(child) rollaways in SPG properties
#1
Original Poster
Join Date: Dec 2009
Location: BRU-ZRH
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(child) rollaways in SPG properties
Sorry for opening a new thread, couldn't find any specific on this topic.
I'm a bit confused regarding booking a room for 2 adults and one child.
I was looking at hotels in Madrid and found a reasonable rate which I can pay with points.
In the terms and conditions it states:
This all is a bit contradictory to me.
1) why is an extra rollaway 'no charge' and a child rollaway USD 53,70 per night? Is this because when searching for a room for 3 adults, I am getting king/queen/2 single bed with a 70 USD extra person charge, and the rollaway is included in that charge?
2) It mentions that children under 12 sleep for free in the existing bedding of a room. I suppose this is only valid when a single parent sleeps in a room with a child? I am not seeing that option, I am being automatically charged a child rollaway. Not that I plan of squeezing my 11yr old in between my wife and myself, but just curious how this is to be understood.
Thanks!
I'm a bit confused regarding booking a room for 2 adults and one child.
I was looking at hotels in Madrid and found a reasonable rate which I can pay with points.
In the terms and conditions it states:
Extra Charges
Note: At this hotel guests 12 and under are considered children. All other guests are considered adults.
Extra rollaway: No charge
Child rollaway: USD 53.70 per rollaway/per night.
Crib: No charge
Note: not all rooms may be able to accommodate rollaways or cribs. Please contact the hotel directly for more information.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Note: At this hotel guests 12 and under are considered children. All other guests are considered adults.
Extra rollaway: No charge
Child rollaway: USD 53.70 per rollaway/per night.
Crib: No charge
Note: not all rooms may be able to accommodate rollaways or cribs. Please contact the hotel directly for more information.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
This all is a bit contradictory to me.
1) why is an extra rollaway 'no charge' and a child rollaway USD 53,70 per night? Is this because when searching for a room for 3 adults, I am getting king/queen/2 single bed with a 70 USD extra person charge, and the rollaway is included in that charge?
2) It mentions that children under 12 sleep for free in the existing bedding of a room. I suppose this is only valid when a single parent sleeps in a room with a child? I am not seeing that option, I am being automatically charged a child rollaway. Not that I plan of squeezing my 11yr old in between my wife and myself, but just curious how this is to be understood.
Thanks!
#2
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
As with most situations, the best answer is going to come from the people who enforce the rules. If I was in your shoes, I'd contact the hotel to get clarification.
Last edited by writerguyfl; Mar 21, 2017 at 4:52 pm Reason: Added to first paragraph.
#3
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,904
Plenty of parents sleep with kids - yes kid in the middle.
Basically kids are free if you dont need extra bed.
My advice is to bring an inflatable twin mattress with you if you dont want to deal with extra bed charges. Kids love them and its easy to put aside during the day unlike extra bed. I usually just leave them at hotels to make up space for any stuff we get during trips.
Basically kids are free if you dont need extra bed.
My advice is to bring an inflatable twin mattress with you if you dont want to deal with extra bed charges. Kids love them and its easy to put aside during the day unlike extra bed. I usually just leave them at hotels to make up space for any stuff we get during trips.
#4
Original Poster
Join Date: Dec 2009
Location: BRU-ZRH
Programs: LX HON, BA Gold, Marriott Bonvoy Titanium Elite
Posts: 763
Plenty of parents sleep with kids - yes kid in the middle.
Basically kids are free if you dont need extra bed.
My advice is to bring an inflatable twin mattress with you if you dont want to deal with extra bed charges. Kids love them and its easy to put aside during the day unlike extra bed. I usually just leave them at hotels to make up space for any stuff we get during trips.
Basically kids are free if you dont need extra bed.
My advice is to bring an inflatable twin mattress with you if you dont want to deal with extra bed charges. Kids love them and its easy to put aside during the day unlike extra bed. I usually just leave them at hotels to make up space for any stuff we get during trips.
#5
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and when there are fees, it means it is not a case of fire/etc regulatory limit
#6
Join Date: Dec 2009
Location: SJC
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When travelling with our one-year-old son, whenever we go overseas (we live in the US), I always email the GM or reservations at the hotels we are staying at to let them know we will need a crib for our son and if there is an additional charge for him (I have seen many conflicting policies in individual hotels before). A rollaway may be different. In my experience, European hotels (including SPG hotels) are strict w the number of people in the room, however, when I have emailed ahead, they have always waived any charge for cribs or extra person. Its better to know ahead of time so you can change your travel plans if needed instead of being surprised at the hotel when you show up.
#7
Join Date: May 2004
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My advice is to bring an inflatable twin mattress with you if you dont want to deal with extra bed charges. Kids love them and its easy to put aside during the day unlike extra bed. I usually just leave them at hotels to make up space for any stuff we get during trips.
#8
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[QUOTE=SAN-man;28104062] I've been known to just go on Amazon and buy an air mattress sent straight to the hotel. You can get perfectly decent ones for $20-30, and hotels have always been happy to bring up and extra blanket and sheets. [QUOTE]
I speak only for myself, but I think it's a bit tacky to ask a hotel to send up blankets & sheets for the air mattress when you're trying to circumvent their roll-away charges.
Cheers.
I speak only for myself, but I think it's a bit tacky to ask a hotel to send up blankets & sheets for the air mattress when you're trying to circumvent their roll-away charges.
Cheers.
#9
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Join Date: Dec 2003
Location: LAX
Posts: 10,904
[QUOTE=SkiAdcock;28104341][QUOTE=SAN-man;28104062] I've been known to just go on Amazon and buy an air mattress sent straight to the hotel. You can get perfectly decent ones for $20-30, and hotels have always been happy to bring up and extra blanket and sheets.
I speak only for myself, but I think it's a bit tacky to ask a hotel to send up blankets & sheets for the air mattress when you're trying to circumvent their roll-away charges.
Cheers.
I dont see getting extra sheets any different than getting extra towels.
On the other hand I see $50 per kid per night charges some hotels try to extort as tacky but of course ymmv
In general though i can somewhat understand trying to force an extra adult to pay a rollaway fee as adults can book another room. When you travel with small kids however booking two rooms is not the best solution as connecting rooms are never guaranteed plus leaving kids in a separate room may present additional challenges. Suites are usually priced completely out of whack so that's rarely an option...
I speak only for myself, but I think it's a bit tacky to ask a hotel to send up blankets & sheets for the air mattress when you're trying to circumvent their roll-away charges.
Cheers.
On the other hand I see $50 per kid per night charges some hotels try to extort as tacky but of course ymmv
In general though i can somewhat understand trying to force an extra adult to pay a rollaway fee as adults can book another room. When you travel with small kids however booking two rooms is not the best solution as connecting rooms are never guaranteed plus leaving kids in a separate room may present additional challenges. Suites are usually priced completely out of whack so that's rarely an option...
Last edited by azepine00; Mar 29, 2017 at 7:45 pm
#10
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Posts: 50,262
In Europe, where many properties charge extra for extra people, it is important not to mess with this stuff. In places where "rules are rules" it is easy to find yourself paying the rack rate or being required to take an extra room.
On the other hand, when you call ahead and deal with these things up front, you would be surprised at how quickly extra fees & charges can drop off your bill. Or maybe the rollaway gets charged, but a nice dinner is comped.
All about how you deal with people.
On the other hand, when you call ahead and deal with these things up front, you would be surprised at how quickly extra fees & charges can drop off your bill. Or maybe the rollaway gets charged, but a nice dinner is comped.
All about how you deal with people.