Go Back  FlyerTalk Forums > Miles&Points > Discontinued Programs/Partners > Starwood | Starwood Preferred Guest
Reload this Page >

Multiple night... charged highest nightly rate?

Multiple night... charged highest nightly rate?

 
Old Dec 28, 16, 8:35 pm
  #1  
Original Poster
 
Join Date: May 2006
Location: Southern California
Programs: IML Gold, SPG LTPE, WOH Globalist, Starbucks Gold
Posts: 572
Multiple night... charged highest nightly rate?

So I started to notice this issue lately, maybe not too soon having booked several hundred nights with starwood in the last few years.

Not sure if it has always happened like this, or if its a system error, or if its a way to increase yields.

Basically, I noticed that when there is different price between different nights, ALL nights get charged the MOST expensive nightly rate.

For example, if I input Jan 15 to Jan 18 I'll see $200 a night Total $600

But if I enter it separately...

Jan 15-16 : $150
Jan 16-17 : $150
Jan 17-18 : $200
Total: $500

Does anyone have suggestion aside from making separate bookings? I'd hate to do this because its a waste of time, but if I need to spend 10 minutes to save $100, i'd be glad, lol.
buylowsellhigh is offline  
Old Dec 28, 16, 9:52 pm
  #2  
Marriott Contributor Badge
 
Join Date: Jan 2009
Location: BTR
Programs: AA LTPlat; Marriott Titanium (LTP); Hilton Dia; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,157
Originally Posted by buylowsellhigh View Post
Basically, I noticed that when there is different price between different nights, ALL nights get charged the MOST expensive nightly rate.

For example, if I input Jan 15 to Jan 18 I'll see $200 a night Total $600

But if I enter it separately...

Jan 15-16 : $150
Jan 16-17 : $150
Jan 17-18 : $200
Total: $500
Not all properties do this. I just checked four nights at a property. Individually, each night was a different rate (as much as $80 difference between the lowest/highest). When I check the rate for a four-night stay, it is roughly the average of the four individual rates.
controller1 is offline  
Old Dec 28, 16, 11:50 pm
  #3  
 
Join Date: May 2012
Location: Singapore
Programs: JL Sapphire | Marriott LT Silver | GE / TSA-Pre
Posts: 6,742
My experience has been the average rate that controller1 mentioned.
lcpteck is offline  
Old Dec 28, 16, 11:57 pm
  #4  
 
Join Date: Jul 2004
Location: Live: DCA; Work: Everywhere; Play: LAS/AUA/MIA/MLE
Programs: AA EXP, Hyatt Glob, Marriott Titanium/LTP (+UA Silver), National Exec Elite, mlife Noir
Posts: 4,523
Originally Posted by lcpteck View Post
My experience has been the average rate that controller1 mentioned.
Same, or lower than the average rate, but not higher.
platbrownguy is offline  
Old Dec 29, 16, 6:14 am
  #5  
 
Join Date: Jul 2015
Posts: 231
Maybe the expensive night ( Jan 17-18 : $200) is a different room type?
The same room type needs to be availanle for all nights of the stayto get the rate of it.
thomasito is offline  
Old Dec 29, 16, 8:08 am
  #6  
 
Join Date: Jan 1999
Location: Too many
Programs: Lots
Posts: 5,751
How situations like this price is totally up to the hotel's revenue manager. You can see pricing where all nights price higher, or you can see pricing where only the "in demand" night prices higher and is averaged out over the rest of the stay.

Starwood does a lot of centralized revenue management so if you're noticing this more often at certain properties now vs different behavior in the past, it could indeed be a newish policy. Or it could be an in-market based response to the competition doing it as well.
Axey is offline  
Old Dec 30, 16, 1:29 am
  #7  
 
Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), SIA, Turkish Elite, Korean, Qantas
Posts: 1,496
It should be lower with more nights as you can take up third or fourth night free offers.
geminidreams is offline  
Old Dec 30, 16, 3:54 am
  #8  
 
Join Date: Sep 2008
Posts: 6,260
Just make separate bookings, and then ask them to combine it when you check in.
s0ssos is offline  
Old Dec 30, 16, 6:30 am
  #9  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 13,185
Originally Posted by buylowsellhigh View Post
So I started to notice this issue lately,
As it seems no-one else has chimed in with "yes, I have noticed this too", it would be useful if you could post an example or two of what you have been seeing, including the $500/$600 January one.
Oxon Flyer is offline  
Old Dec 30, 16, 9:18 am
  #10  
 
Join Date: May 2014
Posts: 1,426
I haven't noticed it as a rule, but I have seen it happen before that individual nights can sometimes be cheaper than multiple nights. Sometimes I've seen the opposite, and normally it's just an average.

For your stay, have you checked to see if Z3H or Z3R bring the price down? If it happens to be available for your dates and property, you might get it for a song...
synergistic is online now  
Old Dec 30, 16, 9:20 am
  #11  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
This has been a situation for many years now. I got into the habit to check the entire stay, each individual night of the stay, and then any combination of consecutive nights of the stay. Yes, it was a pain, but since I was saving quite a bit of money, it was worth my time. Some properties were good about keeping me in one room, some required a change (and I didn't notice that much of a difference, if any at all).

It's all part of the game these days. Choose your battles.
RogerD408 is offline  
Old Dec 30, 16, 10:15 am
  #12  
 
Join Date: Sep 2005
Location: SIN
Programs: SQ, UA, Delta, BMI(RIP), Marriott Lifetime Platinum Elite, Hilton Diamond ( Thank Amex) Hyatt Discov
Posts: 1,824
I have encountered the same situation several times over the years and have ended up making separate bookings to bring down the average/total cost.
SingaporeDon is offline  
Old Dec 30, 16, 11:49 am
  #13  
FlyerTalk Evangelist
 
Join Date: May 2001
Posts: 10,266
My experience/observation is that compared to IHG and Hilton, the SPG website does not mix rates - at least with my corporate discount. Even though our discount is % based, it does not discount over the weekend rate. I end up with the more expensive weekday rate straight through.

So, if I stay a weekend of a 2 week stay, I have to call. The agents can put multiple rates in a single reservation. So, I end with things like M-Thu with corporate discount, Thu-Mon with the much lower weekend rates, Mon-Fri with the corporate again. Sometimes, the savings are significant.

My experience with Marriott is that if I stay weekday+weekend, a lot of time the whole stay goes into a "long stay" rate than the higher Mon-Thu/Fri rate. However, I think that is location-dependent.
username is offline  

Thread Tools
Search this Thread
Search Engine: