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-   -   GONE : Westin Diplomat, Hollywood, FL [Master Thread] : Left Starwood 30 Oct 2014 (https://www.flyertalk.com/forum/starwood-starwood-preferred-guest/175890-gone-westin-diplomat-hollywood-fl-master-thread-left-starwood-30-oct-2014-a.html)

SAN 1K Sep 2, 14 8:16 pm


Originally Posted by Starwood Lurker II (Post 23459387)
Hi,

I was informed that non-award reservations made before the sale will be honored.

Let us know how we can assist with your inquiry. PM/Email, the channels are opened.

[email protected]

Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd

I have a paid reservation in very early November. Fair enough it they will "honor" it. But should I assume that the suite night awards won't work? Should I assume that I'll get no platinum benefits? Should i assume that I'll earn no SPG points?

SAN 1K Sep 2, 14 8:21 pm

Odd - on the Starwood APP they are taking reservations thru December 31st

controller1 Sep 2, 14 8:33 pm


Originally Posted by SAN 1K (Post 23464792)
I have a paid reservation in very early November. Fair enough it they will "honor" it. But should I assume that the suite night awards won't work? Should I assume that I'll get no platinum benefits? Should i assume that I'll earn no SPG points?

Yes, your assumption is correct.
Yes, your assumption is correct.
Yes, your assumption is correct.

Pa Kettle Sep 3, 14 7:46 am


Originally Posted by SAN 1K (Post 23464814)
Odd - on the Starwood APP they are taking reservations thru December 31st

Award or paid?

mke9499 Sep 3, 14 9:01 am


Originally Posted by Pa Kettle (Post 23466911)
Award or paid?

You can book thru end of 2015 on Starwood site for revenue stay, including special rates, such as AAA.

Message appearing when trying to book award stay:


SPG redemption options may be available. For information, call 888-625-4990.
SPG Cash & Points, SPG Member-Only Hot Escapes are not available for your dates. See Lowest Standard Rates below, or browse Flexible Dates Calendar to find available dates for your rate preferences.

Starwood Lurker Sep 3, 14 9:52 am


Originally Posted by mke9499 (Post 23467337)
You can book thru end of 2015 on Starwood site for revenue stay, including special rates, such as AAA.

Message appearing when trying to book award stay:

Yes, this would be normal expectations. You can book paid rates through Starwood, with some limited exceptions, right up to the minute the property is deactivated. But, while you will have a rate and reservation that the hotel will honor, it will not earn Starpoints, stay/night credit, and you will receive no in-hotel SPG elite member benefits if the stay falls in a time frame after the hotel leaves Starwood.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

reuthermonkey Sep 3, 14 10:44 am


Originally Posted by SAN 1K (Post 23464792)
I have a paid reservation in very early November. Fair enough it they will "honor" it. But should I assume that the suite night awards won't work? Should I assume that I'll get no platinum benefits? Should i assume that I'll earn no SPG points?

Considering it will be a Hilton in early November, it's probably a safe assumption that you won't get Starpoints for staying at a Hilton.

Now, you can always try to contact the hotel GM directly and explain that you'd like to stay there, but with the reflagging you are looking at other options. Maybe the hotel itself will work directly with you to 'incentivize' you to stay rather than go to a different SPG property. But when Nov 1 comes around, it's clearly out of SPG's hands.

Yul_voyager Sep 3, 14 1:38 pm

Funny that the Diplomat is in the weekly hot escapes...

Flews Sep 3, 14 2:29 pm


Originally Posted by Yul_voyager (Post 23468899)
Funny that the Diplomat is in the weekly hot escapes...

Week after Labour Day, not exactly high season?

Cheers,

controller1 Sep 3, 14 2:51 pm


Originally Posted by Yul_voyager (Post 23468899)
Funny that the Diplomat is in the weekly hot escapes...

All the restaurants at the Diplomat are also participating in the latest SPG F&B promo.

Eujeanie Sep 3, 14 3:14 pm

I don't see anything wrong with any of that, they're still Starwood until the day they are not.

Medved Sep 4, 14 10:32 am


Originally Posted by Starwood Lurker (Post 23467635)
Yes, this would be normal expectations. You can book paid rates through Starwood, with some limited exceptions, right up to the minute the property is deactivated. But, while you will have a rate and reservation that the hotel will honor, it will not earn Starpoints, stay/night credit, and you will receive no in-hotel SPG elite member benefits if the stay falls in a time frame after the hotel leaves Starwood.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

William,
If a booking starts Oct 25th and ends Nov 2nd, do SPG benefits apply to all, or none or partially?

Starwood Lurker Sep 4, 14 10:42 am


Originally Posted by Medved (Post 23473848)
William,
If a booking starts Oct 25th and ends Nov 2nd, do SPG benefits apply to all, or none or partially?

Partially. SPG would want members to receive the appropriate credit for their time at the resort when it was affiliated with Starwood; however, in order to do so, we would need members to contact Program Services with the request along with their folio from the stay once it is completed. They can be sent to [email protected] for this purpose.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

mke9499 Sep 4, 14 11:34 am

More info:

http://www.local10.com/news/thayer-l...t-spa/27845862


The hotel, which was originally opened in 1959, will remain open and fully operational and will conduct business as usual during the transition, according to representatives with Thayer. In addition, all existing reservations will be honored.
Slight error in opening date of this property, which actually opened in 2002 (prior Diplomat structure, which opened in 1959, was demolished).

New owner beginning $100 million "enhancement" to property "later this year."

mke9499 Sep 4, 14 12:18 pm


Originally Posted by Starwood Lurker (Post 23467635)
Yes, this would be normal expectations. You can book paid rates through Starwood, with some limited exceptions, right up to the minute the property is deactivated. But, while you will have a rate and reservation that the hotel will honor, it will not earn Starpoints, stay/night credit, and you will receive no in-hotel SPG elite member benefits if the stay falls in a time frame after the hotel leaves Starwood.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Update from Starwood...

Your existing reservations for arrival after 10.29.2014 will not be honored if it's
  • An award booking with points
  • Paid stay booked with SPG member rate

It makes no difference when the reservation was made.

Starwood will offer nearest available property as alternate, but nothing other than that. Current room rates apply for alternative properties.

Emails are beginning to be sent, notifying guests of the situation and listing contact information for assistance.

I can't possibly imagine how many guests are impacted by this, especially with the peak season approaching. I truly feel for those on the front lines, who will be fielding the phone calls from disgruntled guests.


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