frequent traveler charge on folio?

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Old May 8, 17, 6:49 pm
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frequent traveler charge on folio?

Checked out from a Sheraton this morning and I had a charge titled 'frequent traveler' for 4.44...what is this and why was I charged it?
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Old May 8, 17, 7:40 pm
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The hotel probably has a better idea than we do. Did you ask them?
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Old May 8, 17, 7:41 pm
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Originally Posted by Sam P. Goodman View Post
The hotel probably has a better idea than we do. Did you ask them?
had the folio emailed to me, saw it after I left. Emailed SPG this morning but no response yet
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Old May 8, 17, 8:42 pm
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Heaven forbid hotels go down the car rental agents' route, most of which now charge if you want to acrrue FF points with them.
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Old May 8, 17, 8:46 pm
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Originally Posted by apolloms View Post
Checked out from a Sheraton this morning and I had a charge titled 'frequent traveler' for 4.44...what is this and why was I charged it?
Was this in the USA or elsewhere? Did you book the room through Starwood?
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Old May 8, 17, 8:51 pm
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Originally Posted by MSPeconomist View Post
Was this in the USA or elsewhere? Did you book the room through Starwood?
Sheraton SLC, booked directly from the app.
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Old May 8, 17, 9:01 pm
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Was the charge disclosed at the time of booking (for example, on your confirmation?) or in the announcements part of the hotel's Starwood website? Is there a resort/facilities fee or any sort of service charge, such as for housekeeping or for baggage porterage (which might be about this amount)?

The amount is in the range of a local tourism tax/fee. It's unlikely to be a resort fee, unless the facilities fee is normally more and is discounted for SPG elites.

Is the fee some obvious multiple of the points you earned?
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Old May 8, 17, 9:34 pm
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Originally Posted by MSPeconomist View Post
Was the charge disclosed at the time of booking (for example, on your confirmation?) or in the announcements part of the hotel's Starwood website? Is there a resort/facilities fee or any sort of service charge, such as for housekeeping or for baggage porterage (which might be about this amount)?

The amount is in the range of a local tourism tax/fee. It's unlikely to be a resort fee, unless the facilities fee is normally more and is discounted for SPG elites.

Is the fee some obvious multiple of the points you earned?
nope to all, first thing i did was check my confirmation and it wasn't there. I've stayed there 10+ times and never seen it before but it's been a few months since i've stayed there.... it was a cash + points reservation if that matters.
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Old May 8, 17, 9:43 pm
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Originally Posted by apolloms View Post
nope to all, first thing i did was check my confirmation and it wasn't there. I've stayed there 10+ times and never seen it before but it's been a few months since i've stayed there.... it was a cash + points reservation if that matters.
Could it be state/local tax on the cash portion?
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Old May 8, 17, 10:53 pm
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It is possible that the reservation was not set up correctly in the PMS and this was the amount that was in fact supposed to be billed to SPG for the points portion of your stay...
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Old May 8, 17, 10:57 pm
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Originally Posted by apolloms View Post
Checked out from a Sheraton this morning and I had a charge titled 'frequent traveler' for 4.44...what is this and why was I charged it?
Hi apolloms,

We can have the hotel team to reach out to you regarding the charges. Send us a PM or email us on your stay details.

Chua Chie Ling | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
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Old May 9, 17, 5:47 am
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Originally Posted by Starwood Lurker IV View Post
Hi apolloms,

We can have the hotel team to reach out to you regarding the charges. Send us a PM or email us on your stay details.

Chua Chie Ling | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Email sent thanks.
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Old May 9, 17, 6:34 am
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Originally Posted by NDDomer86 View Post
It is possible that the reservation was not set up correctly in the PMS and this was the amount that was in fact supposed to be billed to SPG for the points portion of your stay...
The charge seems too low for this. Even if the hotel is empty, SPG in principle should pay enough for the award stay to cover marginal costs such as housekeeping services and heat/AC/electric/water.
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Old May 9, 17, 12:16 pm
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Originally Posted by NDDomer86 View Post
It is possible that the reservation was not set up correctly in the PMS and this was the amount that was in fact supposed to be billed to SPG for the points portion of your stay...
This ended up being the case. After I emailed the above email the hotel reached out to me and explained it and refunded the charge. Thanks all.
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Old May 9, 17, 12:44 pm
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That's a heckuva rate SPG gets for the room.

Sheraton SLC is category 3, so 7,000 points per night. $4.44/7,000 = 0.063 cents per point. Interesting.

Last edited by EricH; May 9, 17 at 12:49 pm
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