FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Starwood | Starwood Preferred Guest (https://www.flyertalk.com/forum/starwood-starwood-preferred-guest-429/)
-   -   GONE : Westin Diplomat, Hollywood, FL [Master Thread] : Left Starwood 30 Oct 2014 (https://www.flyertalk.com/forum/starwood-starwood-preferred-guest/175890-gone-westin-diplomat-hollywood-fl-master-thread-left-starwood-30-oct-2014-a.html)

bsdstone Jan 31, 08 4:39 pm

GONE : Westin Diplomat, Hollywood, FL [Master Thread] : Left Starwood 30 Oct 2014
 
Does anyone know if Alcohol in the lounge is complimentary?

BlissWorld Jan 31, 08 4:42 pm


Originally Posted by bsdstone (Post 9170029)
Does anyone know if Alcohol in the lounge is complimentary?

Not it's not. They do, however, have complimentary small soda and water bottles at the bar.

gleff Jan 31, 08 4:51 pm

Evening cocktails, 5:30 - 7:30pm, no? And after dinner drinks with the dessert presentation?

bsdstone Jan 31, 08 5:06 pm


Originally Posted by BlissWorld (Post 9170052)
Not it's not. They do, however, have complimentary small soda and water bottles at the bar.

Thanks Blissowrld...Also, did I see you had a 2 bedroom suite at the Diplomat? WOW...would love to score that sucker when we head down...any advice on how to snag it?
I must say, I never noticed you had a photo journal, or that there was a photo thread on Flyertalk...after seeing your pics over there, I think I spent an hour or so looking through your flickr.com pics...very impressive...what kind of camera did you use to take the Diplomat pics?

BlissWorld Jan 31, 08 5:11 pm


Originally Posted by gleff (Post 9170117)
Evening cocktails, 5:30 - 7:30pm, no? And after dinner drinks with the dessert presentation?

Yes, but it's an honor bar. They charge you. I think I paid $7 for a corona light.

BlissWorld Jan 31, 08 5:13 pm


Originally Posted by bsdstone (Post 9170234)
Thanks Blissowrld...Also, did I see you had a 2 bedroom suite at the Diplomat? WOW...would love to score that sucker when we head down...any advice on how to snag it?
I must say, I never noticed you had a photo journal, or that there was a photo thread on Flyertalk...after seeing your pics over there, I think I spent an hour or so looking through your flickr.com pics...very impressive...what kind of camera did you use to take the Diplomat pics?

Thanks! Well, ask for one when you check in. It never hurts to ask, right?

I used a canon point and shoot. (I forget the exact numbers, I don't have it with me...)

gleff Jan 31, 08 5:17 pm


Originally Posted by BlissWorld (Post 9170259)
Yes, but it's an honor bar. They charge you. I think I paid $7 for a corona light.

Hmmph. I've been there many, many times. But I rarely make it back to the hotel in time for dessert reception, and the pre-dinner snacks don't impress me that much, I guess I just make it up to the club in the mornings (which is really quite lovely).

DH Jan 31, 08 7:49 pm

Hi,

Since I have award reservation at Diplomat in late March.

First, does Diplomat has Westin Rubber Duck?

Secondly, who should contact regarding the upgrade request? I have club level reservation and I'm hoping to be ocean view room. It has been well documented that Diplomat treats Platinum well but I'm only Gold.

Thanks,

gleff Feb 1, 08 3:16 am

First, Platinums don't need to contact anyone for upgrades. Platinums really do get upgraded when available, which is most of the time.

And Golds seem to get ocean views here, too.

yanxfann Feb 4, 08 9:01 pm

Stayed here a few days ago, for the days of our stay this was what was listed as available on the SPG web site:

a. the least expensive room available to the general public was $335/nite
b. the same room was available for 16K *points/nite (bad deal in my view)
c. the Cash & Points rate was 4800 pts plus $90/nite (MUCH better deal)

Rather than going the Cash & Points route we elected to instead book a $160/nite govt rate, we were upgraded to a 775 sq ft Ocean View Corner Suite on the 29th Floor which we were thrilled with. The SPG web site listed this room listed for $910/nite, that rate included a "indulge Pkg-Bkfast For 2 Daily In Room Or Restaurant, Sparkling Wine And Strawberries" which we didn't get but we did receive access to the Executive Club.

In all we were quite happy with our room and the politeness of the hotel staff, that being said we were stunned by what I view as absolutely insane prices for food and drink, ranging from the $17 club sandwich at the pool to them charging $140 for a bottle of Bailey's Irish Cream to be delivered to your room (approx cost at a liquor store would be maybe $28).

DH Feb 5, 08 5:36 am


Originally Posted by yanxfann (Post 9193625)
In this case I was indeed asked for my govt ID upon check-in. Also, in the past two years I have just under 400 hotel nights under my belt (300 at *wood properties) and all the stays have been at the government rate, in my case I'd say that I'm asked for my govt ID almost every time.

Are you able to use the govt rate for personal travel?

yanxfann Feb 5, 08 7:26 am


Originally Posted by DH (Post 9193847)
Are you able to use the govt rate for personal travel?

Absolutely.

I've got a question: In our room was posted something to the following effect, "Bringing your own personal alcoholic beverages onto the hotel premises is prohibited." This is the first time I've ever seen something like this (although I must admit most of my hotel stays are at lower-end hotels like 4Points and maybe they don't care), is this a common practice? Is this so they can continue to charge $8 for cans of beer and $140 for bottles of Bailey's?

gleff Feb 5, 08 11:25 am

What folks are probably missing with regard to this particular property is that calls aside they tend to upgrade Platinums shortly after booking when it appears that suites will be available (and they usually are).

So calls are unnecessary, but the point about asking for something outside of the T&C seems beside the point as well. ;)

leandrorar Feb 7, 08 11:19 pm

Consistent platinum upgrade and recognition
 
If every Starwood hotel would feature the consistency offered by the Westin Diplomat in status recognition and service quality, then there would not be any competition for SPG. Winning a Freddie award would be piece of cake.

SPG should give this hotel the highest recognition.

As a SPG Plat, when traveling with my family, I cannot pick any other hotel in the area.

All of our stays were consistently perfect.

Just two little recommendations: The excelent (and my preferred among *wood) lounge could use a fridge for the soft drinks and the floating devices offered by the pool side could be included in the resort fee or at least cheaper than $15/day.

Thank you for your excelent service.

LR

travelry Feb 28, 08 9:40 am

Just stayed here and DID NOT get a suite as a Platinum member. It was still a great room facing the ocean (Grand Deluxe was the official name), upgraded from just a standard "Deluxe", but after reading all these comments, I really did expect a suite.

mrEzE Mar 3, 08 12:05 pm

I just got sort of a bummer email. I used my 50PRG to book a long weekend here at the end of March. This morning is received the "You have chosen to stay over an exceedingly busy time frame, where this resort receives more demand for our Suites than we can possibly accommodate. As a result, we are reaching out to our Platinum Starwood Preferred Guest's that have booked with us to let them know that the probability of a complimentary suite upgrade is very small." email.

Understandable that they are going to be pretty booked up but I was pretty excited that I had a good chance of getting a corner suite for my long weekend stay. Oh well - based on what everyone here is saying, I'm still excited to get there - especially at 3 nights for 18K points.

BlissWorld Mar 3, 08 2:19 pm


Originally Posted by mrEzE (Post 9350297)
I just got sort of a bummer email. I used my 50PRG to book a long weekend here at the end of March. This morning is received the "You have chosen to stay over an exceedingly busy time frame, where this resort receives more demand for our Suites than we can possibly accommodate. As a result, we are reaching out to our Platinum Starwood Preferred Guest's that have booked with us to let them know that the probability of a complimentary suite upgrade is very small." email.

Understandable that they are going to be pretty booked up but I was pretty excited that I had a good chance of getting a corner suite for my long weekend stay. Oh well - based on what everyone here is saying, I'm still excited to get there - especially at 3 nights for 18K points.

Well, rooms booked via 50PRG aren't eligible for upgrades anyway. (but as always YMMV)

pointsjunkie53 Mar 4, 08 2:06 pm

i stayed there two times in the past month. i had 4 rooms paid with points, we got balcony room and club floor for all but no suites.

the next weekend i was there with points and again they said they had no suites availalble.

ResQTekBill Mar 4, 08 2:11 pm


Originally Posted by pointsjunkie53 (Post 9356925)
i stayed there two times in the past month. i had 4 rooms paid with points, we got balcony room and club floor for all but no suites.

the next weekend i was there with points and again they said they had no suites availalble.

I have stayed at the Diplomat for 4-5 years now, 2-3 times a year. Normally when I made a reservation, within a couple of days the hotel had already pre-booked a corner suite. The last two reservations made, with one stay completed and another pending for a May weekend, there has not been pre-upgrading done. My last stay was upgraded the day of arrival to a corner suite, but I wonder if the pre-upgrading policy has changed in the last few months.


Being a favorite property for me and probably many other platinums (love that lounge) I would venture that they are more careful in the their pre-upgrading of the suites.

Once I was upgraded to a diplomat suite instead of a corner suite, but frankly I would rather get a deluxe ocean view with balcony than a non-balcony diplomat suite.

Cheers!

rifle57 Mar 7, 08 11:54 am

At the Diplomat, Does SPG Gold automatically get you the SPG level and use of the lounge?

Using the Westin hertz, do you park at Hertz at night or still pay the parking fee even though you are using the Westin Hertz?

thanks

ENIAC Mar 8, 08 11:11 pm


Originally Posted by yanxfann (Post 9194340)
In my room was posted something to the following effect, "Bringing your own personal alcoholic beverages onto the hotel premises is prohibited." This is the first time I've ever seen something like this (although I must admit most of my hotel stays are at lower-end hotels like 4Points and maybe they don't care), is this a common practice? Is this so they can continue to charge $8 for cans of beer and $140 for bottles of Bailey's?

I suspect they care about this more if someone is having a party and brining in cases of alcohol, rather than a bottle of wine or two for a couple.

Football Fan Mar 9, 08 12:58 am


Originally Posted by mrEzE (Post 9354892)
attorney28 - is this your first stay at the diplomat? How's everything going for you? I'll still hold out a tiny sliver of hope for a suite...but not too much.

Yes, first stay - we got a suite on the 30th floor; however, the suite did not have a balcony and the view was toward another building. Good luck!

gleff Mar 9, 08 5:43 am


Originally Posted by BlissWorld (Post 9351011)
Well, rooms booked via 50PRG aren't eligible for upgrades anyway. (but as always YMMV)

That's incorrect.

And Starwood Lurker agrees with me, fwiw. ;)
http://flyertalk.com/forum/showpost....&postcount=161

KENNECTED Mar 9, 08 8:02 am


Originally Posted by yanxfann (Post 9194340)
Absolutely.

I've got a question: In our room was posted something to the following effect, "Bringing your own personal alcoholic beverages onto the hotel premises is prohibited." This is the first time I've ever seen something like this (although I must admit most of my hotel stays are at lower-end hotels like 4Points and maybe they don't care), is this a common practice? Is this so they can continue to charge $8 for cans of beer and $140 for bottles of Bailey's?


Although this post is from February, I wonder if this was advanced warning for the upcoming spring break season? :confused:

mrEzE Mar 12, 08 8:58 am

Parking?
 
Is parking free at the self-parking facility? I am staying on points and wondering what extra charges there might be.

Also, off topic, but I am planning on spending some time at the beach on S. Beach - anyone know where the best public beach in the S. Beach area is (by 'best' I mean highest concentration of smoking hot Miami chicks wearing the skimpiest bikinis).

TIA

Scarpa257 Mar 12, 08 9:04 am

Aside from the lack of balcony, are the Diplomat suites better or worse than the corner suites? other differences?

BlissWorld Mar 12, 08 9:40 am


Originally Posted by mrEzE (Post 9397982)
Is parking free at the self-parking facility? I am staying on points and wondering what extra charges there might be.

Parking is not free. You park across the street and when you check in tell them you have parked across the street and they will give you a pass. There is also a resort fee.

tommy777 Mar 18, 08 4:58 pm

Report from stay March 13. 4 nights
 
I got the upgrade to one of the lovely Corner Suites and was a happy camper. Stay was a 50% off redemption offer.

Rooms
We had one of the Corner Suites which was nice. Old style TVs in both rooms.

Bed
First of all, they don't have Heavenly beds, a huge drawback!

Parking
Valet is slooooooooooow. Expect at least 15 minutes. Opted for self park after first night. The parking garage forces you to drive up 5 stories and then over to the next building and 5 stories down. It's a long hike. The reason is that the hotel has scaled back and only has a parking attendant in one of the sides. The parking garage was meant to have two entrances and exits, but the Westin Diplomat has decided to save money and make people spend 5 minutes driving through the entire structure. Not satisfactory at 18 bucks a day!! The commotion of getting out is another point: The parking attendant asks to see your room key in addition to the ticket. She then wants you to write your room number and name on the ticket. About half the time, they had to call the hotel to confirm for some reasons. Needless to say, a line was forming because of these ridiculous old fashioned way of running a parking garage..

Turn down
Turn down service 1 out of the 4 nights and the day they did, the chocolate was put upside down on the night stand..... To call it turn down service is stretching it.

Housekeeping
The bed looked like it was made by a 3 year old.. No refill of stuff in the bathroom.

Internet
I opted for the wireless internet in the room. It was 12.95 a day. The wireless is not good. When I complained, Sprint said the service wasn't official yet. The front desk told me they didn't have wireless in the rooms. I said they do, I got on it and paid for it. It was just slow and bad reception in the bedroom. He said I must have picked up the free lobby internet.. :rolleyes: I asked him where the hotel found that accesspoint, I would love to get my hands on an accesspoint that can go through 20 floors of concrete :D

I said it was impossible. The wireless was not free, I called down to get an access code, so even if the service was not official, it was there. He said there was no such thing and was rolling his eyes at me. I got a little annoyed and asked to talk to the manager who actually did the same as the other guy: It must have been the lobby internet.. I AGAIN told them I paid for it before being able to enter.

Concierge
Talk about a clueless bunch. We asked for some nice, close restaurants.. The concierge sent us to Las Olas 12 miles away :rolleyes:. I knew how far away it was, so I asked if there was anything closer. She said only mall restaurants.. I looked through the Diplomat Magazine provided in each room which had several pages about Downtown Hollywood and the restaurants there. Went there every night, great places to choose from.

Pool
Pool was nice, service was great. Prices not that bad. Food was good.

Restaurants
Ate at the burger place across the street. Fair enough. There are offers every day.

Executive lounge
Not very crowded. Free internet that actually works. Breakfast was awesome. The evening meals are a joke. A little cheese, fruit, some tuna salad and caprese salad, that's it. One of the nights they had some strange Prosciutto look a like..

Dessert: dry cookies and coffee...

General service
Big property = big trouble. But other hotels this size, including the Westin Maui can run a smooth, consistent operation. This was below par


Conclusion: If I paid the USD400 a night they wanted for a standard room the dates we were there, I would have been very disappointed. I expect a lot more for that kind of money in Florida...

BlissWorld Mar 18, 08 5:16 pm


Originally Posted by ENIAC (Post 9380595)
I don't think that's true. Last year I used mine at the Westin Place Madrid, and got a great suite. Starwood gives full benefits on any kind of stay booked directly.


Originally Posted by gleff (Post 9381066)
That's incorrect.

And Starwood Lurker agrees with me, fwiw. ;)
http://flyertalk.com/forum/showpost....&postcount=161

This is one of those rare occasions where I am glad to have been wrong :D :p


Originally Posted by tommy777 (Post 9429944)
Bed
First of all, they don't have Heavenly beds, a huge drawback!...

I can confirm this. I don't know why that is!!!! :confused: The regular rooms (our connecting room) had heavenly beds, but not the suites!!!

tommy777 Mar 18, 08 5:20 pm


Originally Posted by BlissWorld (Post 9430020)


I can confirm this. I don't know why that is!!!! :confused: The regular rooms (our connecting room) had heavenly beds, but not the suites!!!

That's what I've heard and it's confirmed if you try to book the hotel at spg.com.. When you read the description of the suites, it doesn't say "heavenly bed" like it does under the regular rooms.

It makes absolutely no sense at all...:confused:

Ztras Mar 18, 08 6:16 pm


Originally Posted by tommy777 (Post 9429944)
Internet
I opted for the wireless internet in the room. It was 12.95 a day. The wireless is not good. When I complained, Sprint said the service wasn't official yet. The front desk told me they didn't have wireless in the rooms. I said they do, I got on it and paid for it. It was just slow and bad reception in the bedroom. He said I must have picked up the free lobby internet.. :rolleyes: I asked him where the hotel found that accesspoint, I would love to get my hands on an accesspoint that can go through 20 floors of concrete :D

Did the wireless connection identify itself as belonging to the Westin? Is there any chance you were picking up the signal from another hotel?

tommy777 Mar 18, 08 7:25 pm


Originally Posted by Ztras (Post 9430273)
Did the wireless connection identify itself as belonging to the Westin? Is there any chance you were picking up the signal from another hotel?

hehe... definitely not.. I turned my laptop on and when you enter the "Westin" wireless access point, there's a log in window. It's a normal spg log in window, but it tells you to call the reception to get a code (which was my reservation number). I then put it in and choose the amount of days and the charge was on my bill.

The morons at the front desk at check out were probably not informed about the new service and suggested I had connected via Ethernet. I never plugged it in.... The manager said that "they were installing wireless internet, but it's not ready yet".... Well, I called the reception right after checking in and the person I talked to then was informed and prompted me the code immediately and I gained access.

It's just annoying that the weren't consistent/informed. The way that they both behaved at check out, didn't help

Hope this clarifies.

fly co to see the yanks Mar 18, 08 8:32 pm

the westin heavenly bed has been a standard for....years. i wonder how they got multi-year waiver. :confused:

if this is a corporate owned property, i can guess why. ;)

bsdstone Mar 18, 08 10:21 pm


Originally Posted by fly co to see the yanks (Post 9430818)
the westin heavenly bed has been a standard for....years. i wonder how they got multi-year waiver. :confused:

if this is a corporate owned property, i can guess why. ;)

I just stayed there for 5 nights. The first night they put us in a corner suite on the 5th floor with a promise to move us to a higher floor for the remaining four nights...the 5th floor suite had a heavenly bed.
They moved us to a suite on the 30th floor, and that too had a heavenly bed.

tommy777 Mar 19, 08 7:17 am


Originally Posted by bsdstone (Post 9431214)
I just stayed there for 5 nights. The first night they put us in a corner suite on the 5th floor with a promise to move us to a higher floor for the remaining four nights...the 5th floor suite had a heavenly bed.
They moved us to a suite on the 30th floor, and that too had a heavenly bed.

I can guarantee you that our suite did not have the heavenly bed. We have a Westin heavenly bed in our guest bedroom at home. The bed in our suite was a cheap, thin Serta.

KENNECTED Mar 19, 08 7:27 am


Originally Posted by tommy777 (Post 9432419)
I can guarantee you that our suite did not have the heavenly bed. We have a Westin heavenly bed in our guest bedroom at home. The bed in our suite was a cheap, thin Serta.

I think William has answered this, but aren't there different bedding/mattress brands that SPG properties can use to make the "heavenly bed" based on location/region?

tommy777 Mar 19, 08 7:43 am


Originally Posted by Cheap Elite (Post 9432466)
I think William has answered this, but aren't there different bedding/mattress brands that SPG properties can use to make the "heavenly bed" based on location/region?

I've stayed a couple of times at the Westin Fort Lauderdale about 10 miles away from the Diplomat. They have the regular heavenly bed.... The beds we slept in at the Diplomat are NOT acceptable standard to call a Heavenly Bed. It's the type of mattress I had in college..

I'm pretty sure Bliss is right. Some of the rooms at the diplomat has the Heavenly Bed, some don't.

Here are the SPG website descriptions:

Superior Non-smoking Room, Heavenly Bed, Resort View, Separate Shower/bath, Large Marble Bathroom

Grand Deluxe Non-smoking Room, Heavenly Bed, Oceanfront, Step Out Balcony, Separate Shower/bath

Club Floor Non-smoking Room, Heavenly Bed, Resort View, Continental Brkfst, Evening Hors D'oeuvres

Diplomat Suite, Non-smoking Room, Resort View, Sofa And Coffee Table, Separate Shower/bath

Corner Suite, Non-smoking Room, Ocean View, Spacious Private Balcony, Walk-in Wardrobe

Club Floor Suite, Heavenly Bed, Resort View, Continental Brkfst, Evening Hors D'oeuvres

This is cut and paste from the SPG website. Note that the description of the Diplomat Suite and Corner Suite does not include Heavenly Bed... In the club floor suites, it looks like they have replaced the crappy Sertas.

BlissWorld Mar 19, 08 9:22 am


Originally Posted by tommy777 (Post 9432419)
I can guarantee you that our suite did not have the heavenly bed. We have a Westin heavenly bed in our guest bedroom at home. The bed in our suite was a cheap, thin Serta.

I can also gurantee that the suite (club floor suite) did not have the heavenly bed either. I can further gurantee that my connecting room (regular room) had the heavenly bed, but my master bedroom in the suite did not.



Originally Posted by tommy777 (Post 9432545)
I'm pretty sure Bliss is right. Some of the rooms at the diplomat has the Heavenly Bed, some don't...

Of course I'm right ;) :p

Starwood Lurker Mar 19, 08 1:37 pm


Originally Posted by tommy777 (Post 9433028)
...Now, can anyone please explain WHY?? :confused:

Yes. It is a fairly simple explanation, really.

Starwood did not take over the management of this hotel until shortly after it had already been fully-outfitted, and so it turns out that all of the beds that were purchased originally were not the usual Heavenly Bed mattress(es) and box springs. At the time of their purchase and installation, no one knew this hotel was going to be branded as a Westin, so there was no consideration of that as a criterion.

In cases such as this one...where the bedding is fully new...the brand grants an exception to this portion of the brand standard with the understanding that when new beds are purchased down the road, they will be the real Heavenly Bed. In fact, some of the original bedding has already been replaced with the true Heavenly Bed and we expect that the rest at this particular resort will be replaced by the end of the year.

Hope that helps.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

[email protected]

tommy777 Mar 20, 08 11:01 am

Thank you, William.

I hope Starwood realizes that we are talking Red Roof Inn quality on the current mattresses.

Today I got hit by a 40 USD minibar bill. Talked to the hotel, supposedly I had taken a few bottles of water and some other stuff she couldn't figure out what was.. Of course, we went water shopping after discovering the only outrageous price at this hotel: One bottle of Panna: 7 bucks.

Had to raise my voice to get the charges reversed..


All times are GMT -6. The time now is 5:01 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.