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"Nationality" field on SPG membership profile?

"Nationality" field on SPG membership profile?

 
Old May 26, 2017, 5:45 am
  #1  
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Join Date: Jul 2000
Location: AUH
Posts: 8,258
"Nationality" field on SPG membership profile?

In the last few stays, I noticed that it lists my nationality as part of the guest information which is filled in automatically with my SPG profile information.

The trouble is, it lists me as North Korean.

And it's obviously not the best time to be indicating North Korea as my nationality.

I looked all over the SPG website to see where I can update the information, but couldn't see anywhere where this was listed.

Then I tried online chat and was told that:
Peter M.: I had my Supervisor look into it and was informed that this a retired field that is not in use anymore and therefore cannot be changed. May I assist with any other matter today?
Is this right? Will I forever be known as a North Korean guest to every hotel that I check into, and there is nothing I can do about it?
stargold is offline  
Old May 26, 2017, 7:20 am
  #2  
Company Representative - Starwood
 
Join Date: Aug 2011
Programs: SPG
Posts: 713
Originally Posted by stargold
In the last few stays, I noticed that it lists my nationality as part of the guest information which is filled in automatically with my SPG profile information.

The trouble is, it lists me as North Korean.

And it's obviously not the best time to be indicating North Korea as my nationality.

I looked all over the SPG website to see where I can update the information, but couldn't see anywhere where this was listed.

Then I tried online chat and was told that:

Is this right? Will I forever be known as a North Korean guest to every hotel that I check into, and there is nothing I can do about it?


Hi stargold,

Please send us a private message with your account details so we may check if there is a way we can change it on our side.


All the best,

Alice Kons
Specialist, Social Media
Starwood Hotels & Resorts Worldwide, LLC

[email protected]
Starwood Lurker IV is offline  
Old May 26, 2017, 11:23 am
  #3  
 
Join Date: Oct 2015
Location: Cape Town
Programs: BA Exec Gold , Qatar Priviledge Club Plat
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Sounds pretty cool thou to say you are North Korean ...
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Old May 26, 2017, 1:11 pm
  #4  
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Join Date: Feb 2008
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When you stay in high profile hotels you'll get a guaranteed upgrade to the Suite with the hidden cameras and microphones, so it's not all bad.
EuropeanPete is online now  
Old May 26, 2017, 6:44 pm
  #5  
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Join Date: Oct 2015
Location: SIN
Programs: Marriott - Platinum/LTG | KF *G QPPS (working on TPPS) | OZ - Diamond Plus
Posts: 188
Originally Posted by EuropeanPete
When you stay in high profile hotels you'll get a guaranteed upgrade to the Suite with the hidden cameras and microphones, so it's not all bad.
I suppose it's better than getting the TSA's "meet and greet" service at the airport...
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