frequent traveler charge on folio?
May 8, 2017, 6:49 pm
#1
Original Poster
Join Date: May 2007
Location: DEN
Programs: DL PM, Hyatt Diamond, SPG Plat, Hilton Diamond
Posts: 1,816
frequent traveler charge on folio?
Checked out from a Sheraton this morning and I had a charge titled 'frequent traveler' for 4.44...what is this and why was I charged it?
May 8, 2017, 7:40 pm
#2
Join Date: Jan 2005
Location: SMF
Programs: Bonvoy Titanium, SPG LTP
Posts: 1,526
The hotel probably has a better idea than we do. Did you ask them?
May 8, 2017, 7:41 pm
#3
Original Poster
Join Date: May 2007
Location: DEN
Programs: DL PM, Hyatt Diamond, SPG Plat, Hilton Diamond
Posts: 1,816
May 8, 2017, 8:42 pm
#4
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,777
Heaven forbid hotels go down the car rental agents' route, most of which now charge if you want to acrrue FF points with them.
May 8, 2017, 8:46 pm
#5
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
May 8, 2017, 8:51 pm
#6
Original Poster
Join Date: May 2007
Location: DEN
Programs: DL PM, Hyatt Diamond, SPG Plat, Hilton Diamond
Posts: 1,816
May 8, 2017, 9:01 pm
#7
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
Was the charge disclosed at the time of booking (for example, on your confirmation?) or in the announcements part of the hotel's Starwood website? Is there a resort/facilities fee or any sort of service charge, such as for housekeeping or for baggage porterage (which might be about this amount)?
The amount is in the range of a local tourism tax/fee. It's unlikely to be a resort fee, unless the facilities fee is normally more and is discounted for SPG elites.
Is the fee some obvious multiple of the points you earned?
The amount is in the range of a local tourism tax/fee. It's unlikely to be a resort fee, unless the facilities fee is normally more and is discounted for SPG elites.
Is the fee some obvious multiple of the points you earned?
May 8, 2017, 9:34 pm
#8
Original Poster
Join Date: May 2007
Location: DEN
Programs: DL PM, Hyatt Diamond, SPG Plat, Hilton Diamond
Posts: 1,816
Was the charge disclosed at the time of booking (for example, on your confirmation?) or in the announcements part of the hotel's Starwood website? Is there a resort/facilities fee or any sort of service charge, such as for housekeeping or for baggage porterage (which might be about this amount)?
The amount is in the range of a local tourism tax/fee. It's unlikely to be a resort fee, unless the facilities fee is normally more and is discounted for SPG elites.
Is the fee some obvious multiple of the points you earned?
The amount is in the range of a local tourism tax/fee. It's unlikely to be a resort fee, unless the facilities fee is normally more and is discounted for SPG elites.
Is the fee some obvious multiple of the points you earned?
May 8, 2017, 9:43 pm
#9
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
Could it be state/local tax on the cash portion?
May 8, 2017, 10:53 pm
#10
Used to be bulldoggolfer05
Join Date: May 2007
Location: Săo Paulo, BR/Miami Beach, FL/NYC/DXB
Programs: HGP DMD, HHonors DMD, SPG PLT, MR PLT
Posts: 2,295
It is possible that the reservation was not set up correctly in the PMS and this was the amount that was in fact supposed to be billed to SPG for the points portion of your stay...
May 8, 2017, 10:57 pm
#11
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
We can have the hotel team to reach out to you regarding the charges. Send us a PM or email us on your stay details.
Chua Chie Ling | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
May 9, 2017, 5:47 am
#12
Original Poster
Join Date: May 2007
Location: DEN
Programs: DL PM, Hyatt Diamond, SPG Plat, Hilton Diamond
Posts: 1,816
Hi apolloms,
We can have the hotel team to reach out to you regarding the charges. Send us a PM or email us on your stay details.
Chua Chie Ling | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
We can have the hotel team to reach out to you regarding the charges. Send us a PM or email us on your stay details.
Chua Chie Ling | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
May 9, 2017, 6:34 am
#13
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
The charge seems too low for this. Even if the hotel is empty, SPG in principle should pay enough for the award stay to cover marginal costs such as housekeeping services and heat/AC/electric/water.
May 9, 2017, 12:16 pm
#14
Original Poster
Join Date: May 2007
Location: DEN
Programs: DL PM, Hyatt Diamond, SPG Plat, Hilton Diamond
Posts: 1,816
This ended up being the case. After I emailed the above email the hotel reached out to me and explained it and refunded the charge. Thanks all.
May 9, 2017, 12:44 pm
#15
Join Date: Jan 2002
Location: Washington, DC, USA
Programs: UA MM, MB LifeTit
Posts: 1,829
That's a heckuva rate SPG gets for the room.
Sheraton SLC is category 3, so 7,000 points per night. $4.44/7,000 = 0.063 cents per point. Interesting.
Sheraton SLC is category 3, so 7,000 points per night. $4.44/7,000 = 0.063 cents per point. Interesting.
Last edited by EricH; May 9, 2017 at 12:49 pm