
I know an element that does give Plats free one category upgrades (if available at check in) as a matter of policy. Base level room upgrades to a studio, etc.
Aug 7, 2017, 9:39 am
#22
Join Date: Jul 2008
Location: YYZ, PVG
Programs: Marriott Titanium, Ex-UA-1K
Posts: 430
I stay at alot more Elements than Alofts; I'd say I'm batting about .500 when it comes to getting upgrades even though I know they're not obliged to give them.
Aug 7, 2017, 1:38 pm
#23
Join Date: Jul 2000
Location: AUH
Posts: 8,265
Aloft Abu Dhabi has been wonderful as a Plat, with:
- reliable upgrades to a much larger room with better furniture and view;
- free full breakfast for two at the main restaurant; and
- coupons for one alcoholic drink and one hot/soft drink per person per night.
Going by the price they charge for the breakfast and alcoholic drinks, the room becomes practically free during off-peak season.
- reliable upgrades to a much larger room with better furniture and view;
- free full breakfast for two at the main restaurant; and
- coupons for one alcoholic drink and one hot/soft drink per person per night.
Going by the price they charge for the breakfast and alcoholic drinks, the room becomes practically free during off-peak season.
Aug 7, 2017, 2:56 pm
#24
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Aloft Abu Dhabi has been wonderful as a Plat, with:
- reliable upgrades to a much larger room with better furniture and view;
- free full breakfast for two at the main restaurant; and
- coupons for one alcoholic drink and one hot/soft drink per person per night.
Going by the price they charge for the breakfast and alcoholic drinks, the room becomes practically free during off-peak season.
- reliable upgrades to a much larger room with better furniture and view;
- free full breakfast for two at the main restaurant; and
- coupons for one alcoholic drink and one hot/soft drink per person per night.
Going by the price they charge for the breakfast and alcoholic drinks, the room becomes practically free during off-peak season.
Aug 7, 2017, 9:28 pm
#25
Join Date: Mar 2011
Programs: Delta Skymiles
Posts: 1,982
I have found Elements to be more generous with upgrades than lofts... but I wonder if that is because they have more alternate room types than the aloft hotels which often will only have one or two suites in the entire hotel.
Aug 7, 2017, 10:12 pm
#26
Join Date: Jul 2000
Location: AUH
Posts: 8,265
(I didn't mean to say that the upgraded room has a different bed, etc - those are obviously all the same)
Aug 8, 2017, 1:23 am
#27
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,658
Aug 9, 2017, 12:31 am
#28
Join Date: Aug 2017
Programs: DL DM, Marriott Amb, Hertz PC, Natl EE
Posts: 285
Not sure if it's worth it to burn a SNA on an Aloft suite. They are usually so cheap you might as well pay out of pocket. Hold the SNA for when a suite costs at least $100-200 more per night than a non-suite.
Aug 9, 2017, 3:14 am
#29
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,658
Yeah I agree. When I stayed in Aloft Abu Dhabi I paid $ 48++ per night and the complimentary suite upgrade at check-in came as a surprise!!
Sep 25, 2018, 10:04 pm
#30
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,828
Sorry to bring up this threat.
so post merger, does Aloft provide free breakfast for Platinum member?
so post merger, does Aloft provide free breakfast for Platinum member?