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Exclusive (not available to everyone) bonus offer - April 2016

Exclusive (not available to everyone) bonus offer - April 2016

 
Old Jul 21, 16, 2:43 pm
  #241  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by westers View Post
Has anyone else had problems with Starwood not honouring the promotion? I received get 3K points every 3 stays up to a max of 9K points which I got 6K points from, however I signed my mum up and she received a free cat 1-5 night after 2 stays up to a max of 2 free nights.

Despite emails starwood are now saying that she wasn't eligible for the promotion. Unfortunately I never took a screenshot but it is very frustrating as I know she was registered as I went back on the page to check the terms and conditions as she changed stays to get her free nights and booked flights to use them in Portugal, both of us are plat not that that makes a difference.

Thanks

Westers
If it is a matter of her not being registered, despite your recollection, you should have received an email confirmation of registration. If you have that, we can ask that it be looked into further. Without it, there isn't much we can offer in the way of support.

But, if you have it and will send it to us at the email address below, we'll be glad to take a look.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Jul 21, 16, 2:44 pm
  #242  
 
Join Date: Jan 2013
Programs: AA EP, SPG Plat
Posts: 2,271
So I had the stay 2 get 1, stay another 2 get another 1 (cat1-5) cert offer. I found out the hard way last second that these certs didn't include luxury collection like the US Grant. The agent was shocked as well when trying to book a standard room for me that showed available and even on points. She explicitly said T&C's excluded Luxury Collection. I was in a time crunch, booking one hour out, so settled with the Westin next door.
frudd38 is offline  
Old Jul 21, 16, 2:49 pm
  #243  
 
Join Date: Dec 2003
Location: UK
Posts: 790
Originally Posted by Starwood Lurker View Post
If it is a matter of her not being registered, despite your recollection, you should have received an email confirmation of registration. If you have that, we can ask that it be looked into further. Without it, there isn't much we can offer in the way of support.

But, if you have it and will send it to us at the email address below, we'll be glad to take a look.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Thanks William,

Neither of us received a confirmation email, hence why I didn't think it was strange when she didn't receive one either. After her first two stays posted and no free night was received she emailed starwood to ask why it hadn't and they said it could take a few weeks and didn't at that point mention she wasn't registered. She definitely was registered and there has been a mistake within the starwood systems.

Thanks

Andrew Molloy
westers is offline  
Old Jul 21, 16, 2:50 pm
  #244  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by frudd38 View Post
So I had the stay 2 get 1, stay another 2 get another 1 (cat1-5) cert offer. I found out the hard way last second that these certs didn't include luxury collection like the US Grant. The agent was shocked as well when trying to book a standard room for me that showed available and even on points. She explicitly said T&C's excluded Luxury Collection. I was in a time crunch, booking one hour out, so settled with the Westin next door.
Got to be something else other than the US Grant being part of The Luxury Collection because they are not excluded from this offer.

But, if you are all set, no worries.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  

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