Impossible?
Have you tried calling them? |
After the fact justifications don't matter. If the property wants to charge more for an extra person, that is the property's prerogative. If OP doesn't want to pay the upcharge, it is his prerogative to stay somewhere else.
If OP initiates a chargeback, this will be an easy denial and if OP persists in this form of petty fraud, he will soon find that his CC issuer will revoke his card because dealing with the petty fraud is a costly overhead item which makes him a not worthwhile customer. The only reason not to have asked at check-in was for fear of the answer. If you fear the answer, don't bother. |
Originally Posted by NYTA
(Post 26265706)
What if I invited a friend over who wasn't planning on it but fell asleep in my room?
Originally Posted by Often1
(Post 26268476)
After the fact justifications don't matter. If the property wants to charge more for an extra person, that is the property's prerogative. If OP doesn't want to pay the upcharge, it is his prerogative to stay somewhere else.
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Originally Posted by Dr. HFH
(Post 26270838)
That's different. OP's plan from the beginning in this case was for the additional person to sleep there.
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Originally Posted by NYTA
(Post 26271334)
So intent to have someone else sleep in the room is what counts? If I made a reservation for 2 and then my friend left before going to sleep, do you think the hotel would give me money back? Of course they wouldn't. Again - if there's no breakfast included or a per person tax issue there shouldn't be any reason to keep count and charge more unless it's a fire code occupancy issue.
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Originally Posted by Dr. HFH
(Post 26271470)
If you make a rezzie for two people when you intend to have three, that's a problem. Why not just tell the truth? You don't like the hotel's rules about more than two people? Don't stay there.
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Originally Posted by NYTA
(Post 26271873)
In this case the OP made a reservation for two with the intention of having two. Then when he/she saw there was another bed, another guest was invited. (Who am I to judge the situation? Menage a trois? Stopping a drunk friend from driving home? Who cares) By your standards, the hotel shouldn't have charged for the third person since the original intent was to have two people and that's what was reserved.
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Originally Posted by BOSTransplant
(Post 26272200)
You're playing fast and loose with the concept of "original intent." When the poster to whom you're replying said "original intent," he or she was referring to the fact that the OP invited the third guest over with the intention of having that person sleep in the suite. That's the intent that's relevant. This is not someone who accidentally fell asleep after a few too many drinks, it's someone who was invited over to sleep in the suite, which is a violation of the rate rules.
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Originally Posted by azepine00
(Post 26267035)
i feel strongly about hotels not making a distinction anywhere between baby/toddler/child and grown ups. making a reservation for 2 adults and two small kids is impossible on most sites therefore i have no way to find out what the rules (or real constraints) actually are.
I always understood that traveling with older kids would be an issue if I wanted 3 people in a hotel room, especially in Europe with small rooms and more strict rules about occupancy. |
Originally Posted by NYTA
(Post 26273222)
No, when the OP made the reservation, it was for 2 people then after check-in decided to invite a 3rd. Just like if someone makes a reservation for one and then picks someone up in a bar who sleeps over. I can just imagine the hotel front desk clerk asking someone with a single person reservation coming back from the club late at night with someone else asking "do you intend to have him/her sleep over?" as they walk through the lobby. I think any hotel that did that should lose a lot of business for that kind of behavior. They certainly wouldn't get mine again.
No idea about the picking up a girl at the bar scenario, but I imagine it's fairly rare to pick up someone at the bar to go from two to three in a room (one to two would be much more likely, but I don't know of any SPG hotels that charge extra for double occupancy). I don't know though -- maybe other SPG elites have had better luck than me using their Global Ambassador credentials to impress strangers enough to have a threesome. |
Originally Posted by NYTA
(Post 26271873)
By your standards, the hotel shouldn't have charged for the third person since the original intent was to have two people and that's what was reserved.
Originally Posted by BOSTransplant
(Post 26272200)
You're playing fast and loose with the concept of "original intent." When the poster to whom you're replying said "original intent," he or she was referring to the fact that the OP invited the third guest over with the intention of having that person sleep in the suite. That's the intent that's relevant. This is not someone who accidentally fell asleep after a few too many drinks, it's someone who was invited over to sleep in the suite, which is a violation of the rate rules.
Originally Posted by NYTA
(Post 26273222)
No, when the OP made the reservation, it was for 2 people then after check-in decided to invite a 3rd. [...]
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Just to bring the discussion back to what actually happened...
Originally Posted by destg
(Post 26256569)
I booked a room for 2 people, got upgraded to a suite with 2 bedrooms.
So i invited someone to sleep in the second room. At checkin i told this change from 2-3 people. At checkout i had to pay 30 EUR extra for this. Is this ok? In the same hotel i once changed from 2-3 people by calling the hotel before and there was no extra fee, so i wonder whats up. Id suggest doing a dummy booking for three and see what shows up online. If there is no uplift, then complain to the property and ask the difference be refunded. If it's greater than 30Euro, enjoy your discount! |
A quick search of the SPG site in for next week in London shows the following:
3 adults per room: Sheraton Skyline - 155GBP Sheraton Heathrow 139GBP 2 adults per room: Sheraton Skyline - 155GBP Sheraton Heathrow 114GBP 1 adult per room: Sheraton Skyline - 155GBP Sheraton Heathrow 114GBP Given that two hotels of the same brand just down the road from each other have such differing rates for 3 vs. 2 people (and that there's no difference for 1-3 people at the Skyline) I'd say the OP has a right to be miffed. |
Originally Posted by NYTA
(Post 26276436)
Given that two hotels of the same brand just down the road from each other have such differing rates for 3 vs. 2 people (and that there's no difference for 1-3 people at the Skyline) I'd say the OP has a right to be miffed.
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Originally Posted by BOSTransplant
(Post 26277410)
Why would another hotel's different policy mean the OP has a right to be miffed? There are obviously standard policies that apply across all Sheratons, but I don't think there's an official SPG policy on charging for a third occupant. If there isn't, then it's up to the hotel to set its own policy. If someone doesn't like that policy, then he's welcome to go just down the road and stay at the hotel whose policies he likes more.
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