Dec 5, 2015, 1:23 pm
Last edit by: jumpdogjump
This is a list of non-resort properties that currently charge a daily facilities fee or resort fee. These mandatory fees are for questionable services, some of which are already included as free benefits for SPG Gold and Platinum members, SPG American Express cardholders, and/or other guests. These duplicate services are colored in red.
CALIFORNIA
The Park Central San Francisco
Fee (Per Night): $44 USD (effective 5/1/17)
Includes:
ALTERNATE/REPLACEMENT AMENITY: TBD.
Le Meridien Delfina Santa Monica
Fee (Per Night): $18 USD
Includes:
ALTERNATE/REPLACEMENT AMENITY: TBD.
Sheraton San Diego Hotel & Marina
Fee (Per Night): $19 USD - waived for Plats. [See post #92.]
Includes:
ALTERNATE/REPLACEMENT AMENITY: TBD.
FLORIDA
Four Points by Sheraton Orlando Studio City
Fee (Per Night): $13.33 USD
Includes:
ALTERNATE/REPLACEMENT AMENITY: TBD.
GEORGIA
Sheraton Atlanta Airport Hotel
Fee (Per Night): $9.95 USD
Includes:
ALTERNATE/REPLACEMENT AMENITY: The fee is waived.
ILLINOIS
Westin Chicago Northwest
Fee (Per Night): $10 USD
Includes:
ALTERNATE/REPLACEMENT AMENITY: TBD.
NEVADA
Westin Las Vegas
Fee (Per Night): $24.99 USD (plus $3.00 tax)
Includes:
ALTERNATE/REPLACEMENT AMENITY: The HSIA fee - $12.99 (tax included) - will be waived by the front desk at check-in for members who already receive this benefit. If it is not offered, politely request it.
NEW YORK
Le Parker Meridien New York
Fee (Per Night): $15 USD
Includes:
ALTERNATE/REPLACEMENT AMENITY: TBD.
Sheraton At The Falls Hotel
Fee (Per Night): $9.95 USD
Includes:
ALTERNATE/REPLACEMENT AMENITY: TBD.
PUERTO RICO
Sheraton Old San Juan hotel
Fee (Per Night): 16%
Includes:
ALTERNATE/REPLACEMENT AMENITY: TBD.
Sheraton Puerto Rico Hotel & Casino
Fee (Per Night): 16%
Includes:
ALTERNATE/REPLACEMENT AMENITY: TBD.
TENNESSEE
Sheraton Nashville Downtown Hotel
Fee (Per Night): $12 USD
Includes:
ALTERNATE/REPLACEMENT AMENITY: TBD.
CALIFORNIA
The Park Central San Francisco
Fee (Per Night): $44 USD (effective 5/1/17)
Includes:
- Unlimited wired and wireless High Speed Internet Access for up to five devices
- Unlimited local and 1-800 phone calls
- In-room bottled water
- In-room Starbucks® coffee
- Luggage storage
- 24-hour fitness center access
- 8 USD discount at Equinox Fitness Center (27 USD instead of 35 USD)
- Weekly guided morning runs
- Complimentary bicycle rental on a first-come, first-served basis
- 3 USD off an adult ticket at the California Academy of Sciences
- 5 USD off a 48-hour adult ticket on City Sightseeing’s Hop On Hop Off Double Decker Bus
- Shopping discounts (please ask the Concierge for details)
ALTERNATE/REPLACEMENT AMENITY: TBD.
Le Meridien Delfina Santa Monica
Fee (Per Night): $18 USD
Includes:
- Premium wireless High Speed Internet Access for unlimited devices
- Local and toll-free 800 calls
- Newspaper
- Sparkling welcome drink
- One in-room bottled water
- illy coffee daily
- Wellness classes offered three times per week
- Local shuttle service within a two-mile radius of the hotel
- Four hours of bicycle rental
ALTERNATE/REPLACEMENT AMENITY: TBD.
Sheraton San Diego Hotel & Marina
Fee (Per Night): $19 USD - waived for Plats. [See post #92.]
Includes:
- In-room High Speed Internet Access
- Local and long-distance phone calls
- Access to tennis facilities
- One-hour rental of a bicycle, kayak, or stand-up paddleboard
ALTERNATE/REPLACEMENT AMENITY: TBD.
FLORIDA
Four Points by Sheraton Orlando Studio City
Fee (Per Night): $13.33 USD
Includes:
- Complimentary Parking
- Wi-Fi
- Scheduled transportation to area theme parks
- Local and 1-800 calls
ALTERNATE/REPLACEMENT AMENITY: TBD.
GEORGIA
Sheraton Atlanta Airport Hotel
Fee (Per Night): $9.95 USD
Includes:
- Basic wireless Internet access
- Local, 800, and directory-assisted calls
- Up to 10 pages of photocopies
- Outgoing faxes
- Shuttle service within a 5-mile radius of the hotel
ALTERNATE/REPLACEMENT AMENITY: The fee is waived.
ILLINOIS
Westin Chicago Northwest
Fee (Per Night): $10 USD
Includes:
- Overnight self parking
- Daily newspaper Monday through Friday
- One bottle of water
- Local and 1-800 calls
ALTERNATE/REPLACEMENT AMENITY: TBD.
NEVADA
Westin Las Vegas
Fee (Per Night): $24.99 USD (plus $3.00 tax)
Includes:
- High-speed Wi-Fi internet access
- Unlimited local toll-free and domestic long distance telephone calls to all 50 states
- Valet and self-parking
- Use of our Hibiscus Spa's sauna and steam room
- Access to our pool, whirlpool and Westin Workout Gym
- Boarding pass printing
- Incoming faxes
- Public notary
- Two bottles of water per guestroom
ALTERNATE/REPLACEMENT AMENITY: The HSIA fee - $12.99 (tax included) - will be waived by the front desk at check-in for members who already receive this benefit. If it is not offered, politely request it.
NEW YORK
Le Parker Meridien New York
Fee (Per Night): $15 USD
Includes:
- Wired or Wireless High Speed Internet Access for multi-devices in guestrooms, the lobby, restaurants and the bar.
- Unlimited use of Gravity Fitness Center.
- Unlimited use of the penthouse pool.
- Unlimited toll free and local calls from your in room phone.
ALTERNATE/REPLACEMENT AMENITY: TBD.
Sheraton At The Falls Hotel
Fee (Per Night): $9.95 USD
Includes:
- One bottle of water per day
- Parking
- Unlimited wireless High Speed Internet Access
- 50 USD casino slot voucher for a maximum of two guests: 25 USD per guest; one use per day; 50 USD minimum wager required
- Refrigerator or microwave (subject to availability)
ALTERNATE/REPLACEMENT AMENITY: TBD.
PUERTO RICO
Sheraton Old San Juan hotel
Fee (Per Night): 16%
Includes:
- High Speed Internet Access
- Two complimentary bottle of water per room
- Free domestic calls
- Complimentary fruit at front desk
- Access to the Sheraton Fitness Center
ALTERNATE/REPLACEMENT AMENITY: TBD.
Sheraton Puerto Rico Hotel & Casino
Fee (Per Night): 16%
Includes:
- High Speed Internet Access
- Daily English-language newspaper
- One complimentary bottle of water per room
- Toll-free phone calls
- Pool chaise chairs
- Access to the Sheraton Fitness Center
ALTERNATE/REPLACEMENT AMENITY: TBD.
TENNESSEE
Sheraton Nashville Downtown Hotel
Fee (Per Night): $12 USD
Includes:
- Wireless High Speed Internet Access
- Local and 800-Number calls
- Incoming faxes
- Outgoing domestic faxes
- Newspapers
ALTERNATE/REPLACEMENT AMENITY: TBD.
Non-resort properties charging a 'Facilities Fee'
Feb 22, 2016, 1:54 pm
#91
Join Date: Feb 2005
Programs: DL DM; Hilton Diamond; Marriott LT Titanium; Long live SPG... f MAR
Posts: 197
Sheraton in Nashville has increased their fee to $12 a day.
Feb 25, 2016, 2:05 pm
#92
Senior Moderator
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,396
The Sheraton San Diego Marina has increased its "Resort Fee" to $19. I was told in late Jan. by a lead guest services agent that this property waives this fee for Plats. This was confirmed on arrival in my early Feb. stay and no resort fee was on my bill. Good move Sheraton! (Wiki updated.)
Mar 3, 2016, 4:06 pm
#93
Join Date: Apr 2015
Location: Brisbane Australia
Programs: BA Gold QFF WP AA EXP Marriott PPE HH Diam
Posts: 99
I love this:
Incoming faxes
Outgoing domestic faxes
If you wanted to get back at them, have a colleague send you a 50 page fax and then send it back.
Incoming faxes
Outgoing domestic faxes
If you wanted to get back at them, have a colleague send you a 50 page fax and then send it back.
Mar 3, 2016, 4:20 pm
#94
Join Date: Apr 2015
Location: Brisbane Australia
Programs: BA Gold QFF WP AA EXP Marriott PPE HH Diam
Posts: 99
How to combat resort fees:
A lady decided to give herself a big treat for her 90th birthday by
staying overnight in a really nice luxurious hotel..
When she checked out the next morning, the desk clerk handed
her a bill for $250.00.
She demanded to know why the charge was so high “I agree
it’s a nice hotel, but the rooms aren’t worth $250..00 for just an
overnight stay - I didn’t even have breakfast!”
The clerk told her that $250.00 is the ‘standard rate,’ and
breakfast had been included had she wanted it.
She insisted on speaking to the Manager.
The Manager appeared and, forewarned by the desk clerk,
announced: “This hotel has an Olympic-sized pool and a huge
conference center which are available for use.” “But I didn’t use
them.” ‘’Well, they are here, and you could have.”
He went on to explain that she could also have seen one of the
in-hotel shows for which they were so famous. “We have the
best entertainers from all over the world performing here.” “But
I didn’t go to any of those shows..” She pleaded. “Well, we have
them, and you could have.” was the reply.
No matter what amenity the Manager mentioned, she
replied, “But I didn’t use it!” and the Manager countered with
his standard response.
After several minutes discussion, and with the Manager still
unmoved, she decided to pay, wrote a check and gave it to him.
The Manager was surprised when he looked at the check. “But
Madam, this check is for only $50.00”
“That’s correct” she replied “I charged you $200.00 for sleeping
with me.” “But I didn’t sleep with you madam!” said the
manager “Well, too bad, I was here, and you could have.”!!
A lady decided to give herself a big treat for her 90th birthday by
staying overnight in a really nice luxurious hotel..
When she checked out the next morning, the desk clerk handed
her a bill for $250.00.
She demanded to know why the charge was so high “I agree
it’s a nice hotel, but the rooms aren’t worth $250..00 for just an
overnight stay - I didn’t even have breakfast!”
The clerk told her that $250.00 is the ‘standard rate,’ and
breakfast had been included had she wanted it.
She insisted on speaking to the Manager.
The Manager appeared and, forewarned by the desk clerk,
announced: “This hotel has an Olympic-sized pool and a huge
conference center which are available for use.” “But I didn’t use
them.” ‘’Well, they are here, and you could have.”
He went on to explain that she could also have seen one of the
in-hotel shows for which they were so famous. “We have the
best entertainers from all over the world performing here.” “But
I didn’t go to any of those shows..” She pleaded. “Well, we have
them, and you could have.” was the reply.
No matter what amenity the Manager mentioned, she
replied, “But I didn’t use it!” and the Manager countered with
his standard response.
After several minutes discussion, and with the Manager still
unmoved, she decided to pay, wrote a check and gave it to him.
The Manager was surprised when he looked at the check. “But
Madam, this check is for only $50.00”
“That’s correct” she replied “I charged you $200.00 for sleeping
with me.” “But I didn’t sleep with you madam!” said the
manager “Well, too bad, I was here, and you could have.”!!
Mar 3, 2016, 5:30 pm
#95
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
How to combat resort fees:
A lady decided to give herself a big treat for her 90th birthday by
staying overnight in a really nice luxurious hotel..
When she checked out the next morning, the desk clerk handed
her a bill for $250.00.
She demanded to know why the charge was so high “I agree
it’s a nice hotel, but the rooms aren’t worth $250..00 for just an
overnight stay - I didn’t even have breakfast!”
The clerk told her that $250.00 is the ‘standard rate,’ and
breakfast had been included had she wanted it.
She insisted on speaking to the Manager.
The Manager appeared and, forewarned by the desk clerk,
announced: “This hotel has an Olympic-sized pool and a huge
conference center which are available for use.” “But I didn’t use
them.” ‘’Well, they are here, and you could have.”
He went on to explain that she could also have seen one of the
in-hotel shows for which they were so famous. “We have the
best entertainers from all over the world performing here.” “But
I didn’t go to any of those shows..” She pleaded. “Well, we have
them, and you could have.” was the reply.
No matter what amenity the Manager mentioned, she
replied, “But I didn’t use it!” and the Manager countered with
his standard response.
After several minutes discussion, and with the Manager still
unmoved, she decided to pay, wrote a check and gave it to him.
The Manager was surprised when he looked at the check. “But
Madam, this check is for only $50.00”
“That’s correct” she replied “I charged you $200.00 for sleeping
with me.” “But I didn’t sleep with you madam!” said the
manager “Well, too bad, I was here, and you could have.”!!
A lady decided to give herself a big treat for her 90th birthday by
staying overnight in a really nice luxurious hotel..
When she checked out the next morning, the desk clerk handed
her a bill for $250.00.
She demanded to know why the charge was so high “I agree
it’s a nice hotel, but the rooms aren’t worth $250..00 for just an
overnight stay - I didn’t even have breakfast!”
The clerk told her that $250.00 is the ‘standard rate,’ and
breakfast had been included had she wanted it.
She insisted on speaking to the Manager.
The Manager appeared and, forewarned by the desk clerk,
announced: “This hotel has an Olympic-sized pool and a huge
conference center which are available for use.” “But I didn’t use
them.” ‘’Well, they are here, and you could have.”
He went on to explain that she could also have seen one of the
in-hotel shows for which they were so famous. “We have the
best entertainers from all over the world performing here.” “But
I didn’t go to any of those shows..” She pleaded. “Well, we have
them, and you could have.” was the reply.
No matter what amenity the Manager mentioned, she
replied, “But I didn’t use it!” and the Manager countered with
his standard response.
After several minutes discussion, and with the Manager still
unmoved, she decided to pay, wrote a check and gave it to him.
The Manager was surprised when he looked at the check. “But
Madam, this check is for only $50.00”
“That’s correct” she replied “I charged you $200.00 for sleeping
with me.” “But I didn’t sleep with you madam!” said the
manager “Well, too bad, I was here, and you could have.”!!
Mar 10, 2016, 3:29 pm
#96
Join Date: Aug 2010
Posts: 13
These fees for services that are of no value to me or for services that most properties give for free are really annoying. What is even more annoying is that resort and facility fees don't earn points. Starwood, we know the fees aren't going away but give us the option to earn points on the fees or have the fees burned into the rate at the time of booking.
Oct 30, 2016, 4:04 pm
#97
Join Date: Oct 2006
Location: California
Programs: Marriott Plat Premier, Hyatt Explorist, United Silver
Posts: 63
Both the Westin San Diego Gaslamp Quarter and the Westin San Diego charge a $20 ff/night now.
Nov 1, 2016, 10:23 am
#98
Join Date: Jan 2014
Location: Denver, Colorado
Programs: IHG Spire, Hilton Honors Gold, Marriott Titanium, Mileage Plus Gold
Posts: 1,736
Westin Downtown San Diego Charging Facility Fee For Included Amenities
So it looks like both Westin's in downtown San Diego are now charging a $20.00 facility fee when I tried to book a room just now. The issue I'm having with this fee they just started charging in July, and it was "MANDATED" by the city and every hotel in downtown charges it (NOT) according to the RUDE front desk agent when I called.
From the SPG site:
Standard room rates do not include the hotel’s mandatory facility charge of 20 USD per room per night, plus local and state taxes. This facility charge includes:
Premium High Speed Internet Access
Complimentary local and domestic long-distance phone calls
Complimentary airport shuttle service
One in-room bottled water
My issue with this: Internet is FREE when you book through SPG. Free bottled water is a listed benefit of just being an SPG member and the BSing / Rude front desk person whose name I shall not post.
Been staying at the downtown location for the last 3 years, I guess I'll finally try out my status match with Hilton.
From the SPG site:
Standard room rates do not include the hotel’s mandatory facility charge of 20 USD per room per night, plus local and state taxes. This facility charge includes:
Premium High Speed Internet Access
Complimentary local and domestic long-distance phone calls
Complimentary airport shuttle service
One in-room bottled water
My issue with this: Internet is FREE when you book through SPG. Free bottled water is a listed benefit of just being an SPG member and the BSing / Rude front desk person whose name I shall not post.
Been staying at the downtown location for the last 3 years, I guess I'll finally try out my status match with Hilton.
Nov 1, 2016, 1:47 pm
#99
Join Date: Jan 2014
Location: Denver, Colorado
Programs: IHG Spire, Hilton Honors Gold, Marriott Titanium, Mileage Plus Gold
Posts: 1,736
Double check before booking with them.
Nov 4, 2016, 8:31 am
#100
Join Date: Jan 2014
Location: Denver, Colorado
Programs: IHG Spire, Hilton Honors Gold, Marriott Titanium, Mileage Plus Gold
Posts: 1,736
Just an FYI, it looks like SPG is convoluting the system even more with rates that charge a facility fee and rates that do not. 
Nov 17, 2016, 9:20 am
#101
Join Date: Feb 2005
Location: MCI
Programs: Southwest A-List, AMC Stubs A-List, Chick-fil-A-List
Posts: 399
Added the Sheraton Old San Juan to the wiki
Dec 13, 2016, 1:59 pm
#102
Join Date: Jun 2011
Programs: SPG Platinum, Hyatt Diamond
Posts: 1,134
Added the Westin Las Vegas to the wiki. This is no longer considered a resort property. The HSIA fee will be waived from the total fee (but not the whole fee).
Dec 20, 2016, 9:14 pm
#103
Join Date: Jun 2011
Programs: SPG Platinum, Hyatt Diamond
Posts: 1,134
Updated wiki to include alternate/replacement amenity information. If you come across one of these, please fill in the blanks. Updated for the Sheraton Atlanta Airport property.
Apr 3, 2017, 1:12 pm
#104
Join Date: Dec 2015
Posts: 22
I recently was at The Park Central San Francisco and had the facility fee for my (excellent) stay waived. I called beforehand and explained the benefits I would be using were covered by my SPG Gold membership and my AMEX SPG card and the front desk representative (Debbie) immediately waived the fee.
Jun 25, 2017, 8:39 am
#105
Join Date: Sep 2013
Programs: AC SE100K, AA EXP, SPG Plt, HH Dmnd
Posts: 1,507
I recently was at The Park Central San Francisco and had the facility fee for my (excellent) stay waived. I called beforehand and explained the benefits I would be using were covered by my SPG Gold membership and my AMEX SPG card and the front desk representative (Debbie) immediately waived the fee.