I've used this feature a couple of times recently and found it to be a nice convenience; YMMV.
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All positive
I find your24 to be very valuable. Recent red eye to Europe. Your24 granted almost immediately for a 9 AM check in. Had this happen many times and is great to be able to get into room after an overnight flight. Overall, many are granted, only resorts seem to deny a guarantee, but even then on check in, it is noted on record and usually granted even though not guaranteed.
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I definitely think Your24 is valuable. I've used it on several occasions when I've needed a room due to an early flight arrival and 90% of the time, it works.
I frankly find way more value using Your24 than the 10 SNAs which are basically useless. |
I've had far more Your24 requests approved than denied. Most of the times it was denied, the hotel turned out to be sold out.
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Originally Posted by bhrubin
(Post 28564818)
I've had far more Your24 requests approved than denied. Most of the times it was denied, the hotel turned out to be sold out.
either way, i consider this to be one of the best benefits of the program.... |
I wanted to add my positive experience to this, having only used it a handful of times.
At worst, this can be a good nice-to-have. At best, it can be an invaluable perk. I've had a flight arriving at BKK at 6am and knew that I'd be at the St Regis Bangkok around 8am. Your24 allowed for my room to be ready then *and* for a late checkout at 4 the following day - something that for all intents and purposes would classify as a stay-and-a-half! Yes, there can be some back and forth with the hotel in the run-up to confirming the benefit. I have also had the same excuses thrown at me as those mentioned earlier, but I think it's important to keep asking up until the very end (as sometimes they will suddenly and miraculously be able to honor your request due to last-minute cancellations). I admit, I hate arguing with hoteliers as to what constitutes as a benefit and what that actually entails. But the bottom line is that Your24 is a excellent perk, definitely worth pursuing! |
Originally Posted by chinatraderjmr
(Post 26158721)
+1 there are 2 ways this works for me. Some hotels Ill request the Y24 8am-8am and then ask for a 4pm check out. Never been denied. However, for airport hotels I don't bother using it, I've never not gotten a room right away (6-8AM) at the Sheratons in FRA, AMS, CDG & LHR. This way your still 'guaranteed' the 4pm check out. Theoretically if you use the y24 for an 8am check in, the hotel does have the right to request you check out by 8am as well (although this has never happened to me)
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Originally Posted by GUWonder
(Post 28567514)
I used to think the Y24 benefit was awesome -- and I still like it is awesome given the geographic footprint of hotels where the benefit is applicable. But then I encountered Nordic Choice hotels where I get a very early check-in based on availability and have guarantee 6pm late checkout as a Platinum.
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Originally Posted by bhrubin
(Post 28567764)
The Nordic Choice Platinum 6 pm late checkout is a very nice perk, indeed. But the Nordic Choice portfolio isn't remotely as high end or luxury as that of Starwood, nor does its 190 hotels come close to the 1400 or so Starwood hotels where one can enjoy such benefit. There is no high end/luxury portfolio remotely as generous with its elites as much as Starwood is. Not even Hyatt can approach the benefits generosity nor luxury portfolio size.
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Given my own track record, I'd much rather have a guaranteed early check-in privilege and late checkout in lieu of Your24. i.e. 11am check-in and 4pm check-out.
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Looking back over my history I've had about 80% approved. Twice though when I arrived at the hotel even though I had an approved request the room was not ready.
So far I have always requested an early check in but the one I want in August would be 6 pm to 6 pm. Thanks for the info that I can try again one more time. In the future I think I will save my requests until closer to my reservation. Upon reflection, I understand that hotels might have a difficult time approving way in advance. |
I was optimistic that limiting Your24 to Ambassador guests might help ensure better responsiveness in a programme which I'd always had responses on and which were usually positive unless a hotel was genuinely sold out. Sadly, it looks like the opposite has happened. By eliminating the online Your24 submission Marriott has fundamentally broken Your24 in Starwood hotels and appears to have made no effort to deploy to Marriott hotels. I use Your24 requests in quite a high proportion of my Starriott stays and have just registered a complaint with my Ambassador as it's clear this theoretical programme benefit is usually not actually available as applied.
The process used to be you made a request online. You got a response within 48 hours. After fighting with a number of hotels who either ignore my Ambassador's emails, always say no even when they're empty or who say early check-in is based on availability I had the following experience with the usually excellent Great Northern Hotel in London:
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Wow, that's disappointing. OTOH, that was the only benefit that I thought I would miss since I won't qualify for Ambassador level anymore. Guess there's nothing to miss!
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