Stay/night credit and early departure

 
Old Jun 30, 17, 5:39 am
  #1  
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Stay/night credit and early departure

I had a reservation for 4 nights but had to leave after the first night due to illness.

The nights were non-cancable so I paid 4 nights after checking out after the first night.

Now Spg.com credited 1 stay and 1 night Is this normal or just an error due to my early departure? I'd also have a medical certificate to confirm that I had to leave early (and that I also needed for my employer).
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Old Jun 30, 17, 5:57 am
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It's normal. You have to stay to earn the nights.
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Old Jun 30, 17, 6:57 am
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Originally Posted by TimWong View Post
I had a reservation for 4 nights but had to leave after the first night due to illness.

The nights were non-cancable so I paid 4 nights after checking out after the first night.

Now Spg.com credited 1 stay and 1 night Is this normal or just an error due to my early departure? I'd also have a medical certificate to confirm that I had to leave early (and that I also needed for my employer).
Yes this is normal. Your account was credited for the night you stayed (earned). You should have discussed this with the hotel while on property and they may have been able to credit the 3 later night or allow you to use them on a future trip.

As I always suggest, talk with the property management , WHILE ON SITE, when unexpected situations or issues arise. It's easier to fix while on site than after the fact.

You can try calling the properly directly to see if they will credit or let you use later. That is your only option at this point.
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Old Jun 30, 17, 7:24 am
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Originally Posted by KENNECTED View Post
As I always suggest, talk with the property management , WHILE ON SITE, when unexpected situations or issues arise. It's easier to fix while on site than after the fact.
If you get ill, you try to escape as fast as possible and not start discussion with different managers.
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Old Jun 30, 17, 7:34 am
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Originally Posted by TimWong View Post
If you get ill, you try to escape as fast as possible and not start discussion with different managers.
Then you have suffer the consequences. In your case, you pay for nights you didn't use nor do you get stay/night credit. Nothing more to be said, right?
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Old Jun 30, 17, 10:00 am
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Originally Posted by TimWong View Post
I had a reservation for 4 nights but had to leave after the first night due to illness.

The nights were non-cancable so I paid 4 nights after checking out after the first night.

Now Spg.com credited 1 stay and 1 night Is this normal or just an error due to my early departure? I'd also have a medical certificate to confirm that I had to leave early (and that I also needed for my employer).
Suggestion...if you paid for all 4 nights and have a folio or credit card statement that shows this, then you might consider sending an email with the details to Program Services at [email protected].

While the number of nights posted for the stay probably won't change, you might get some Starpoints added provided that they did not post all four night's spend. If they did post the spend for all four nights, then if you only stayed one night that should have been legitimately posted as one stay and one night.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC

[email protected]
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Old Jun 30, 17, 10:54 am
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Thanks for the suggestion. Then I could at least secure the points as the room rate was rather high due to a fair causing 100% occupation at the hotel.
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Old Jun 30, 17, 4:08 pm
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If you had simply not checked out and left a Make a Green Choice hanger on the knob, you should have received the credit for all 4 nights as well as some bonus points for declining housekeeping.

Checking out early is rarely wise. Even checking out before midnight because you have a late flight makes a mess of things. Just leave... it's ok... thousands of mattress runners around the world do it with no problems.
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Old Jun 30, 17, 5:42 pm
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Originally Posted by craigthemif View Post
If you had simply not checked out and left a Make a Green Choice hanger on the knob, you should have received the credit for all 4 nights as well as some bonus points for declining housekeeping.

Checking out early is rarely wise. Even checking out before midnight because you have a late flight makes a mess of things. Just leave... it's ok... thousands of mattress runners around the world do it with no problems.
I agree with this post.

Had you just left the hotel, leave the keys in a drawer and NOT checked out. On the 4th day, just call in saying you left early and keys in the drawer, you would have gotten all 4 nights credited and have the option of returning to your already paid room had you miraculously recovered from illness on Day 2/3.
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