Originally Posted by soliloquy
(Post 29300580)
Have you seen the pics on trip advisor?
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The link in my post 8 above shows photos posted about a stay in January. Seems recent to me, although within the last 2 days no.
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Just finished a short stay here. Terrible experience, but the place has a lot of potential. I had made a reservation for Sheraton Kona a year ago, but as the trip approached, my SO and I talked about it, and it turned out that both of us dreaded going back there. I looked at Marriott options – cash rates were trough the roof, and the only places available on points were the Courtyard and Mauna Kea (with a $200 cash copay, gulp!). So despite the warnings on this thread, and encouraged by several recent posts on TA, which suggested that the construction was no longer as major as it had been, we decided to book the Westin.
The first thing we learned is that it’s not a Westin. It’s not even a real Starwood hotel yet. You arrive at the hotel driveway, and the signs refer to the Prince. You drive up to the gate and tell the attendant that you’re here to check in to the Westin, and he chuckles and says, we’re not a Westin yet, we still need to finish a little bit of construction. You make your way to the front desk, where you are greeted by deafening construction noise, and employees in Prince uniforms, who welcome you to the Prince. The front desk agent we had at check-in was very friendly, and told me with wide eyes and great excitement that I was “so, so lucky” because I booked a partial ocean, and was upgraded to a premier ocean, and then “extra extra lucky” because I was also given one of their brand new remodeled rooms. (I am not sure I got the room types exactly right; there were several dozen workers producing any kind of construction noise imaginable – wood and tile being cut, jackhammers blasting, although in fairness the giant excavator seen in some pictures on TA was no longer there). The agent then searched for the breakfast card – her counter, the adjacent counter, the back room, and finally, someone else came out and brought it. I was also given a card explaining the resort fee, and opted against starting an argument about my alternate amenity – clearly, given the staff’s level of familiarity with the SPG program, this wouldn’t have led anywhere. I was, most importantly, provided with a map that explained how to get to the beach/restaurants/parking without getting entangled in one of the many construction zones. We went to the room, and were pleasantly surprised. Unlike the “light remodels” often found in Hawaii, this room was brand new and very nicely done. Comfortable bed, seating area, huge TV, excellent bathroom with Japanese toilet, and a large balcony with a daybed, seating area, and great view. The problem was that stepping on the balcony during daylight hours meant being subjected to the cacophony of construction noise. I had to work for 3-4 hours a day and would have loved to sit outside – it just wasn’t possible. Cooped up in the room with the doors closed, I merely had to deal with occasional jackhammering inside the building. The lowest pool level is now available, and it looks pretty nice. The beach is fantastic. There are a lot of remnants of the old Prince that still need to be brought into the current century – the beach loungers, for instance, are threadbare beyond belief. The pool area also is home to Naupaka Beach Grill, which is the hotel’s only open and viable dining venue (in addition to Piko, a bar/grab-and-go/test your tolerance for construction noise place located in the lobby). We had our Plat breakfast twice at Naupaka. There’s a temporary buffet set up next to the pool, and by North American standards it’s pretty nice (scrambled eggs/bacon/sausage/potatoes, smoked salmon, pancakes/waffles, miso/rice, fruit/pastries/yoghurts, and an omelet station). We hadn’t been instructed by the front desk what the Plat breakfast entails, and the first morning, our server told us we could have the buffet. When we came back with omelets, she said, oh, I didn’t mention, omelets are $10 extra. I hate arguing over this kind of stuff, so we paid. The next morning, we skipped omelets and just took stuff from the buffet, and when we sat down, another server told us, oh you can only have what’s listed on the card (pastries/yogurt/etc), it’s a $10 charge for the full buffet. This kind of inconsistency of course happens at hotels all over North America, but here the staff seemed unusually out-of-touch with SPG policies. We also had dinner at Naupaka, and it was pretty terrible. We had the audacity of showing up 18 minutes before closing time (which is at 8.30pm), and the server slammed the menus on our tables and tried to ignore us. Food was lackluster – fish and chips ok, fish tacos bland, Chinese chop salad inedible. The other night, we had room service, and the food was ok (I suspect it also comes from Naupaka, so we ordered as basic as possible – Cesar salad, club sandwich). The room service pricing appears to be one of the few things that have been Westinized; unfortunately, the printed menu was still Prince, so the check held a small surprise. Here are my takeaways for SPG members considering a stay here. If you’re thinking of coming here soon, don’t! We thought the disruptions wouldn’t be so bad, but the construction is major and everywhere. It’s grinding when you’re on vacation. I am frankly shocked that they would keep the hotel open during this major project, and disappointed that SPG fails to properly warn of the magnitude of the chaos. I would expect the pool and lobby to take another month or two, but based on what we were told, most of the rooms are not done yet. You may only experience minor disruptions from late spring onward, and I’d think Thanksgiving would be safe. The new rooms are very nice, the beach is great, and at Cat 5 this place will be a steal compared to other hotels in Hawaii, once construction is finished. I think the play here is to give the hotel a wide berth for another half year, but to book far out while it’s reasonable on points. Some pictures: https://cimg1.ibsrv.net/gimg/www.fly...ffefe52870.jpg https://cimg3.ibsrv.net/gimg/www.fly...6178bb788d.jpg https://cimg0.ibsrv.net/gimg/www.fly...08b130dbcc.jpg https://cimg6.ibsrv.net/gimg/www.fly...25b74b5e92.jpg https://cimg8.ibsrv.net/gimg/www.fly...0b30a6bc17.jpg |
Sorry about your experience. I was told by Plat Concierge that Hapuna Beach will become Westin on 2/19. So I think you gambled on early timing and lost.
I have a 5 night stay on award booked for Dec., expecting all transition pains to be over. |
Originally Posted by CIT85
(Post 29378787)
Sorry about your experience. I was told by Plat Concierge that Hapuna Beach will become Westin on 2/19. So I think you gambled on early timing and lost.
I have a 5 night stay on award booked for Dec., expecting all transition pains to be over. |
Originally Posted by jpdx
(Post 29377283)
Just finished a short stay here. Terrible experience, but the place has a lot of potential. I had made a reservation for Sheraton Kona a year ago, but as the trip approached, my SO and I talked about it, and it turned out that both of us dreaded going back there. I looked at Marriott options – cash rates were trough the roof, and the only places available on points were the Courtyard and Mauna Kea (with a $200 cash copay, gulp!). So despite the warnings on this thread, and encouraged by several recent posts on TA, which suggested that the construction was no longer as major as it had been, we decided to book the Westin.
The first thing we learned is that it’s not a Westin. It’s not even a real Starwood hotel yet. You arrive at the hotel driveway, and the signs refer to the Prince. You drive up to the gate and tell the attendant that you’re here to check in to the Westin, and he chuckles and says, we’re not a Westin yet, we still need to finish a little bit of construction. You make your way to the front desk, where you are greeted by deafening construction noise, and employees in Prince uniforms, who welcome you to the Prince. The front desk agent we had at check-in was very friendly, and told me with wide eyes and great excitement that I was “so, so lucky” because I booked a partial ocean, and was upgraded to a premier ocean, and then “extra extra lucky” because I was also given one of their brand new remodeled rooms. (I am not sure I got the room types exactly right; there were several dozen workers producing any kind of construction noise imaginable – wood and tile being cut, jackhammers blasting, although in fairness the giant excavator seen in some pictures on TA was no longer there). The agent then searched for the breakfast card – her counter, the adjacent counter, the back room, and finally, someone else came out and brought it. I was also given a card explaining the resort fee, and opted against starting an argument about my alternate amenity – clearly, given the staff’s level of familiarity with the SPG program, this wouldn’t have led anywhere. I was, most importantly, provided with a map that explained how to get to the beach/restaurants/parking without getting entangled in one of the many construction zones. We went to the room, and were pleasantly surprised. Unlike the “light remodels” often found in Hawaii, this room was brand new and very nicely done. Comfortable bed, seating area, huge TV, excellent bathroom with Japanese toilet, and a large balcony with a daybed, seating area, and great view. The problem was that stepping on the balcony during daylight hours meant being subjected to the cacophony of construction noise. I had to work for 3-4 hours a day and would have loved to sit outside – it just wasn’t possible. Cooped up in the room with the doors closed, I merely had to deal with occasional jackhammering inside the building. The lowest pool level is now available, and it looks pretty nice. The beach is fantastic. There are a lot of remnants of the old Prince that still need to be brought into the current century – the beach loungers, for instance, are threadbare beyond belief. The pool area also is home to Naupaka Beach Grill, which is the hotel’s only open and viable dining venue (in addition to Piko, a bar/grab-and-go/test your tolerance for construction noise place located in the lobby). We had our Plat breakfast twice at Naupaka. There’s a temporary buffet set up next to the pool, and by North American standards it’s pretty nice (scrambled eggs/bacon/sausage/potatoes, smoked salmon, pancakes/waffles, miso/rice, fruit/pastries/yoghurts, and an omelet station). We hadn’t been instructed by the front desk what the Plat breakfast entails, and the first morning, our server told us we could have the buffet. When we came back with omelets, she said, oh, I didn’t mention, omelets are $10 extra. I hate arguing over this kind of stuff, so we paid. The next morning, we skipped omelets and just took stuff from the buffet, and when we sat down, another server told us, oh you can only have what’s listed on the card (pastries/yogurt/etc), it’s a $10 charge for the full buffet. This kind of inconsistency of course happens at hotels all over North America, but here the staff seemed unusually out-of-touch with SPG policies. We also had dinner at Naupaka, and it was pretty terrible. We had the audacity of showing up 18 minutes before closing time (which is at 8.30pm), and the server slammed the menus on our tables and tried to ignore us. Food was lackluster – fish and chips ok, fish tacos bland, Chinese chop salad inedible. The other night, we had room service, and the food was ok (I suspect it also comes from Naupaka, so we ordered as basic as possible – Cesar salad, club sandwich). The room service pricing appears to be one of the few things that have been Westinized; unfortunately, the printed menu was still Prince, so the check held a small surprise. Here are my takeaways for SPG members considering a stay here. If you’re thinking of coming here soon, don’t! We thought the disruptions wouldn’t be so bad, but the construction is major and everywhere. It’s grinding when you’re on vacation. I am frankly shocked that they would keep the hotel open during this major project, and disappointed that SPG fails to properly warn of the magnitude of the chaos. I would expect the pool and lobby to take another month or two, but based on what we were told, most of the rooms are not done yet. You may only experience minor disruptions from late spring onward, and I’d think Thanksgiving would be safe. The new rooms are very nice, the beach is great, and at Cat 5 this place will be a steal compared to other hotels in Hawaii, once construction is finished. I think the play here is to give the hotel a wide berth for another half year, but to book far out while it’s reasonable on points. Some pictures: https://cimg1.ibsrv.net/gimg/www.fly...ffefe52870.jpg https://cimg3.ibsrv.net/gimg/www.fly...6178bb788d.jpg https://cimg0.ibsrv.net/gimg/www.fly...08b130dbcc.jpg https://cimg6.ibsrv.net/gimg/www.fly...25b74b5e92.jpg https://cimg8.ibsrv.net/gimg/www.fly...0b30a6bc17.jpg |
Planning a 6 night award stay here end of August so all construction should not be an issue. Is there a Club Lounge? No resort fee? Just parking?
Rooms certainly look spacious. |
Originally Posted by stevengodfrey1
(Post 29436286)
Planning a 6 night award stay here end of August so all construction should not be an issue. Is there a Club Lounge? No resort fee? Just parking?
Rooms certainly look spacious. |
Originally Posted by CIT85
(Post 29378787)
Sorry about your experience. I was told by Plat Concierge that Hapuna Beach will become Westin on 2/19. So I think you gambled on early timing and lost.
I have a 5 night stay on award booked for Dec., expecting all transition pains to be over.
Originally Posted by stevengodfrey1
(Post 29436286)
Planning a 6 night award stay here end of August so all construction should not be an issue. Is there a Club Lounge? No resort fee? Just parking?
Originally Posted by Cledaybuck
(Post 29437786)
Looks like there is $30+tax/day resort fee. Other sites say that includes self parking, but there doesn't seem to be any mention on the hotels site of what that includes. They just expect you to fork over the money.
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Originally Posted by jpdx
(Post 29438883)
There was no club lounge when we stayed, and I can't imagine there will be one. Doesn't seem to be a Marriott thing (and also isn't a Westin requirement afaik).
I would like to stay at Hepuna, but what concerns me is the property staff and management haven't changed since the Westin affiliation and, as a result, may not be trained or accustomed to providing benefits to SPG elites. The staff and management seem to be holdovers from when this was flagged as a Prince hotel. |
Originally Posted by hockeyinsider
(Post 29439792)
No, but most or all legacy Sheraton and Westin properties in Hawaii have a lounge. I just finished an extended stay at the Moana Surfrider Westin in Waikiki, Honolulu. I thought the lounge was pretty good for a domestic property, let alone a resort property. I'm guessing it's because 75% of everyone in the lounge is Japanese and in Asia lounges are good. Plus, the hotel sells access, though at $75 a day it isn't really worth it unless you're a heavy drinker.
I would like to stay at Hepuna, but what concerns me is the property staff and management haven't changed since the Westin affiliation and, as a result, may not be trained or accustomed to providing benefits to SPG elites. The staff and management seem to be holdovers from when this was flagged as a Prince hotel. |
When is construction supposed to be finished?
I'm assuming by mid-August I should be good for a "Westin" stay? |
Originally Posted by stevengodfrey1
(Post 29449837)
When is construction supposed to be finished?
I'm assuming by mid-August I should be good for a "Westin" stay? |
We didn't stay there but dropped in for lunch 3 or 4 days ago. It looked truly gorgeous and the public areas, pools and restaurants seemed to be functioning from what we could see. We actually stayed at the Sheraton and were a little disappointed that we hadn't risked the Westin. Then we looked at the most recent TA reviews from just a day earlier and I suspect that we had timed it perfectly for our visit, so perhaps the Sheraton was still the right choice. All of the rooms in at least 1 wing seemed to be undergoing major renos, with no glass in place etc but in the hour or so we were there on a mid afternoon we certainly heard no construction noise. Given our limited time and exposure take that with a huge pinch of salt. I think it will be a gorgeous property when finished.
As for SPG we asked to add our SPG number to our meal receipt but the server said that wasn't possible. The amount was small enough and there are no points on alcohol purchases anyway , so it wasn't worth asking further. |
Originally Posted by Fizzer
(Post 29458033)
...As for SPG we asked to add our SPG number to our meal receipt but the server said that wasn't possible. The amount was small enough and there are no points on alcohol purchases anyway , so it wasn't worth asking further.
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