Priceline BRG frustrations
Nov 16, 2016, 5:11 am
#1
Original Poster
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,864
Priceline BRG frustrations
So I am seeing cheap rates (20-25% cheaper than Starwood) on Priceline that I am basically not able to file a BRG claim against. If you search for a particular date you see a message "cheaper rate may be available if you sign in, and then once I have signed in - Escapefromphl, you saved $60 per night by signing in! It's only available on my desktop and I've also noticed it doesn't give me the low price if I turn privacy options on.
Anyone had any success filing BRG claims against these rates?
Anyone had any success filing BRG claims against these rates?
Nov 16, 2016, 5:44 am
#2
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
So I am seeing cheap rates (20-25% cheaper than Starwood) on Priceline that I am basically not able to file a BRG claim against. If you search for a particular date you see a message "cheaper rate may be available if you sign in, and then once I have signed in - Escapefromphl, you saved $60 per night by signing in! It's only available on my desktop and I've also noticed it doesn't give me the low price if I turn privacy options on.
Anyone had any success filing BRG claims against these rates?
Anyone had any success filing BRG claims against these rates?
http://www.flyertalk.com/forum/starw...thread-67.html
Nov 16, 2016, 5:47 am
#3
Original Poster
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,864
Nov 16, 2016, 5:48 am
#4
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
So I am seeing cheap rates (20-25% cheaper than Starwood) on Priceline that I am basically not able to file a BRG claim against. If you search for a particular date you see a message "cheaper rate may be available if you sign in, and then once I have signed in - Escapefromphl, you saved $60 per night by signing in! It's only available on my desktop and I've also noticed it doesn't give me the low price if I turn privacy options on.
Anyone had any success filing BRG claims against these rates?
Anyone had any success filing BRG claims against these rates?
Nov 16, 2016, 5:58 am
#5
Original Poster
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,864
Nov 16, 2016, 6:21 am
#6
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
or available to everyone at the same rate? I will be happy to check if you post date and property.
Nov 16, 2016, 6:25 am
#7
Original Poster
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,864
Nov 16, 2016, 6:32 am
#8
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Nov 16, 2016, 6:35 am
#9
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,031
Folks - just a request : if you're going to refer an OP to a monster thread, it would be so much more helpful if you could point them to specific posts in the thread, or the thread wiki, where you know there is some information that is directly relevant to their question. Thanks.
/mod team
/mod team
Nov 16, 2016, 6:37 am
#10
Original Poster
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,864
Nov 16, 2016, 9:19 am
#11
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,957
It sucks for sure but those are the rule.
Nov 16, 2016, 9:34 am
#12
Original Poster
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,864
Yeah they say that it's available, "A lower rate is available if you log in", so it's really publicly available, and any member of the public can create an account. Not really a vallid reason to deny a claim, IMO
Nov 16, 2016, 11:09 am
#13
Original Poster
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,864
So I'm going to admit defeat on this one. The BRG agents say they have logged in to Priceline and just don't see the rate, no reason not to believe them. It's still there for me.
From the hotels viewpoint what is the logic of selling non opaque rooms at $239 through Priceline and $284 through SPG? They just assume they are reaching different markets?
From the hotels viewpoint what is the logic of selling non opaque rooms at $239 through Priceline and $284 through SPG? They just assume they are reaching different markets?
Nov 16, 2016, 12:50 pm
#14
Join Date: May 2012
Programs: SPG Plat
Posts: 792
Yes, different markets. They are going after price-conscious people who would have not otherwise stayed at the hotel for the full $284 rate, and who are okay to pay less, with no access to benefits.
Nov 16, 2016, 1:10 pm
#15
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
I did a test by creating a new Priceline account and lower rate doesn't show up. It only shows up if I use my existing account. I suspect Priceline only shows lower rate for active accounts with previous bookings.