Delay in Stay Posting
Feb 19, 2017, 12:21 am
#1
Original Poster
Join Date: Apr 2006
Posts: 3
Delay in Stay Posting
Has anyone else noticed a significant increase in the lag to have completed stays post to your spg account / app / etc? Formerly was 24-36 hours and is now a week.
Feb 19, 2017, 7:32 am
#2
Join Date: Mar 2010
Location: Europe/SEA
Programs: TK E+, Bonvoy LT Plat, Hilton Diamond, IHG Platinum, Dusit Gold
Posts: 1,714
My past stays all posted within 36 hours after check-out
Feb 19, 2017, 7:38 am
#3
Join Date: Oct 2013
Programs: SPG, Delta
Posts: 2
Same problem. Stays the week of 2/5 posted but nothing posted for any of my 3 stays last week.
Feb 19, 2017, 9:14 am
#4
Join Date: Feb 2011
Location: NYC
Programs: Hyatt Glob, Marriott Plat Prem, Hilton Diamond, Delta Diamond
Posts: 207
Same here. Been staying at Sheraton Kansas City for the past 7 weeks, every time points posted after 24 hours. This week it still hasn't posted yet (checked out Thursday). Called SPG and they said it takes 7 days. They also messed up green choice days, a bit annoying.
Feb 19, 2017, 8:14 pm
#5
Join Date: May 2015
Location: Munich, Deutscheland
Programs: Try to be elite again... :)
Posts: 488
Anybody has issues posting stays?
Based on previous experiences stays usually posted within 1 day.... now it has been 3 days and stays still not posted... anybody has similar experiences?
Feb 19, 2017, 9:11 pm
#6
Join Date: Dec 2012
Location: KANSAS CITY
Programs: DL DM, MARRIOTT AMBASSADOR LIFETIME TITANIUM
Posts: 453
I had stays that did post and now not showing
Feb 20, 2017, 8:09 am
#7
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
Same here. I'm used to stays almost always being recorded within 24 hours of check-out, but I'm missing about 4 nights at the moment.
It's a bit of a shame, as it looks like I'll go past my 250th night without it being recorded as such.
It's a bit of a shame, as it looks like I'll go past my 250th night without it being recorded as such.
Feb 20, 2017, 10:34 am
#8
Join Date: Aug 2004
Location: EDI
Programs: A3-G
Posts: 194
Facebook spg
We're aware of a current error with posting stays. Rest assured this concern is actively being reviewed and will be corrected as soon as possible. Hotels are allowed 7 days after check-out to post a stay before SPG can intervene and attempt to assist. Let us know if you've not received credit after this time.
Feb 20, 2017, 4:55 pm
#9
Join Date: Feb 2011
Location: NYC
Programs: Hyatt Glob, Marriott Plat Prem, Hilton Diamond, Delta Diamond
Posts: 207
We're aware of a current error with posting stays. Rest assured this concern is actively being reviewed and will be corrected as soon as possible. Hotels are allowed 7 days after check-out to post a stay before SPG can intervene and attempt to assist. Let us know if you've not received credit after this time.
Feb 20, 2017, 8:42 pm
#10
Join Date: Aug 2008
Location: USA
Programs: SPG Platinum (100)
Posts: 517
Definitely a delay. I stay at a particular property very often (70+ nights a year) and the points/stay credits always post the day after check-out. That hasn't happened on my latest stay. Furthermore, another stay at a different property hasn't posted and it's been almost 72 hours since check out. Previous stays at that property have also appeared within 24 hours.
Funnily, a transfer in from Marriott appeared immediately. An Uber credit posted within 3 hours of the ride. A transfer from my wife to me which normally takes up to 5 days appeared within 2 days.
Funnily, a transfer in from Marriott appeared immediately. An Uber credit posted within 3 hours of the ride. A transfer from my wife to me which normally takes up to 5 days appeared within 2 days.
Feb 21, 2017, 12:27 am
#11
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Noticing a delay with my stays starting last week as well. Normally posts the day after check-out, but it's been 4 days now.
Feb 21, 2017, 2:55 am
#12
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,024
If you're in a situation where you're having to sort out a previous posting error by deleting and reposting stays, it would be normal IT practice to temporarily halt new postings until this correction process is completed. Particularly if you are having to recalculate what is Stay 1, Stay 2 and Stay 3 since the start of a promotion. Maybe that's what's happening here.
Feb 21, 2017, 6:12 am
#13
Join Date: Aug 2008
Location: USA
Programs: SPG Platinum (100)
Posts: 517
If you're in a situation where you're having to sort out a previous posting error by deleting and reposting stays, it would be normal IT practice to temporarily halt new postings until this correction process is completed. Particularly if you are having to recalculate what is Stay 1, Stay 2 and Stay 3 since the start of a promotion. Maybe that's what's happening here.
Feb 21, 2017, 1:47 pm
#14
Join Date: Jan 2013
Location: Austin, TX
Posts: 169
ddjen11
If you're in a situation where you're having to sort out a previous posting error by deleting and reposting stays, it would be normal IT practice to temporarily halt new postings until this correction process is completed. Particularly if you are having to recalculate what is Stay 1, Stay 2 and Stay 3 since the start of a promotion. Maybe that's what's happening here.
im also in the waiting game.
Feb 21, 2017, 9:36 pm
#15
Join Date: Mar 2007
Location: Los Angeles, CA
Posts: 1,297
I am in the waiting game too. Its so weird that nothing is posting.