Sep 22, 2016, 11:20 pm
Last edit by: SkiAdcock
Deal closed Sep 23 - http://news.marriott.com/2016/09/marriott-international-expanded-loyalty-benefits/
FAQ :
http://members.marriott.com/faq/#will-rewards-and-spg-be-turning-into-one-program
Will Rewards and SPG be turning into one program?
These are two of the best programs in the industry, and we want you to benefit from everything that makes SPG and Rewards great. We don’t anticipate that the two programs will come together before 2018, and we will keep you informed of any updates. In the meantime, there’s no change to how you book reservations, manage your accounts or earn Elite night credits, points and miles in the current programs
Status Matches
MR Platinum <--> SPG Platinum
MR Gold <--> SPG Gold
MR Silver <--> SPG Preferred Plus
MR Member <--> SPG Preferred
If your status changes (i.e. Gold->Plat) in one program, your status in the other program will be automatically upgraded within 24 hours per Marriott FAQ
You can now link your Marriott Rewards or Ritz-Carlton Rewards account with your SPG account.
To link your accounts, log in to either account at:
http://www.spg.com/linkmarriott
http://members.marriott.com/
It will be a 3:1 transfer ratio between MR-SPG
If I have Lifetime Status in one of the programs, will I also get it in the other program when I link my accounts?
This is the Official Answer : "We appreciate your loyalty! Lifetime Status is specific to the program that you earned it in. While linking accounts will not result in Lifetime Status in the other program, your Elite status will be matched to the same Elite tier in the other program. Any existing Lifetime Status you already hold within either program will still be enjoyed within that program. We’re working on more ways to recognize your loyalty and Lifetime Status as we work towards harmonizing the programs, which we don’t anticipate happening until 2018."
Transferring points from SPG to MR does NOT change lifetime MR points.
Transferring points from SPG to MR does NOT count as activity & therefore does not extend the expiration date of points.
SPG platinum member matched to MR plat and now interested in the MR - UA Silver status match ? Check here.
Updated Terms and Conditions for the two programs can be found at
http://members.marriott.com/terms-conditions/
http://www.starwoodhotels.com/preferredguest/legal/spg_terms.html
Complete listing of all the hotel brands in the in the merged company :
http://www.marriott.com/marriott-brands.mi#ourbrands
http://www.marriott.com/Images/Brands/brands_page_2016/global_architecture_images/US_MAR_SPG_brand_architecture.png
FAQ :
http://members.marriott.com/faq/#will-rewards-and-spg-be-turning-into-one-program
Will Rewards and SPG be turning into one program?
These are two of the best programs in the industry, and we want you to benefit from everything that makes SPG and Rewards great. We don’t anticipate that the two programs will come together before 2018, and we will keep you informed of any updates. In the meantime, there’s no change to how you book reservations, manage your accounts or earn Elite night credits, points and miles in the current programs
Status Matches
MR Platinum <--> SPG Platinum
MR Gold <--> SPG Gold
MR Silver <--> SPG Preferred Plus
MR Member <--> SPG Preferred
If your status changes (i.e. Gold->Plat) in one program, your status in the other program will be automatically upgraded within 24 hours per Marriott FAQ
You can now link your Marriott Rewards or Ritz-Carlton Rewards account with your SPG account.
To link your accounts, log in to either account at:
http://www.spg.com/linkmarriott
http://members.marriott.com/
It will be a 3:1 transfer ratio between MR-SPG
If I have Lifetime Status in one of the programs, will I also get it in the other program when I link my accounts?
This is the Official Answer : "We appreciate your loyalty! Lifetime Status is specific to the program that you earned it in. While linking accounts will not result in Lifetime Status in the other program, your Elite status will be matched to the same Elite tier in the other program. Any existing Lifetime Status you already hold within either program will still be enjoyed within that program. We’re working on more ways to recognize your loyalty and Lifetime Status as we work towards harmonizing the programs, which we don’t anticipate happening until 2018."
Transferring points from SPG to MR does NOT change lifetime MR points.
Transferring points from SPG to MR does NOT count as activity & therefore does not extend the expiration date of points.
SPG platinum member matched to MR plat and now interested in the MR - UA Silver status match ? Check here.
Updated Terms and Conditions for the two programs can be found at
http://members.marriott.com/terms-conditions/
http://www.starwoodhotels.com/preferredguest/legal/spg_terms.html
Complete listing of all the hotel brands in the in the merged company :
http://www.marriott.com/marriott-brands.mi#ourbrands
http://www.marriott.com/Images/Brands/brands_page_2016/global_architecture_images/US_MAR_SPG_brand_architecture.png
Marriott/Starwood merger closed; FAQs; Status Match; MR & SPG accounts can be linked
Aug 21, 2017, 4:40 pm
#1036
Join Date: Nov 2014
Location: London
Programs: BAEC Silver, HH Diamond, Radisson Gold, IHG Gold, Marriott Gold, Shangri La Jade
Posts: 264
My apologies for the inconvenience. If you are still in need of assistance, please send the details to the email address below.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
Aug 23, 2017, 1:17 am
#1037
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,017
Aug 23, 2017, 9:10 pm
#1038
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,178
Please excuse what might be a really stupid beginner question... where does one find email address for Marriott properties? I often email a starwood property in advance of my arrival.
Im staying at a Marriott soon and wanted to email questions but could not find an email address on the hotel property website. I also could not find an instant online customer service rep so I called the property directly.
I looked on TripAdvisor and some people said Marriott does not advertise email addresses for properties. Is that true? If so how does one book a hotel pick up and ask questions
sorry for what seems like such a beginner question but I just couldn't find an email address anywhere. Thanks
Im staying at a Marriott soon and wanted to email questions but could not find an email address on the hotel property website. I also could not find an instant online customer service rep so I called the property directly.
I looked on TripAdvisor and some people said Marriott does not advertise email addresses for properties. Is that true? If so how does one book a hotel pick up and ask questions
sorry for what seems like such a beginner question but I just couldn't find an email address anywhere. Thanks
Aug 24, 2017, 1:18 am
#1039
formerly fdemoulin
Join Date: Jun 2010
Location: UK
Programs: SPG Lifetime Platinum, BA Silver, Virgin Flying Club Red
Posts: 916
Please excuse what might be a really stupid beginner question... where does one find email address for Marriott properties? I often email a starwood property in advance of my arrival.
Im staying at a Marriott soon and wanted to email questions but could not find an email address on the hotel property website. I also could not find an instant online customer service rep so I called the property directly.
I looked on TripAdvisor and some people said Marriott does not advertise email addresses for properties. Is that true? If so how does one book a hotel pick up and ask questions
sorry for what seems like such a beginner question but I just couldn't find an email address anywhere. Thanks
Im staying at a Marriott soon and wanted to email questions but could not find an email address on the hotel property website. I also could not find an instant online customer service rep so I called the property directly.
I looked on TripAdvisor and some people said Marriott does not advertise email addresses for properties. Is that true? If so how does one book a hotel pick up and ask questions
sorry for what seems like such a beginner question but I just couldn't find an email address anywhere. Thanks
Aug 24, 2017, 1:46 am
#1040
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,178
Thanks.
Insanely dumb they don't post up emails. I just called Marriott customer service in China and they told me I could call main customer service and they would give me the email or I could call the hotel directly and ask (talk about a waste of time and money). All to book a hotel limo pickup.
The Marriott rep told me Starwood was much smarter when it comes to digital aspects. I then asked if there was a plat phone number as I could only find US and Canada ones on website. He tried to find one and could not - he said the English site only has US and Canada plat numbers but the Chinese language site will have a plat number from r calling in China.
I also emailed customer service about finding online emails for hotels. They responded a couple of hours later that I never wrote which hotel. I responded saying I wanted to know how generally and not a specific hotel. 7 hours after my initial email I still have no answer.
Uktimately i I called the hotel directly, wasting money and time to give them my email. They emailed me back an hour later. I responded q query and they responded fairly soon after.
Responsive but not overly when I just wanted to book a hotel pick up and usually can do that quickly.
I have rarely stayed at Marriotts because I don't love Properties. When I stay it is usually someone else paying and booking or array in a city I k ow well and don't need extra help.
This was first time I tried to reach out to hotel and customer service - shocked at how difficult process is. Emails. Really?!
They also dont have online plat chat. I hope merger elevates Marriott tech. For now I'll try to stick more to starwood still. What a total time suck.
Insanely dumb they don't post up emails. I just called Marriott customer service in China and they told me I could call main customer service and they would give me the email or I could call the hotel directly and ask (talk about a waste of time and money). All to book a hotel limo pickup.
The Marriott rep told me Starwood was much smarter when it comes to digital aspects. I then asked if there was a plat phone number as I could only find US and Canada ones on website. He tried to find one and could not - he said the English site only has US and Canada plat numbers but the Chinese language site will have a plat number from r calling in China.
I also emailed customer service about finding online emails for hotels. They responded a couple of hours later that I never wrote which hotel. I responded saying I wanted to know how generally and not a specific hotel. 7 hours after my initial email I still have no answer.
Uktimately i I called the hotel directly, wasting money and time to give them my email. They emailed me back an hour later. I responded q query and they responded fairly soon after.
Responsive but not overly when I just wanted to book a hotel pick up and usually can do that quickly.
I have rarely stayed at Marriotts because I don't love Properties. When I stay it is usually someone else paying and booking or array in a city I k ow well and don't need extra help.
This was first time I tried to reach out to hotel and customer service - shocked at how difficult process is. Emails. Really?!
They also dont have online plat chat. I hope merger elevates Marriott tech. For now I'll try to stick more to starwood still. What a total time suck.
Aug 24, 2017, 8:06 am
#1041
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Maybe switch to sending a FAX? There are some email to fax services that you can sign up for and then give the property you email address. Some people have a tough time keeping up with technology.
Aug 26, 2017, 10:35 am
#1042
Join Date: Apr 2012
Location: LA
Programs: AAdvantage, CK, 4 MM; Marriott Lifetime PLT
Posts: 308
I am MR Platinum Member and already requalified for Platinum last month. I staying at SPG properties.
While I know both programs remain separate today except that my Platinum status is recognized at SPG properties, I am lifetime Gold with MR (1842 nights and 1.9 million points). When both programs merge, will my stays (nights) and points in my SPG account count towards MR Lifetime status? Thanks!
While I know both programs remain separate today except that my Platinum status is recognized at SPG properties, I am lifetime Gold with MR (1842 nights and 1.9 million points). When both programs merge, will my stays (nights) and points in my SPG account count towards MR Lifetime status? Thanks!
Aug 26, 2017, 10:51 am
#1043
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I am MR Platinum Member and already requalified for Platinum last month. I staying at SPG properties.
While I know both programs remain separate today except that my Platinum status is recognized at SPG properties, I am lifetime Gold with MR (1842 nights and 1.9 million points). When both programs merge, will my stays (nights) and points in my SPG account count towards MR Lifetime status? Thanks!
While I know both programs remain separate today except that my Platinum status is recognized at SPG properties, I am lifetime Gold with MR (1842 nights and 1.9 million points). When both programs merge, will my stays (nights) and points in my SPG account count towards MR Lifetime status? Thanks!
Aug 26, 2017, 12:31 pm
#1044
Join Date: Apr 2012
Location: LA
Programs: AAdvantage, CK, 4 MM; Marriott Lifetime PLT
Posts: 308
... and that's the $64 Million question! No one knows what they will do to merge the programs. MPG may not look like anything we've seen before (for good or bad), they may pick the good from both programs (sorry MR), they may pick the worst of both programs (sorry SPG), or there will be some combination of both. All we can do right now is use the program that meets our needs today and hope they come up with something that keeps them competitive with the others. My hopes are high.
Aug 26, 2017, 7:31 pm
#1045
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
I'm starting to wonder whether the delay in combining the programs means that they're creating a totally new type of program. It also seems to me that the incessant emphasis on linking accounts could be a big data attempt to find out more about their frequent guests.
Aug 26, 2017, 8:55 pm
#1046
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
I'm starting to wonder whether the delay in combining the programs means that they're creating a totally new type of program. It also seems to me that the incessant emphasis on linking accounts could be a big data attempt to find out more about their frequent guests.
Aug 27, 2017, 5:18 am
#1047
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 2.1MM, HH LT Diamond, IHG Diamond, Bonvoy LT Titanium, Hyatt Glob
Posts: 766
Aug 27, 2017, 8:06 am
#1048
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I'm starting to wonder whether the delay in combining the programs means that they're creating a totally new type of program. It also seems to me that the incessant emphasis on linking accounts could be a big data attempt to find out more about their frequent guests.
Aug 27, 2017, 8:57 am
#1049
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,888
Mergers are not as easy as some may think. There are a lot of issues that need to be worked out, the least of which who's going to be doing what. Companies find sales will plummet if they pre-announce a new product/service with customers waiting for the bigger/better item. Employees also get rather anxious wonder if they will have a job in the new program. So I understand the secrecy and they have always targeted 2018 as the year to roll it out.
Aug 27, 2017, 11:15 am
#1050
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,017
When you're trying to identify matches when trying to merge 2 huge, separate customer lists, the most accurate and efficient way is to get your customers to do it for you.