suite usage 2 -> 3 people (Additional charge appropriate?)
#31
Join Date: Aug 2010
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Impossible?
Have you tried calling them?
Have you tried calling them?
#32
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After the fact justifications don't matter. If the property wants to charge more for an extra person, that is the property's prerogative. If OP doesn't want to pay the upcharge, it is his prerogative to stay somewhere else.
If OP initiates a chargeback, this will be an easy denial and if OP persists in this form of petty fraud, he will soon find that his CC issuer will revoke his card because dealing with the petty fraud is a costly overhead item which makes him a not worthwhile customer.
The only reason not to have asked at check-in was for fear of the answer. If you fear the answer, don't bother.
If OP initiates a chargeback, this will be an easy denial and if OP persists in this form of petty fraud, he will soon find that his CC issuer will revoke his card because dealing with the petty fraud is a costly overhead item which makes him a not worthwhile customer.
The only reason not to have asked at check-in was for fear of the answer. If you fear the answer, don't bother.
#33
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Exactly.
#34
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So intent to have someone else sleep in the room is what counts? If I made a reservation for 2 and then my friend left before going to sleep, do you think the hotel would give me money back? Of course they wouldn't. Again - if there's no breakfast included or a per person tax issue there shouldn't be any reason to keep count and charge more unless it's a fire code occupancy issue.
#35
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So intent to have someone else sleep in the room is what counts? If I made a reservation for 2 and then my friend left before going to sleep, do you think the hotel would give me money back? Of course they wouldn't. Again - if there's no breakfast included or a per person tax issue there shouldn't be any reason to keep count and charge more unless it's a fire code occupancy issue.
#36
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In this case the OP made a reservation for two with the intention of having two. Then when he/she saw there was another bed, another guest was invited. (Who am I to judge the situation? Menage a trois? Stopping a drunk friend from driving home? Who cares) By your standards, the hotel shouldn't have charged for the third person since the original intent was to have two people and that's what was reserved. I have taken two rooms at the Sheraton in Rome with my wife and kids since the "rules" there only allow three people per room (fire codes according to them, revenue "enhancement" if you ask me) while at the Sheraton in NYC, all four of us have stayed in the same room (which was much smaller in NY, by the way) because the rules didn't prohibit it. I think the OPs situation is not the same.
#37
Join Date: Apr 2015
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In this case the OP made a reservation for two with the intention of having two. Then when he/she saw there was another bed, another guest was invited. (Who am I to judge the situation? Menage a trois? Stopping a drunk friend from driving home? Who cares) By your standards, the hotel shouldn't have charged for the third person since the original intent was to have two people and that's what was reserved.
#38
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You're playing fast and loose with the concept of "original intent." When the poster to whom you're replying said "original intent," he or she was referring to the fact that the OP invited the third guest over with the intention of having that person sleep in the suite. That's the intent that's relevant. This is not someone who accidentally fell asleep after a few too many drinks, it's someone who was invited over to sleep in the suite, which is a violation of the rate rules.
#39
Join Date: Jun 2007
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i feel strongly about hotels not making a distinction anywhere between baby/toddler/child and grown ups. making a reservation for 2 adults and two small kids is impossible on most sites therefore i have no way to find out what the rules (or real constraints) actually are.
I always understood that traveling with older kids would be an issue if I wanted 3 people in a hotel room, especially in Europe with small rooms and more strict rules about occupancy.
#40
Join Date: Apr 2015
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No, when the OP made the reservation, it was for 2 people then after check-in decided to invite a 3rd. Just like if someone makes a reservation for one and then picks someone up in a bar who sleeps over. I can just imagine the hotel front desk clerk asking someone with a single person reservation coming back from the club late at night with someone else asking "do you intend to have him/her sleep over?" as they walk through the lobby. I think any hotel that did that should lose a lot of business for that kind of behavior. They certainly wouldn't get mine again.
No idea about the picking up a girl at the bar scenario, but I imagine it's fairly rare to pick up someone at the bar to go from two to three in a room (one to two would be much more likely, but I don't know of any SPG hotels that charge extra for double occupancy). I don't know though -- maybe other SPG elites have had better luck than me using their Global Ambassador credentials to impress strangers enough to have a threesome.
#41
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You're playing fast and loose with the concept of "original intent." When the poster to whom you're replying said "original intent," he or she was referring to the fact that the OP invited the third guest over with the intention of having that person sleep in the suite. That's the intent that's relevant. This is not someone who accidentally fell asleep after a few too many drinks, it's someone who was invited over to sleep in the suite, which is a violation of the rate rules.
... whom OP intended to have sleep over. Very different from picking someone up in a bar. When OP saw the new room, s/he called friend and invited him/her to stay for the night because the room was so big. OP's intent changed when s/he saw the room. Very different.
#42
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Just to bring the discussion back to what actually happened...
The OP did right telling them the number of guests had changed. The rate charged is what is in question. We all can have our own idea of what numbers should be used to determine room rates. I suspect many properties figure two guests per room and prices the rooms accordingly. If a room is assigned that can accommodate more, they eat any additional cost to maintain it (if two are in the room). If they wish to charge a fee for additional guests, presuming additional cleaning costs and the such, that is their prerogative. In this case, it should have been disclosed at check-in. Maybe challenging the charge at check-out would have gotten it reversed.
Id suggest doing a dummy booking for three and see what shows up online. If there is no uplift, then complain to the property and ask the difference be refunded. If it's greater than 30Euro, enjoy your discount!
I booked a room for 2 people, got upgraded to a suite with 2 bedrooms.
So i invited someone to sleep in the second room. At checkin i told this change from 2-3 people. At checkout i had to pay 30 EUR extra for this. Is this ok?
In the same hotel i once changed from 2-3 people by calling the hotel before and there was no extra fee, so i wonder whats up.
So i invited someone to sleep in the second room. At checkin i told this change from 2-3 people. At checkout i had to pay 30 EUR extra for this. Is this ok?
In the same hotel i once changed from 2-3 people by calling the hotel before and there was no extra fee, so i wonder whats up.
Id suggest doing a dummy booking for three and see what shows up online. If there is no uplift, then complain to the property and ask the difference be refunded. If it's greater than 30Euro, enjoy your discount!
#43
Join Date: Apr 2009
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A quick search of the SPG site in for next week in London shows the following:
3 adults per room:
Sheraton Skyline - 155GBP
Sheraton Heathrow 139GBP
2 adults per room:
Sheraton Skyline - 155GBP
Sheraton Heathrow 114GBP
1 adult per room:
Sheraton Skyline - 155GBP
Sheraton Heathrow 114GBP
Given that two hotels of the same brand just down the road from each other have such differing rates for 3 vs. 2 people (and that there's no difference for 1-3 people at the Skyline) I'd say the OP has a right to be miffed.
3 adults per room:
Sheraton Skyline - 155GBP
Sheraton Heathrow 139GBP
2 adults per room:
Sheraton Skyline - 155GBP
Sheraton Heathrow 114GBP
1 adult per room:
Sheraton Skyline - 155GBP
Sheraton Heathrow 114GBP
Given that two hotels of the same brand just down the road from each other have such differing rates for 3 vs. 2 people (and that there's no difference for 1-3 people at the Skyline) I'd say the OP has a right to be miffed.
#44
Join Date: Apr 2015
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Why would another hotel's different policy mean the OP has a right to be miffed? There are obviously standard policies that apply across all Sheratons, but I don't think there's an official SPG policy on charging for a third occupant. If there isn't, then it's up to the hotel to set its own policy. If someone doesn't like that policy, then he's welcome to go just down the road and stay at the hotel whose policies he likes more.
#45
Join Date: Mar 2015
Posts: 1,989
Why would another hotel's different policy mean the OP has a right to be miffed? There are obviously standard policies that apply across all Sheratons, but I don't think there's an official SPG policy on charging for a third occupant. If there isn't, then it's up to the hotel to set its own policy. If someone doesn't like that policy, then he's welcome to go just down the road and stay at the hotel whose policies he likes more.