GONE : Westin Diplomat, Hollywood, FL [Master Thread] : Left Starwood 30 Oct 2014
Apr 17, 2012, 8:02 pm
#466
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Join Date: May 2003
Location: AA Plat / UA NOTHING / Alaska 75K / Hyatt Diamond / SPG LT Plat / Marriott Gold / Priority Club Plat / Hertz Pres
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Probably not many but I've had one. Very spacious but my girl really prefers the ones w/ that have one.
Originally Posted by Eujeanie
I'm looking to book a Club Level Suite, but it doesn't specifically say it is at the beach location (which I want).
Does the Golf Location even HAVE Club Level Suites? If they don't, can I assume
it is the Beach Location? What are the chances there would be a balcony with this room...do any suites NOT have balconies?
Does the Golf Location even HAVE Club Level Suites? If they don't, can I assume
it is the Beach Location? What are the chances there would be a balcony with this room...do any suites NOT have balconies?
Apr 17, 2012, 9:24 pm
#467
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,217
OK, it's a little more complicated. I've already booked the dates I want, but I really need someone to look at this and pinch me to see if I'm awake. I think this is an awesome deal, balcony or no. This is what I have found:
Suites Guys' Golf Getaway Package from 152 USD 632-768 sq. ft. / 59-71 m˛
Separate living area
Heavenly Bed & Bath
Available in all rooms in the hotel:
Additional Amenities
Suite Bedroom
Diplomat Suite Parlor
Corner Suite Parlor
Golf Location Suite
Club Suite Parlor
Dates Flexible? One-bedroom suite, non-smoking: King Bed, 632-712 sq. ft. / 59-66 m˛, Club floor suite, Evening hors d'oeuvres
Guys' Golf Getaway PackageNo penalty for changes/cancellations until 04/09/2013
No deposit required
Full Description
Guys' Golf Getaway PackageClosePlan the perfect golf weekend. Hit the course and spend the day perfecting your swing on our championship-managed course. Beer and Chips welcome amenity for two, $50 off round of golf (per room, per stay) and 4pm late checkout, based on availability
USD 152.00
Per Room / Night
***based on this description, can anyone tell if this is at the Beach Location or Golf Location? Can you tell if the suite will have a balcony? Why do they list all the names of the suites - I have no idea which one I'm booking. If anyone is familiar with these types of packages...what happens if you don't play golf? We don't care about foregoing the $50 off. And we're not "Guys", either. We just want this deal for $152 a night.
Is this as good a deal as I think it is? (I mean, HALF the price of the ROOMS for that time period)...we've been to the hotel before and loved it, this seems too good to be true.
Suites Guys' Golf Getaway Package from 152 USD 632-768 sq. ft. / 59-71 m˛
Separate living area
Heavenly Bed & Bath
Available in all rooms in the hotel:
Additional Amenities
Suite Bedroom
Diplomat Suite Parlor
Corner Suite Parlor
Golf Location Suite
Club Suite Parlor
Dates Flexible? One-bedroom suite, non-smoking: King Bed, 632-712 sq. ft. / 59-66 m˛, Club floor suite, Evening hors d'oeuvres
Guys' Golf Getaway PackageNo penalty for changes/cancellations until 04/09/2013
No deposit required
Full Description
Guys' Golf Getaway PackageClosePlan the perfect golf weekend. Hit the course and spend the day perfecting your swing on our championship-managed course. Beer and Chips welcome amenity for two, $50 off round of golf (per room, per stay) and 4pm late checkout, based on availability
USD 152.00
Per Room / Night
***based on this description, can anyone tell if this is at the Beach Location or Golf Location? Can you tell if the suite will have a balcony? Why do they list all the names of the suites - I have no idea which one I'm booking. If anyone is familiar with these types of packages...what happens if you don't play golf? We don't care about foregoing the $50 off. And we're not "Guys", either. We just want this deal for $152 a night.
Is this as good a deal as I think it is? (I mean, HALF the price of the ROOMS for that time period)...we've been to the hotel before and loved it, this seems too good to be true.
Apr 17, 2012, 9:56 pm
#468
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,302
Doesn't it say golf location right in what you've copied?
Call to be sure.
Call to be sure.
Apr 18, 2012, 7:41 am
#469
Company Representative - Westin Diplomat Hollywood, FL
Join Date: Nov 2011
Posts: 18
I'm looking to book a Club Level Suite, but it doesn't specifically say it is at the beach location (which I want).
Does the Golf Location even HAVE Club Level Suites? If they don't, can I assume it is the Beach Location? What are the chances there would be a balcony with this room...do any suites NOT have balconies?
Does the Golf Location even HAVE Club Level Suites? If they don't, can I assume
it is the Beach Location? What are the chances there would be a balcony with this room...do any suites NOT have balconies?The club level suites are only located at the beach location but unfortunately not all of them have balconies, therefore it's not guarateed. Once the reservation is in we can put in the request and we'll do our best to accommodate it.
Let me know if you have any other questions.
Have a great day!
Erick
Apr 18, 2012, 7:49 am
#470
Join Date: May 2009
Location: MSP
Programs: Promus Preferred, ITT Sheraton Club
Posts: 674
I had a pretty nasty stay here a few weeks ago. The hotel had zero upgrades available (fine, whatever) but gave me a handicapped room on a low level. When I asked about anything higher the front desk agent said "well, you should have gotten here earlier" (we arrived after midnight due to a long, delayed flight).
The room itself was nothing special and items were broken: hydraulic closer on the room door was broken (safety issue) and the safe was broken (security issue). Took the management 26 hours from initial repair requests for these issues to be resolved. The staff here were unhelpful and inefficient.
I was very unimpressed with this hotel. I stayed here because the positive treatment SPG Plat members supposedly receive. Certainly was not the case for me. Wasted vacation.
The room itself was nothing special and items were broken: hydraulic closer on the room door was broken (safety issue) and the safe was broken (security issue). Took the management 26 hours from initial repair requests for these issues to be resolved. The staff here were unhelpful and inefficient.
I was very unimpressed with this hotel. I stayed here because the positive treatment SPG Plat members supposedly receive. Certainly was not the case for me. Wasted vacation.
Apr 18, 2012, 8:13 am
#471
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,217
Hi Erick, I just hung up with Maja in reservations and she also confirmed everything you said...it is the Beach Location, and balconies on request. She also confirmed that we do NOT have to play golf (we just forego the $50 reduction).
This will be our second time at this property and I simply can't wait...we found not one fault with it, and it ranks among the nicest beach properties we've ever stayed.
If you like I can PM you our confirmation so you can double-check everything is in order, I'd really appreciate it.
This is a fantastic rate and I feel so fortunate I stumbled across it.
This will be our second time at this property and I simply can't wait...we found not one fault with it, and it ranks among the nicest beach properties we've ever stayed.
If you like I can PM you our confirmation so you can double-check everything is in order, I'd really appreciate it.
This is a fantastic rate and I feel so fortunate I stumbled across it.
Apr 18, 2012, 8:17 am
#472
Company Representative - Westin Diplomat Hollywood, FL
Join Date: Nov 2011
Posts: 18
Hello Minneapolis,
First off I'd like to apologize on behalf of everyone here at the Diplomat if we didn't meet your expectations. The service issues you hadduring during your stay are unacceptable and not to our standards at all. Again, I offer my sinecre apology.
We've implemented a new pricing strategy for our suites which has made has made them more accessible at lower rates. On top of that Starwood has the new Suite Night Rewards program which has added to the increase in suite bookings.
I hope that this does not keep you from giving us another opportunity.
Please feel free to contact me directly.
Regards,
Erick M.
First off I'd like to apologize on behalf of everyone here at the Diplomat if we didn't meet your expectations. The service issues you hadduring during your stay are unacceptable and not to our standards at all. Again, I offer my sinecre apology.
We've implemented a new pricing strategy for our suites which has made has made them more accessible at lower rates. On top of that Starwood has the new Suite Night Rewards program which has added to the increase in suite bookings.
I hope that this does not keep you from giving us another opportunity.
Please feel free to contact me directly.
Regards,
Erick M.
Apr 18, 2012, 1:13 pm
#473
Join Date: May 2009
Location: MSP
Programs: Promus Preferred, ITT Sheraton Club
Posts: 674
So the inference from this is that it will now be extremely difficult to get a standard Platinum upgrade at the Diplomat?
Apr 18, 2012, 3:17 pm
#474
Company Representative - Westin Diplomat Hollywood, FL
Join Date: Nov 2011
Posts: 18
That is not the case at all, we will always try our best to upgrade our loyal Platinum customers if we can but we can't guarantee any upgrades until check in. However, with the roll out of Suite Night Rewards it will give Platinum members more power to guarantee suites prior to their arrival.
Apr 18, 2012, 4:04 pm
#475
Join Date: Mar 2011
Posts: 189
For what it's worth I took my family to this property last Thanksgiving to spend the holiday with some relatives coming down from New England. After striking out on a number of attempts to redeem a SPG Getaway Free Night award at other properties, I was able to modify a 4 night C&P stay to 3 nights C&P + Getaway Free shortly before the stay. I was happy with every aspect of the stay. If I was forced to find a complaint I guess it would be that the check-in process took awhile.
Apr 18, 2012, 6:16 pm
#476
Join Date: Feb 2010
Programs: Lifetime Bonvoy Titanium
Posts: 87
I just stayed there and I did not use the free suite upgrades I earned and I was still upgraded to a suite for the 3 nights I spent there. It didn't have a balcony but the room was huge and I spent most of the time by the pool and beach so it really didn't matter.
Apr 18, 2012, 10:30 pm
#477
Join Date: Nov 2002
Location: Missouri, USA
Programs: Marriott Platinum Elite, AA Platinum, Delta Gold
Posts: 100
Minneapolis,
That is not the case at all, we will always try our best to upgrade our loyal Platinum customers if we can but we can't guarantee any upgrades until check in. However, with the roll out of Suite Night Rewards it will give Platinum members more power to guarantee suites prior to their arrival.
That is not the case at all, we will always try our best to upgrade our loyal Platinum customers if we can but we can't guarantee any upgrades until check in. However, with the roll out of Suite Night Rewards it will give Platinum members more power to guarantee suites prior to their arrival.
I was very surprised and pleased to be upgraded to a 2 room corner suite on the 17th floor overlooking the ocean. I must say, the view was fantastic and the room very nice.
I thoroughly enjoyed my stay. Was very impressed with the service. I will be back again. More than likely, this summer with my 2 kids, but then again maybe I'll leave them at home!!
Last edited by syndney; Apr 19, 2012 at 3:55 am Reason: sp
Apr 19, 2012, 9:09 am
#478
Company Representative - Westin Diplomat Hollywood, FL
Join Date: Nov 2011
Posts: 18
Just wanted to say, I stayed here on March 27 for two nights with my DH. I was concerned because I lost Platinum status this year because my job has me traveling to Little Rock, AR (which has NO Starwood options) and was therefore unable to make the appropriate night/stay requirement. I wasn't sure what to expect as a gold.
I was very surprised and pleased to be upgraded to a 2 room corner suite on the 17th floor overlooking the ocean. I must say, the view was fantastic and the room very nice.
I thoroughly enjoyed my stay. Was very impressed with the service. I will be back again. More than likely, this summer with my 2 kids, but then again maybe I'll leave them at home!!
I was very surprised and pleased to be upgraded to a 2 room corner suite on the 17th floor overlooking the ocean. I must say, the view was fantastic and the room very nice.
I thoroughly enjoyed my stay. Was very impressed with the service. I will be back again. More than likely, this summer with my 2 kids, but then again maybe I'll leave them at home!!
I've very glad you enjoyed the time you stayed with us. We look forward to having you visit us again soon... with or without the kids
Apr 19, 2012, 9:11 am
#479
Company Representative - Westin Diplomat Hollywood, FL
Join Date: Nov 2011
Posts: 18
Hi Erick, I just hung up with Maja in reservations and she also confirmed everything you said...it is the Beach Location, and balconies on request. She also confirmed that we do NOT have to play golf (we just forego the $50 reduction).
This will be our second time at this property and I simply can't wait...we found not one fault with it, and it ranks among the nicest beach properties we've ever stayed.
If you like I can PM you our confirmation so you can double-check everything is in order, I'd really appreciate it.
This is a fantastic rate and I feel so fortunate I stumbled across it.
This will be our second time at this property and I simply can't wait...we found not one fault with it, and it ranks among the nicest beach properties we've ever stayed.
If you like I can PM you our confirmation so you can double-check everything is in order, I'd really appreciate it.
This is a fantastic rate and I feel so fortunate I stumbled across it.
I'm sure Maja took care of the reservation but please feel free to PM me so that I can review it myself.
Regards,
Erick
Apr 19, 2012, 8:30 pm
#480
Join Date: Aug 2004
Programs: SPG Lifetime Platinum, United Premierl Platinum, Marriott Platinum, Hilton Gold
Posts: 114
The best resort for platinums
Just completed my 50th stay at the Diplomat in the past 10 years. For those that have never stayed and are searching for information...
Out of all of the properties i have visited, this is by far the best for consistency in ensuring platinum benefits.
I am 50/50 for a suite upgrade at the property, always granted club access, which is the nicest club room I have ever seen (however food and drink offerings have deteriotrated through the years, but are still better than most hotels.). The club balconies with views of the intercoastal and the beach are amazing.
Almost always, I am granted a late checkout, even though its a resort.
Out of all of the properties i have visited, this is by far the best for consistency in ensuring platinum benefits.
I am 50/50 for a suite upgrade at the property, always granted club access, which is the nicest club room I have ever seen (however food and drink offerings have deteriotrated through the years, but are still better than most hotels.). The club balconies with views of the intercoastal and the beach are amazing.
Almost always, I am granted a late checkout, even though its a resort.